CX Spotlight by Fifth Quadrant

Acquire BPO Only Australian Company On IAOP’s Best List

Melbourne, Australia, 23 February 2017 - Acquire BPO has been honored as one of the world’s best outsourcing service providers by the International Association of Outsourcing Professionals® (IAOP®). Acquire was named in the Leader Size category based on its global presence, employees and revenue. IAOP judged the industry on five critical characteristics: size and growth, customer references, awards & certifications, programs for innovation and Corporate Social Responsibility. Acquire is distinguished as the only Australian‐owned provider on the list.

Topics: press release

Diabetes Victoria Boosts Contact Centre Capacity with QPC

Diabetes Victoria is a peak consumer body and leading charity representing all people affected by diabetes and those at risk of developing diabetes. The organisation helps all people affected by diabetes contribute to the search for a cure. Its work covers type 1, type 2 and gestational diabetes, as well as programs for those at risk.

Topics: press release

Oracle Cloud Platform Comes to Australia

Only Vendor in Australia to Offer Full Suite of Enterprise SaaS, PaaS and IaaS Cloud Services for Customers Digital Transformation

SYDNEY, AUSTRALIA, February 14, 2017 – Oracle today announced the expansion of its cloud coverage in Australia, bringing its most popular enterprise-class, Oracle Cloud Platform services to the Australian market. Coupled with recently announced infrastructure investments in the US and EMEA, this sees a doubling of regional presence for Oracle’s cloud platform in the last 24 months.

Topics: press release CX

Oracle Marketing Cloud Teams with Eyeota to Enhance Global Data Offering

Eyeota data helps Oracle Data Management Platform customers improve ROI and strengthen customer experience across global campaigns

Redwood Shores, Calif. - Jan. 19, 2017 – Oracle Marketing Cloud today announced it is teaming with Eyeota to enable marketers and advertisers to use Eyeota data in the Oracle Data Management Platform to more intelligently target and personalise non-US campaigns to Eyeota’s three billion unique profiles in Europe, APAC, and the Americas. Eyeota data will be integrated into the Oracle Data Management Platform through the Oracle Data Cloud, and Oracle Data Management Platform users can build audiences directly from Eyeota data or by seamlessly combining it with additional data segments from Oracle’s BlueKai Marketplace.

Topics: press release CX

Clearlake Capital to Acquire LANDESK

Combination Bolsters LANDESK’s UEM, Endpoint Security, and Service Management Platform; Strengthens Cloud Offerings; Increases Scale and Geographic Reach

SANTA MONICA, CA AND SALT LAKE CITY, UT — January 3, 2017 — Clearlake Capital Group, L.P. (together with its affiliates, “Clearlake”) today announced that it has signed a definitive agreement to acquire LANDESK from Thoma Bravo.  Financial terms of the transaction were not disclosed.  As part of the transaction, Clearlake will contribute its portfolio company HEAT Software (“HEAT”) to the new platform investment in LANDESK. 

Topics: press release CX

Avaya Helps Midsize Businesses Raise the Bar for Customer Experience

Avaya IP Office Contact Center 10 delivers the simplicity and easy to use tools midsize companies in the Asia-Pacific, Middle East and Africa market’s need to meet customer experience expectations and compete with larger enterprises

Dec. 5, 2016 – Avaya today announced a new version of the company’s contact center platform that enables midsize businesses to rise above the competition by offering a superior, omnichannel customer experience. Avaya IP Office Contact Center 10 is a true, end-to-end solution with the advanced features and tools customers expect, but the simplicity and affordability needed by midsize business. 

Topics: press release CX

Drive Customer Success with Interactive Customer Engagement

Benefits include cost-effective scalability and improved customer service supporting a fast growing company resulting in better cutomer engagement.

SYDNEY AND PERTH, 28 November 2016 –  Enably, a fast-growing company in the Australian personal lending industry, has deployed the omnichannel customer engagement cloud solution, PureCloud Engage℠, from Interactive Intelligence Group Inc. (Nasdaq: ININ).

Topics: press release

Succeeding at Customer Engagement Book by Interactive Intelligence Now Available

Book shares customer engagement technology strategies and best practices from 14 global companies

INDIANAPOLIS, Nov. 23, 2016 – Interactive Intelligence Group Inc. (Nasdaq: ININ), a global leader of software and cloud services for customer engagement, communications and collaboration, has published a book titled Succeeding at Customer Engagement: 7 Game Changers and Stories from Companies Who Use Them <http://c3.inin.com/resources?a=421> .

Topics: press release

Interactive Intelligence A Workforce Optimisation Solution

Interactive Intelligence received highest score possible in strategic planning criterion; scored highest overall among all vendors evaluated in commercial model criterion

INDIANAPOLIS, Nov. 7, 2016 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of cloud services for customer engagement, communications and collaboration, has been ranked a strong performer by Forrester Research in The Forrester Wave: Workforce Optimization (WFO) Suites, Q3 20161.

Topics: press release CX Interactive Intelligence workforce optimisation strategic planning

Choosewell Health Insurance Powers Salesforce with Omnichannel Customer interaction Platform by Vocalcom

SYDNEY, 31 October 2016 - Choosewell, a leading Australian health insurance comparison service, today announced that it will deploy a Vocalcom Omnichannel customer interaction platform  by Quality Connex for its customer communications’ channels. The solution, powered by industry leading Omnichannel Customer interaction platform  provider, Vocalcom, will enable Choosewell to propel customer experience by adopting a single cloud-based contact centre platform, while enabling the organisation to achieve greater reliability and providing consumers with the option of omni-channel communications.

Topics: Customer experience press release CX choosewell vocalcom