CX Spotlight by Fifth Quadrant

Teachers Mutual Bank Integrates Major Digital Transformation Strategy with Dell Boomi

Boomi integration platform allows Australian bank to connect best-of-breed applications while ensuring efficiencies, enhancing customer experience and reducing costs

Sydney, Australia – Apr 11, 2017Dell Boomi™ (Boomi), the number one integration cloud provider, announced that Teachers Mutual Bank (TMB) is using the Boomi integration platform as part of its multi-year, multi-million-dollar digital transformation strategy.

Topics: Customer experience press release digital transformation AI

Ooyala Research Shows Mobile Devices Drive The Most Viewership for Global AVOD Services

Mobile now represents 54% of all online viewing and is projected to hit nearly 60% in Q1 2017 

SANTA CLARA, Calif. — (March 14, 2017) —  Ooyala, a global leader in video monetisation, today released its Q4 2016 Global Video Index, showing mobile devices attract the most video views for advertising video-on-demand (AVOD) services with global distribution. The report also shows variances of viewing habits across devices in different regions and continues to track the upward trajectory of mobile as the primary device for video.

Topics: press release mobile

Sitecore® Announces Winners of the Sitecore Experience Awards for 2016

 Sydney – March 8, 2017 – Sitecore(R) the global leader in customer experience management, today announced the complete list of winners of the Sitecore Experience Awards 2016. Every year, the Sitecore Experience Awards honour Sitecore customers and their partners who thoroughly demonstrate how their Sitecore solution is delivering an outstanding experience for customers and their own organisation.

Topics: Customer experience press release CX

Sitel Named to IAOP 2017 Global Outsourcing 100 List for 12th Consecutive Year

Leading Global Customer Experience Management Provider Recognised as One of the World’s Best Outsourcing Service Providers

Sydney, 6 March 2017— Sitel, a leading global customer experience management provider, today announced that it has been named to the 2017 Global Outsourcing 100 list by the International Association of Global Outsourcing Professionals® (IAOP®) and published annually by FORTUNE Custom Projects, in the Leader Judging Size category. This marks twelve years of recognition by the IAOP as a leading outsourced customer care provider. 

Topics: press release CX

Acquire BPO Only Australian Company On IAOP’s Best List

Melbourne, Australia, 23 February 2017 - Acquire BPO has been honored as one of the world’s best outsourcing service providers by the International Association of Outsourcing Professionals® (IAOP®). Acquire was named in the Leader Size category based on its global presence, employees and revenue. IAOP judged the industry on five critical characteristics: size and growth, customer references, awards & certifications, programs for innovation and Corporate Social Responsibility. Acquire is distinguished as the only Australian‐owned provider on the list.

Topics: press release

Diabetes Victoria Boosts Contact Centre Capacity with QPC

Diabetes Victoria is a peak consumer body and leading charity representing all people affected by diabetes and those at risk of developing diabetes. The organisation helps all people affected by diabetes contribute to the search for a cure. Its work covers type 1, type 2 and gestational diabetes, as well as programs for those at risk.

Topics: press release

Oracle Cloud Platform Comes to Australia

Only Vendor in Australia to Offer Full Suite of Enterprise SaaS, PaaS and IaaS Cloud Services for Customers Digital Transformation

SYDNEY, AUSTRALIA, February 14, 2017 – Oracle today announced the expansion of its cloud coverage in Australia, bringing its most popular enterprise-class, Oracle Cloud Platform services to the Australian market. Coupled with recently announced infrastructure investments in the US and EMEA, this sees a doubling of regional presence for Oracle’s cloud platform in the last 24 months.

Topics: press release CX

Oracle Marketing Cloud Teams with Eyeota to Enhance Global Data Offering

Eyeota data helps Oracle Data Management Platform customers improve ROI and strengthen customer experience across global campaigns

Redwood Shores, Calif. - Jan. 19, 2017 – Oracle Marketing Cloud today announced it is teaming with Eyeota to enable marketers and advertisers to use Eyeota data in the Oracle Data Management Platform to more intelligently target and personalise non-US campaigns to Eyeota’s three billion unique profiles in Europe, APAC, and the Americas. Eyeota data will be integrated into the Oracle Data Management Platform through the Oracle Data Cloud, and Oracle Data Management Platform users can build audiences directly from Eyeota data or by seamlessly combining it with additional data segments from Oracle’s BlueKai Marketplace.

Topics: press release CX

Clearlake Capital to Acquire LANDESK

Combination Bolsters LANDESK’s UEM, Endpoint Security, and Service Management Platform; Strengthens Cloud Offerings; Increases Scale and Geographic Reach

SANTA MONICA, CA AND SALT LAKE CITY, UT — January 3, 2017 — Clearlake Capital Group, L.P. (together with its affiliates, “Clearlake”) today announced that it has signed a definitive agreement to acquire LANDESK from Thoma Bravo.  Financial terms of the transaction were not disclosed.  As part of the transaction, Clearlake will contribute its portfolio company HEAT Software (“HEAT”) to the new platform investment in LANDESK. 

Topics: press release CX

Avaya Helps Midsize Businesses Raise the Bar for Customer Experience

Avaya IP Office Contact Center 10 delivers the simplicity and easy to use tools midsize companies in the Asia-Pacific, Middle East and Africa market’s need to meet customer experience expectations and compete with larger enterprises

Dec. 5, 2016 – Avaya today announced a new version of the company’s contact center platform that enables midsize businesses to rise above the competition by offering a superior, omnichannel customer experience. Avaya IP Office Contact Center 10 is a true, end-to-end solution with the advanced features and tools customers expect, but the simplicity and affordability needed by midsize business. 

Topics: press release CX