Contact Centre Benchmark Study - 2017

The Australian contact centre industry’s most sought after pieces of business data 

Supported by: 

Auscontact Flamingo Verint

Fifth Quadrant is Australia’s Leader in CX Consulting, Research & Design

This unique industry report and associated communications programs will once again be a key resource for managers, consultants and suppliers working in the contact centre industry.

The 2017 benchmark report will explore current strategic, operational, people and business process issues in the contact centre industry.

Supported By

This year's Contact Centre Benchmarking study is currently being supported by:

Auscontact Verint


Who should sponsor?

You should speak to us if your business offers solutions for:

  • Improved contact centre operational efficiency
  • Optimised customer engagement
  • Outsourced customer service management

Sponsor the Report

Why sponsor?

Sponsorship of the 2017 Australian Contact Centre Industry Benchmarking Study gets your brand in front of CX decision makers who need your solutions. Benefits include:

  • Wide exposure among CX and contact centre decision makers in Australia both during and after the study
  • Recognition as a supporter of the contact centre industry
  • Recognition as a thought leader and an ‘industry voice’
  • Brand elevation through association with Fifth Quadrant and other leading players in the contact centre industry
  • Access to industry data for use in business and public relations activities
  • Lead generation through events including an Executive Boardroom Workshop and Webinar


A Few Statistics From Our Previous Report

Contact Centre Stats

Service Level Targets

Contact Centre Stats

Contact Centre Time

Contact Centre Stats

Contact Centre Wage Rates