Our team works across a number of Australian industries including; retail, banking & finance, automotive, software & technology, tourism, and government. Fifth Quadrant’s team is comprised of industry experts and thought leaders who have spent a career developing and evolving the field of Customer Experience as it relates to Australian business and more importantly the Australian consumer. Knowing your customers and understanding their behaviours is what our team does best.
James has been working in research for nearly 25 years and he finds it incredibly fulfilling.
Head of CX Consulting
Stephanie has over 20 years senior executive and consulting experience in the industry.
Director of CX Research
Steve Nuttall heads up Fifth Quadrant’s customer experience research and insights team.
Amanda has been practising research and providing insights to businesses for close to 20 years.
Ronene has worked in the customer service industry for over 25 years with close to 20 years in the contact centre industry.
As an experienced insights professional Ben is well-placed to take on the exciting challenges that working across financial services and automotive sectors bring.
Agi is a creative and strategic thinker, passionate about helping brands evolve by providing relevant research findings and strategic directions.
Marketing and digital strategy is a 15 plus year passion for Brad. He has a diverse business background having partnered with some incredible start-ups.
Established in 1998, Fifth Quadrant is a Customer Experience Company providing: CX Consulting, CX Research & CX Design services.
We provide strategic and operational customer experience management consulting, research and design services including customer service strategies.
We have one of the largest bodies of related customer experience research in Australia that allows us to provide rich, evidence based recommendations and an unrivalled level of knowledge and subject matter expertise.
Our services provide our clients with:
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