CX Spotlight by Fifth Quadrant

Avaya Emerges From Chapter 11

Santa Clara, Calif. — December 15, 2017 — Avaya Holdings Corp. announced that it has successfully completed its debt restructuring and emerged from chapter 11.   

Topics: press release

Consulting Firm Implements Talend’s Ongoing Learning and Certification Program

Sydney, 15 December 2017Talend (NASDAQ: TLND), leader in cloud and big data integration solutions, announced it is working with Capgemini to integrate Talend’s on-demand training courses into the company’s University Learning Management System. This provides Capgemini’s 13,000 Insights & Data consultants with unlimited technical training on Talend’s cutting-edge big data and cloud technologies, to further support clients in achieving their desired business outcomes.

Topics: press release Cloud computing cloud

Library training services provider to deploy Brightspace to align learning with digital

Melbourne, Australia, December 15, 2017 D2L, the global learning technology leader, today announced that Library Training Services Australia (LTSA) is deploying the Brightspace professional development system as a fundamental component of its transformation to foster 21st-century digital libraries and information hubs.

Topics: press release

Six Tech Trends to Watch in 2018 from ManageEngine

SYDNEY — 14 December 2017— ManageEngine, the real-time IT management company, today unveiled what it sees as six tech trends to watch in 2018.  These trends including the growing use of artificial intelligence, the rise of AI-powered chatbots, the use of natural language processing, the tightening of data protection laws, the continuation of cloud adoption and the use of blockchain technology.  

Topics: press release Cloud computing AI Chatbot cybersecurity

P&N Bank Invests in Integrated Data-Driven Services with Dell Boomi

Sydney, AustraliaDell Boomi (Boomi) has announced that Perth-based P&N Bank is using Boomi integration platform-as-a-service (iPaaS) to enable the reliable, secure and synchronised exchange of customer data across the organisation to boost its customer-facing operations.

Topics: press release

Talend Releases New Advanced Cloud and Big Data Training for Developers

SYDNEY, 14 DECEMBER 2017 – Talend (NASDAQ: TLND), a global leader in cloud and big data  integration solutions, today announced new courses designed to help advance developers’ skills with cutting-edge cloud and big data technologies. Available immediately, the new courses ( are based on practical exercises that maximise employees’ expertise with tools for data mapping and data preparation in the cloud. The new courses demonstrate Talend’s commitment to cultivating a skilled workforce that will thrive in the new information age and help further companies’ digital transformation initiatives.

Topics: press release cloud

Ooyala: More Than 60% of Video Plays Will be on Mobile by Mid-2018

San Jose, Calif. -- (December 13, 2017) More than 58% of video plays globally – a record – occurred on mobile devices in the third quarter of 2017, per the Q3 2017 Global Video Index released today by Ooyala (, a leading provider of software and services that simplify the complexity of producing, streaming and monetising video.  This represents the sixth consecutive quarter in which mobile devices accounted for more than 50% of all online video starts, with Q3 mobile-video starts growing 11.9% vs. Q3 2016, the study finds.

Topics: press release

7 Key Security Predictions for 2018 from WatchGuard Technologies

Sydney, 7 December 2017 – WatchGuard® Technologies, a leader in advanced network security solutions, has announced seven key IT security predictions for the year ahead.  These include a raft of security issues ranging from the rise of IoT botnets, Linux-targeted attacks, the impact of cyber insurance on the potential increase in the frequency of ransomware attacks, the commoditisation of wireless attack tools and the risks associated with cryptocurrency.

Topics: press release cybersecurity

LogRhythm once again recognised for completeness of vision and ability to execute

BOULDER, Colo.—December 6, 2017 — LogRhythm, The Security Intelligence Company, today announced that it has, once again, been positioned as a Leader by Gartner, Inc. in the 2017 “Magic Quadrant for Security Information and Event Management”* research report, for its Threat Lifecycle Management Platform.

Topics: press release AI security

MuleSoft Selected to Join the Australian Federal Government Digital Transformation Agency Cloud Services Panel

CANBERRA and AUCKLAND – December 7, 2017 – MuleSoft, provider of the leading platform for building application networks, today announced the availability of Anypoint Platform™ on the Digital Transformation Agency Whole of Government Cloud Services Panel (the Panel). MuleSoft’s approved listing on the Panel makes it easier and faster for departments and agencies to buy Anypoint Platform without needing to approach the market, saving the government time and money when selecting MuleSoft.

Topics: press release cloud