CX Spotlight by Fifth Quadrant

Promapp Checks In At Credit Union South

Auckland, 28 June 2017 – Promapp, a leading provider of cloud-based business process management software, has won a contract to support digital process innovation at Credit Union South, one of New Zealand’s oldest and most established credit unions.   Promapp will enable the organisation to boost customer experience resulting from streamlined processes at a time when the credit union is undergoing major digital business transformation.

Topics: Customer experience press release

Avaya Advances the Digital Transformation Imperative with New Customer Engagement Cloud Solutions

Company sees growing global adoption of Avaya Oceana as enterprise customers seek to manage and deliver exceptional personalised customer experiences

Call Center Week, Las Vegas – June 27, 2017 - Avaya today unveiled Avaya Customer Engagement Cloud solutions, a comprehensive set of advanced capabilities and services to help businesses keep customers engaged, happy and coming back. Comprised of Avaya Oceana for omni-channel customer engagement and built on Avaya Breeze, Customer Engagement Cloud solutions provide the flexibility required for adopting and integrating new digital technologies through a portfolio of hybrid, public and private cloud offers and developer tools.

Topics: press release cloud customer engagement

Village Roadshow Limited Deploys MuleSoft to Enhance Entertainment Experiences

MuleSoft’s Anypoint Platform Enables Village Roadshow Limited to Provide Personalised Entertainment While Ensuring Greater Security and Reliability 

MELBOURNE, 27 June 2017 - MuleSoft (NYSE: MULE), the leading platform for building application networks, today announced that Village Roadshow Limited (“Village Roadshow”) (ASX: VRL), a leading entertainment company will deploy MuleSoft’s Anypoint Platform™ to personalise entertainment experiences for customers across digital channels.

Topics: press release

Promapp’s New Lean Tagging Solution Conquers The War on Waste to Deliver Lean Business Improvement

Sydney, 15 June 2017 – Promapp, a leading provider of cloud-based business process management software, has extended its feature functionality with the launch of Lean Tagging ensuring that organisations can integrate lean improvement initiatives into day-to-day business operations.

Topics: press release cloud

Long-Form Video Is Now the Most Popular Content

SYDNEY, June 15, 2017 - Ooyala, a leading provider of software and services that simplify the complexity of producing, streaming and monetising video, today released its Q1 2017 Global Video Index, revealing, for the first time, long-form content represents the majority of time spent watching video on every screen. This quarter’s report also found that the Asia Pacific region had the largest growth in mobile video consumption globally jumping 15% from a year ago.

Topics: press release

QPC Expands Presence with Melbourne-based Senior Consultant Appointment

Melbourne, 14 June 2017 – QPC, the specialist contact centre services and solutions company, has expanded its presence in Victoria with the appointment of Justin Kingma as Senior Consultant based in Melbourne.

Topics: contact centre press release

Talend Unveils Multi-Cloud Big Data Integration Solution

Talend Summer ’17 Delivers Comprehensive Support for Major Cloud Platforms including Amazon, Google, and Microsoft Azure

REDWOOD CITY, Calif. – June 13, 2017 - Talend (NASDAQ: TLND), a leader in cloud and big data integration solutions, unveiled a new version of its Talend Data Fabric platform that is optimised to manage cloud and multi-cloud enterprise IT environments. Talend Summer ’17 helps seamlessly manage information across Amazon Web Services (AWS), Cloudera Altus, Google Cloud Platform, Microsoft Azure, and Snowflake platforms, enabling customers to rapidly integrate, cleanse and analyse data to fuel innovation and gain a competitive edge.

Topics: press release cloud big data

Talend Becomes the First Big Data Integration Provider to Support Cloudera Altus

Companies Team to Deliver Extreme Big Data Agility in the Cloud

REDWOOD CITY, Calif, May 24, 2017 – Talend (NASDQA:TLND), a global leader in cloud and big data integration software, announced it is working with Cloudera as the first integration provider to support Cloudera Altus, a newly released Platform-as-a-Service (PaaS) offering that simplifies running large-scale data processing applications in the public cloud. Companies can use combination of Altus and Talend technology to reduce overall data management costs, accelerate, and simplify hybrid, on-premises, and cloud big data projects.

Topics: press release

Cyara unveils world-first mobile app for anytime, anywhere CX monitoring & reporting

For the first time ever, monitor and troubleshoot the performance of your customer experience from the palm of your hand

Redwood City, CA – May 24, 2017 – Cyara, the market-leading provider of an omnichannel CX agility platform, today announced the new Cyara Mobile App, which allows you to monitor your customer experience and triage production-impacting incidents anytime, anywhere.

Topics: press release

Talend Cloud and Big Data Business Delivers 100% Year-over-Year Growth

Success Based on Strong Adoption by Large Enterprise Companies and Ability to Expand within Existing Customer Base

REDWOOD CITY, Calif. – May 22, 2017 Talend, (NASDAQ: TLND) a global leader in cloud and big data integration software, announced that revenue grew 44 percent year-over-year to US$32.9 million in Q1, which was driven by new wins with large enterprise customers, growth in international markets, and the successful execution of its land-and-expand strategy. New customer highlights include two large, global enterprises that turned to Talend to manage increasing data volume, variety and velocity, as well as a large private Ivy League university that chose Talend to help streamline its move to the cloud. 

Topics: press release big data