Meritor opens regional service hub in Singapore


Distribution company Meritor has opened a new ASEAN Aftermarket Distribution and Customer Service Center in Singapore.

The Singapore facility is another expansion of the company's aftermarket footprint, by which commercial vehicle customers are serviced and supplied by a growing footprint of aftermarket distribution centers. Other facilities have opened recently in India, China and Australia that will all be managed by the Singapore headquarters.

The facility is also an integral part of the company's recent launch into an aftermarket-based, third-party multiple logistics business called Meritor Logistics, which offers customer support, core consolidation, remanufacturing and consulting services, as well as packaging and kitting, material planning, warehousing, distribution.

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Australian BPO services and offshore contact centre operator Acquire has finalised the acquisition of Philippine-based BPO Shore Solutions.

The acquisition by the Melbourne-based Acquire, which operates contact centres primarily in the Philippine capital Manila, expands the company's workforce to around 7,000 worldwide, including 2,000 employed by Shore. Shore, established in 2005 as a consultancy for companies looking to offshore their operations, offers contact centre, BPO, IT and professional services to clients globally, including Australia.

Acquire, also established in 2005, provides contact centre and BPO services for a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail. Acquire CEO Scott Stavretis told iTWire that the Shore purchase brings in services, particularly back-office functions, that complement Acquire's primarily contact centre business operating through its six Manila contact centres. more

US-based outsourcer Allied Global has completed a move and expansion of its office in Metro Manila, more than tripling its capacity.

The new office can accommodate 270 workstations, capable of accommodating over 400 team members. "Based on the excellent results our existing clients have received, and the overwhelming interest from new prospects, this move was vital and enables us to realise growth in our offshore capabilities," said Allied Global's Jason Henning.

"While it is just 21 months after first opening our doors, the success and quality results driven by our local team members has expedited us to Phase 2 of our long term growth plan." Allied opened its primary office in Manila in January 2013 starting with 75 operational seats. more

Sydney, AUST. 20 November 2014 – Plantronics (NYSE: PLT), a pioneer in wearable technology, today announced their DECT wireless office headset products, CS500 and Savi 700 Series are the first in the headset market to be certified by the DECT Forum as meeting their latest security standards. The DECT Forum is the international association of the wireless home and enterprise communication and an industry group focused on developing and improving DECT wireless technology. By incorporating the latest recommendations on enhanced security from the DECT Forum, Plantronics continues to lead headset technology with both functionality and security.

Announced in January 2013, the new standards provide guidelines and a compliance certification process to manufacturers for improvements to security in eight areas, including authentication, encryption, call setup, call progress and tear down. To obtain DECT Forum Security Certification, a product must comply with all recommendations and be submitted for independent verification at an approved test lab.

"This is a huge benchmark for us and a true testament to our enterprise communication solutions," said Graeme Gherbaz, Managing Director ANZ at Plantronics. "With the Savi 700 Series and the CS500, we are changing the way productivity-focused office professionals are communicating. A DECT Forum security certification further underpins our commitment to delivering only the best to our consumers."

"We are all about enabling rich audio connections and premium products to our consumers and this certification by the DECT Forum has proven why the CS500 and Savi Series are among the most popular headsets for businesses," said Susan Hansen VP of Sales & Marketing, APME (Asia Pacific & Middle East) at Plantronics.

Security certified CS500 Series headsets are available for purchase now. Certified Savi 700 Series headsets will begin shipping before the end of the year. Savi 400 Series updates will be available in early 2015. For Savi family products in-market, security updates can be obtained via firmware updates when available. more

Dr Catriona Wallace defines Customer Experience Strategy. more


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