Meritor opens regional service hub in Singapore


Distribution company Meritor has opened a new ASEAN Aftermarket Distribution and Customer Service Center in Singapore.

The Singapore facility is another expansion of the company's aftermarket footprint, by which commercial vehicle customers are serviced and supplied by a growing footprint of aftermarket distribution centers. Other facilities have opened recently in India, China and Australia that will all be managed by the Singapore headquarters.

The facility is also an integral part of the company's recent launch into an aftermarket-based, third-party multiple logistics business called Meritor Logistics, which offers customer support, core consolidation, remanufacturing and consulting services, as well as packaging and kitting, material planning, warehousing, distribution.

More news



Sydney-based Asia Pacific Digital (APD) has agreed to acquire Singaporean digital agency @ccomplice.

APD, which describes itself as a provider of CRM, strategy, technology and performance marketing and CRM to more than 2,000 clients, says the acquisition will give it an improved on-the-ground presence in Singapore, serving local Singaporean clients and regional multinationals.

Formed in 2010, @ccomplice has worked with some of the biggest brands in Asia: Panasonic, Toyota, Lexus, Suzuki, Singpost, DBS and Standard Chartered. APD already employs digital professionals in Sydney, Melbourne, Auckland, Shanghai, Hong Kong, Kuala Lumpur and at its technology hub in Manila. more

Indian outsourcer Firstsource Solutions has launched another contact centre in the United States as it makes significant progress in acquiring more clients in North American healthcare sector.

Its new centre in Eugene, Oregon will hire about 250 people, with some analysts expecting the company to increase its staff to 450 in the months to come. Mumbai-based Firstsource added 300 employees to its Colorado Spring, Colorado centre in November.

The Eugene centre is the company's third in the US, with the other site located in Louisville, Kentucky. Firstsource will serve a healthcare client from the new center in Eugene, providing customer care service via web chat. more

Phoenix, AZ — March 18, 2015 – Enghouse Interactive (, developer of a comprehensive portfolio of unified communications (UC) and contact centre solutions, today announced it has attained Gold Application Development and Communications competencies, distinguishing itself within the top 1 percent of Microsoft's partner ecosystem and demonstrating a "best-in-class" ability and commitment to meet Microsoft Corp. customers' evolving needs in today's dynamic business environment.

"By achieving a gold competency, partners have demonstrated the highest, most consistent capability and commitment to the latest Microsoft technology," said Phil Sorgen, Corporate Vice President, Worldwide Partner Group at Microsoft Corp. "These partners have a deep expertise that puts them in the top 1 percent of our partner ecosystem, and their proficiency will help customers drive innovative solutions on the latest Microsoft technology."

To earn a Microsoft gold competency, partners must successfully complete exams (resulting in Microsoft Certified Professionals) to prove their level of technology expertise, and then designate these certified professionals uniquely to one Microsoft competency, ensuring a certain level of staffing capacity. They also must submit customer references that demonstrate successful projects (along with implementing a yearly customer satisfaction study), meet a revenue commitment (for most gold competencies), and pass technology and/or sales assessments.

"We have enjoyed working with the Microsoft Partner Network for more than twelve years and are honoured to be recognised for our commitment and excellence in supporting Microsoft Lync, as well as for our expertise in contact centre and customer experience solutions," said Enghouse Interactive President of North American Channels, Ernie Wallerstein.

Enghouse Interactive's expansive portfolio of contact centre and customer interaction solutions lead the market with advanced functionality, such as UC queuing, and offer the most powerful UC integrated contact centre offering. Enghouse Interactive Communications Centre (EICC), which is native to the Lync environment, empowers agents with screenpops and the ability to dial from Microsoft Dynamics CRM – right out of the box. Also of note, is that by utilising UCMA and the Trusted Conferencing platform to interoperate with Lync, Enghouse is able to deliver a user experience that is both scalable and reliable.

Earning the Application Development competency helps partners differentiate themselves as a trusted expert to their customers through development and deployment of commercial or custom applications built using core Microsoft technologies like Windows Server, Windows 8 operating systems, Windows Azure platform, Microsoft Visual Studio 2012 development system, Microsoft BizTalk Server and emerging cloud-based and web business models. By gaining access to a comprehensive set of benefits through the Application Development competency, partners can acquire new customers and help them be more productive and profitable through deployment of business applications, advanced web portals or rich client user interfaces that run on premises or in the cloud.

Attaining the Microsoft Communications competency demonstrates partner expertise in videoconferencing, voice over Internet protocol and instant messaging. Equipped with exclusive training, the latest software and support on Microsoft Lync solutions, partners help customers reduce cost of travel, real estate and facilities maintenance while gaining operational efficiencies.

The Microsoft Partner Network helps partners strengthen their capabilities to showcase leadership in the marketplace on the latest technology, to better serve customers and to easily connect with one of the most active, diverse networks in the world. more

Dr Catriona Wallace defines Customer Experience Strategy. more


your call Social CX