Fifth Quadrant CX Spotlight News

Dell Boomi provides solutions to Australia's lagging cloud integration

Written by Stefan Kostarelis | Feb 9, 2018 1:02:24 AM

New research by Vanson Bourne reveals that although the integration platform-as-a-service (iPaaS) market is expected to grow significantly in the next decade, half of Australian and New Zealand (A/NZ) organisations are lagging when it comes to adoption. 

 iPaaS is a platform that allows organisations to integrate on-premise and cloud-based services, applications, software, and data. The increasing number of SaaS applications have created what's known as "cloud silos" - pockets of processes and data that are in different locations and struggle to communicate with each other. iPaaS provides a set of automated tools for connecting these applications within the cloud and between the cloud and the organisation. For example, an iPaaS might integrate the data from a Customer Relationship Management (CRM), Content Management System (CMS), and billing platform all into one single interface. 

The use of iPaaS is growing fast. Gartner estimated that the iPaaS market doubled in 2015 to $400 million and predicts that it will be a billion-dollar industry by 2020. Looking further ahead, Grand View Research says the global iPaaS market will reach $2.71 billion by 2025, with the Asia Pacific region experiencing the highest compound annual growth rate (25%) of any region over the next seven years. 

But Vanson Bourne's research found that despite this predicted uptick, 50% of Information  Technology (IT) decision-makers in A/NZ claim they are having trouble improving connectivity within their organisations.  

Other key findings of the study included the widespread recognition of the need to improve connectivity (91%) and drawbacks as a result of poor integration (89%). When it comes to why integration isn't being adopted, IT decision-makers pointed to unreliable applications (34%), financial loss and efficiency downturns (33%) and poor workflow efficiency (26%). 

The research was commissioned by Dell Boomi, Dell's iPaaS offering. Dell Boomi, which introduced the industry's first iPaaS in 2008, has seen significant growth in A/NZ in the past 18 months and is benefiting from the increase in hybrid cloud environments which require the integration offered by iPaaS solutions. 

“Australian and New Zealand-based organisations understand the importance of integration, however traditional strategies for connecting systems have been unable to deliver on the needs of today’s digital operations,” said Nicholas Lambrou, Managing Director A/NZ, Dell Boomi.  

Lambrou added that A/NZ organisations are making progress with their cloud transformations and are at the point where they require greater versatility than on-premises solutions can provide. Here are three case studies of A/NZ organisations that are using Dell Boomi to improve their operations.  

Fred Hollows Foundation  

The Fred Hollows Foundation is an Australian-based non-profit aid organisation founded by eye surgeon Fred Hollows with the aim of treating and preventing blindness. 

This month the Foundation announced that it is using Boomi to boost its international operations through the optimisation of the personal data at the core of its business. The Foundation says that it uses this data to make more informed business decisions, better understand patient demographics and improve overall systems. 

“To make better use of our data, we have moved legacy applications from in-house servers to private and now to public cloud environments combined with a software-as-a-service (SaaS) first policy for new applications," said Luke Van Leeuwen, Associate Director of Technology and Business Services, The Fred Hollows Foundation. "But stitching this type of hybrid environment together is a major challenge when you consider the variety of clouds and SaaS applications that don’t necessarily connect very easily. Boomi helped us overcome this hurdle, ensuring that data is synchronised across our applications no matter where they are accessed from.” 

The Foundation is using Boomi to connect its human resources platform with other systems such as its directory service, email, file services and workflows – all in real-time. With employees often located in remote parts of the world, Boomi allows them all to remain connected and provides them with access to accurate, timely information.  

University of Technology Sydney 

The University of Technology Sydney (UTS) is one of Australia's leading universities with over 40,000 students and a reputation for research, innovation and connections to industry. 

The UTS announced this month that it is has selected Boomi to power its Application 2020 Strategy, which is a cloud-first strategy based around a series of new cloud platforms implement by UTS. David O’Connor, Manager of IT Enterprise Architecture and Strategic Planning at UTS says that the aim of Application 2020 is to use cloud technologies as a foundation for building a new generation of digital services for their students and staff.  

“The Boomi platform fits neatly with our strategy because it is a single complete package that can manage the complex integration that we sometimes require, while at the same time being able to do so much more without the need for in-depth programming capabilities or heavy management," he added. 

Boomi will allow UTS to quickly connect data from various locations and also reduce reliance on central IT teams for integration tasks. Eventually, UTS says it will give students and educators access to the integration layer so that they can develop projects for their curriculum's based on live data from the platform.  

Study Group 

Study Group is a Sydney-headquartered company that helps international students to prepare for university degree programmes in universities around the world. Last year, Study Group assisted over 60,000 students from 150 countries to advance their education. 

This month Study Group announced that it is using Boomi to enhance the management of its students by simplifying its cloud migration strategy and connecting data within its Student Management   Systems, Salesforce and other core applications. Boomi was chosen as a replacement for a number of on-premises integrations which were struggling to manage the volume of student data and having a negative effect on data accuracy. 

“We have very long sales cycles – in many cases up to a year – so data moves between different systems as students go through different stages of their learning journey,” said Marty Grant, Global Head of Delivery and Architecture, Study Group“We are now at a point where we have full visibility over data, which has made employees more productive and further boosted trust in our systems from the agents with whom we partner – that’s important when you consider 80 per cent of our business comes through that channel.” 

These three case studies show some of the ways organisations can benefit Dell's iPaaS platform  Boomi. 

“Use cases for iPaaS are very diverse due to its ability to mould to the unique requirements of organisations across a wide range of industries,” said Lambrou. “The most common reasons companies in our region are using or looking at implementing iPaaS is for its master data management capabilities for enhanced decision-making, and low-code design for ease of use.” 

Boomi began investing in the greater Asia Pacific and Japan (APJ) region in mid-2016 and currently has offices in Singapore, Melbourne and Sydney. Earlier this month, Lambrou told Computerworld that Boomi would shortly be opening an office in Brisbane.  

About Dell Boomi 

Dell Boomi (Boomi), an independent business unit of Dell, is the leading provider of cloud integration and workflow automation software to build The Connected Business. Boomi helps more than 6,700 organisations accelerate business agility by connecting data and applications to run faster and smarter. Visit http://www.boomi.com for more information.