Distribution company Meritor has opened a new ASEAN Aftermarket Distribution and Customer Service Center in Singapore.
The Singapore facility is another expansion of the company's aftermarket footprint, by which commercial vehicle customers are serviced and supplied by a growing footprint of aftermarket distribution centers. Other facilities have opened recently in India, China and Australia that will all be managed by the Singapore headquarters.
The facility is also an integral part of the company's recent launch into an aftermarket-based, third-party multiple logistics business called Meritor Logistics, which offers customer support, core consolidation, remanufacturing and consulting services, as well as packaging and kitting, material planning, warehousing, distribution.
Queensland contact centre agents who thought they were representing a reputable investment company have discovered they were actually a front for a bikie-run scam.
Police last week arrested 33-year-old man they allege is a member of the Black Ulhans bikie gang, over a fake investment scheme. They say the contact centre agents inadvertently helped steal $1.4 million from small investors.
The two men allegedly helped clone the website of a real WA investment company and operate an outbound contact centre that encouraged people to invest their superannuation savings in their fake company. "The template for these things is that the people involved in the telemarketing or the cold call centres don't have an idea of the ultimate gain," Detective Inspector Phillip Stevens said.
German BPO specialist arvato has expanded its operations in the Philippines with the opening of a new contact center in Metro Clarke north of Manila.
The new site is part of arvato's strategy growth plans which aim to double its workforce in the region over the next three years. "This expansion will provide more capacity to service our existing client base and a strong platform for growth as the Philippines continues to emerge as a major outsourcing destination," the company said.
The Clark operation will initially provide multi-channel English-speaking customer service support for the North American region. It forms part of arvato's global CRM delivery network of nearly 100 sites across 21 countries.
In a stellar achievement, Northern Achievement Business Awards (NBAA) has acknowledged Aegis Australia with the esteemed "Workplace Diversity Award 2013".
The Workplace Diversity Award sponsored by the centre for Dialogue recognises companies who value a culturally diverse workplace and is awarded to an organisation for initiatives that celebrate diversity individually and in groups. It is worthwhile to mention that Aegis is the only winner in this category.
In line with the Global Diversity Framework, Aegis Australia has done remarkably well on ensuring inclusion of all genders, persons with disabilities, religions and cultural backgrounds.
Receiving this noteworthy award re-emphasises our commitment towards building a diverse inclusive workplace and building our reputation of "Equal Employment Opportunity Provider".
Congratulations to the entire Australian Team for this superlative feat.