Welcome to WFO Exchange, Fifth Quadrant’s workforce optimisation blog. The aim of the blog is to share information with you about workforce optimisation and its various different components. As I am out and about, meeting different Resource Planners around the region I thought you might like to know about some of the things other contact centres are doing. I’d also like to get your feedback on some of the questions that our readers might have so that WFO Exchange becomes a useful, interactive resource for all Resource Planners. I hope you enjoy it and that I hear from you soon. Ronene

Breaking News: Verint buys GMT
Tuesday, September 27, 2011
Some interesting news on the Workforce Management front has just reached the Fifth Quadrant offices; Verint have purchased GMT. Both of these companies are global providers of Workforce Management solutions however GMT has particular strength in retail banking environments. The company said the purchase would offer customers an even more compelling enterprise productivity solution set that comprises innovative, enterprise-class software and services, a collective set of rich functionality, and domain expertise to help customers in financial services and other vertical markets excel in today's ever-changing business climate. 

WFM is core to Verint's enterprise workforce optimization (WFO) strategy and solution set. With this combination, the company is continuing to accelerate its focus on and investment in solutions designed to help organisations increase productivity, reduce operating costs, and improve customer service and sales. Verint and GMT customers are likely to benefit from a comprehensive WFM capability across the range of interaction touch points, from branch banking, to contact center and back-office operations.  Very interesting news indeed!

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