CX Spotlight by Fifth Quadrant

ManageEngine Releases Future Readiness Survey Results

SYDNEY — August 18, 2017 — ManageEngine, the real-time IT management company and creators of ServiceDesk Plus, the IT service desk software used by more than 100,000 organisations worldwide, today announced the results of its IT Service Management Future Readiness survey.

Topics: press release AI cloud ITSM IT service management

New Zealand’s Promapp Recognised as Hot Vendor in Business Process Management

Auckland, 17 August 2017 – Promapp, a leading provider of cloud-based business process management (BPM) software, has been recognised as one of the five Hot Vendors in Business Process Management 2017, in an annual report prepared by Aragon Research who are based in Silicon Valley, US.

Topics: press release

Compassion Australia On Course for 2020 Vision with Promapp

Sydney, 9 August 2017 – Compassion Australia, the country’s fourth biggest fundraiser, has commenced deployment of Promapp’s cloud-based business process management software to support the realisation of its 2020 vision to release more children from poverty by developing and applying business technologies and processes that are better, smarter, faster and more efficient. 

Topics: press release digital transformation cloud

Australian Customers Prefer Digital-First Approach to Banking Services

Most-preferred method of contact with bank is online, Avaya survey shows; continued demand for traditional interactions highlights importance of omni-channel solutions 

Sydney, Australia, August 10, 2017 – Australian customers would prefer to resolve their basic banking issues without having to deal with a human being, according to a new survey by market researcher, YouGov. The Avaya-commissioned Customer Experience in Banking 2017 report indicates that Australians’ most-preferred method of contact with their bank would be via the website, while a third, 34 per cent, regularly use mobile banking apps, more than their counterparts in the UK and UAE. 

Topics: Customer experience omni-channel press release Avaya market research

MapR and Talend Collaborate to Deliver Governed GDPR Data Lake Solution

Combined offering accelerates GDPR compliance by addressing key requirements around data inventory, portability, anonymisation, and more

Sydney, 1 August 2017 — MapR Technologies, Inc., provider of the Converged Data Platform that fully integrates analytics with operational processes in real time, and Talend (NASDAQ: TLND), a global leader in cloud and big data integration solutions, has announced they are working closely on a solution to help customers address requirements for the European Union’s (EU) General Data Protection Regulation (GDPR) legislation. The combined offering from MapR and Talend enables companies to create a governed data lake capable of meeting even the most stringent data storage, inventory, protection, retention, portability, and security requirements mandated by GDPR.

Topics: press release

New Research: Ransomware Attacks Caused Collapse of 22% of Infected Australian SMEs

Ransomware Victims Find Lost Productivity a Bigger Issue Than Payment Demands

Sydney – August 1, 2017 – Malwarebytes™, the leading advanced malware prevention and remediation solution has released its “Second Annual State of Ransomware Report”.  The multi-country study surveyed 1,054 companies with no more than 1,000 employees across North America, France, U.K., Germany, Australia, and Singapore. The report, conducted by Osterman Research, explores ransomware attack frequency, impacts of attacks in SMB environments, costs of attacks, attitudes towards ransom payments, preparedness and more.

Topics: press release ransomware

Cultural Change Vital for the Success of Digital Transformation

Management attitudes just as important as new technologies

Sydney - July 26, 2017: Successful digital transformation projects require more than investments in new technologies and processes and must also include fundamental changes to organisational culture, according to business experts.

Topics: press release digital transformation

ZoneTV & Ooyala Join Forces With Microsoft To Bring Artificial Intelligence To TV Channels

ZoneTV Programming Studio; Ooyala’s Video Lifecycle Tools and Microsoft Cognitive Services Create a Unique, Customisable Viewing Experience

New York City July 25, 2017 -- ZoneTV, taking a quantum leap forward in the linear TV experience, will utilise media logistics tools from Ooyala, a global provider of video monetisation technology and services, plus Video Indexer, part of Microsoft Cognitive Services, to automate the curation of content of a first-of-its-kind, customisable suite of linear TV channels which launches this fall.

Topics: press release AI Microsoft Artificial Intelligence

Fraser Coast Regional Council  Deploys Promapp

Sydney, 26 July 2017 – Fraser Coast Regional Council in Queensland has selected Promapp cloud-based business process management software to support the organisation’s ongoing strategy for continuous improvement in driving effective service delivery. 

Topics: press release cloud

Boral Constructs Strong Digital IT Foundation With MuleSoft

API-Led Connectivity Underpins New Digital Strategy

SYDNEY – 20 July 2017 - MuleSoft, Inc. (NYSE: MULE), the leading platform for building application networks, today announced that Boral Australia, the country’s largest construction materials and building products supplier, will deploy MuleSoft’s Anypoint Platform™. MuleSoft will form a foundation element of Boral’s digital strategy, supporting key business initiatives including supply chain innovation and omnichannel customer experience.

Topics: press release