Get your copy of the 2018 Contact Centre Benchmark Report

The 2018 Contact Centre Benchmark is now available 

The report contains extensive analysis of the survey results and industry benchmarks, supported by an executive commentary, illustrative graphics and trend data.

contact centre bench cover
  • Projected growth
  • Current and projected transaction types handled
  • Operating costs and projected budgets
  • Human resources management
  • Key Performance Indicators
  • Quality Assurance Strategies
  • Current and projected use of outsourcing
  • Major issues impacting contact centre operations

Purchase the Report

To purchase your copy of the report please complete the form below and one of our team members will be in touch shortly to finalise payment details.

The price of the report is $995 +GST

2018 Contact Centre Benchmark Report