Meritor opens regional service hub in Singapore


Distribution company Meritor has opened a new ASEAN Aftermarket Distribution and Customer Service Center in Singapore.

The Singapore facility is another expansion of the company's aftermarket footprint, by which commercial vehicle customers are serviced and supplied by a growing footprint of aftermarket distribution centers. Other facilities have opened recently in India, China and Australia that will all be managed by the Singapore headquarters.

The facility is also an integral part of the company's recent launch into an aftermarket-based, third-party multiple logistics business called Meritor Logistics, which offers customer support, core consolidation, remanufacturing and consulting services, as well as packaging and kitting, material planning, warehousing, distribution.

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Chief marketing officers and chief information officers are increasingly turning to the emerging role of chief experience officer to foster greater customer service, according to new research.

The latest Accenture Interactive survey, Cutting Across the CMO-CIO Divide: Digital drives a new wave of collaboration, found that 35% of Australian CMOs and 25% of CIOs say the creation of a ‘CeXO’ role was a priority for improving collaboration across the two functions.

The position was described as potentially a board-level role that owned the customer, with responsibility for a combined team spanning customer-facing IT, marketing, product development, sales and customer service.Core benefits cited in creating such as role include delivering better products and services, improving customer service, driving brand value, loyalty and advocacy, and increasing revenue growth and cost and performance transparency. more

Instant messaging platforms, WeChat and LINE, are increasingly being used by companies to offer customer service.

WeChat, owned by Chinese Internet service provider Tencent, and LINE, a Japanese-based service which is gaining traction in China, now allow companies to manage customer support through their apps, which is especially interesting for travel where timely responses to customer issues are key.

The WTM Global Trends Report 2014, released at World Travel Market last week, found that a number of travel businesses are taking advantage of the service capability. Leading Chinese online travel agency Ctrip sells air, rail and attractions tickets through WeChat, while Chinese taxi app Didi Dache doubled its users to 40 million in one month after starting a partnership with WeChat. Low-cost carrier Spring Airlines launched a WeChat service in April 2014 allowing users to book flights and check in using the tool. more
Agent for Big Data supports both Cloudera and Hortonworks; addresses challenges of auditing and protecting sensitive data in Big Data repositories

SYDNEY, Aust., November 19, 2014 – Imperva Inc. (NYSE: IMPV), pioneering the third pillar of enterprise security with a new layer of protection designed specifically for physical and virtual data centers, today announced SecureSphere version 11 and, with it, a new real-time agent-based solution designed to keep high-value data assets in Big Data deployments safe, yet accessible. The SecureSphere Agent for Big Data supports two of the world's most popular Hadoop distributions, Cloudera and Hortonworks. This release delivers on the company's commitment to introduce real-time agent-based technology for Big Data audit and protection.

"With version 11, we're giving our customers a way to protect the very large and complex data sets that live in Big Data environments," said Mark Kraynak, Chief Product Officer of Imperva.

"Protecting data, in all its permutations, is at the heart of what we do, and SecureSphere Agent for Big Data will enable our customers to protect against costly non-compliance fines and data breaches as they leverage their Big Data deployments to build business value."

According to Gartner, "CISOs must now protect data that is expanding in volume, variety and velocity, as market competition is forcing business units to adopt new cloud and big data services and applications. Big data environments enable data to be transposed between structured, unstructured and semistructured formats, enabling data to flow between them, and through applications and analytics. The concept of data silos and the application of data security governance, based upon the structure of stored data, are broken. This will expose uncoordinated data security policies and management, and is a recipe for security chaos."

SecureSphere Agent for Big Data is a key step in the Imperva journey toward delivering on its vision of protecting data in all repositories, fixing what's broken about today's data silos and reducing security chaos along the way. Working in conjunction with the SecureSphere Database Activity Monitor (DAM), the new Big Data solution offers the broadest coverage in the industry with protection for applications as well as data across structured, unstructured, semi-structured, and cloud repositories.

The SecureSphere DAM solution provides unique scalability and efficiency, and low total cost of ownership. As part of that approach, SecureSphere Agent for Big Data has been architected to scale for the volume, velocity and variety inherent in Big Data environments. That is in sharp contrast to solutions that offer Big Data agents designed to address the scaling requirements of traditional RDBMS environments.

When it comes to meeting security and compliance requirements for protecting data, coverage is critical. Today, the majority of organizations do not have sufficient data protection for their Big Data deployments, leaving them at risk for compliance-related penalties and data breaches. With SecureSphere Agent for Big Data, customers can efficiently demonstrate Big Data compliance through automated processes, audit analysis, customizable reports and a unique efficient approach to monitor Big Data activities. more

Dr Catriona Wallace defines Customer Experience Strategy. more


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