This is a top level analysis based on the recently released 2018 Contact Centre Benchmark Report.
This unique industry report and associated communications programs are a key resource for managers, consultants and suppliers working in the contact centre industry.
The 2018 benchmark report explores current strategic, operational, people and business process issues in the contact centre industry.
Click here to get the 2018 Australian Contact Centre Benchmark Report.
Available Now for AUD $995 +GST
Fifth Quadrant has just released its 2018 Australian Contact Centre Benchmark Report which reveals that almost three-quarters of the industry (73%) is striving to improve CX.