CX Spotlight by Fifth Quadrant

Talend Boosts Business Agility Using the Cloud, Accelerating Time-to-Insight 3x

Fall ’17 Release of Talend Integration Cloud Includes Self-Service Data Preparation Application that Empowers Business Users with Insight While Centrally Controlling and Protecting Data

REDWOOD CITY, Calif.– October 18, 2017 – Talend (NASDAQ: TLND), a global leader in cloud   and big data integration solutions, today unveiled a new version of Talend Integration Cloud (TIC), the company’s highly scalable and secure integration platform-as-a-service (iPaaS) solution, which leverages the power of the cloud to enable widespread use of data for decision making. The new release includes a cloud-based version of Talend Data Preparation, which delivers data-as-a-service, 24x7, to a variety of business roles, while allowing IT to maintain control and governance over enterprise information. Available immediately for trial, Talend Data Preparation Cloud  accelerates time-to-insight by 3x so companies can more efficiently utilise data as a strategic asset to improve business performance and competitiveness.

Topics: press release

2017 Auscontact National Award Winners Announced

Australia’s Top Customer Contact Professionals Revealed in a Celebration of Individual Achievement

After months of intense deliberation and State Award ceremonies celebrated across the nation, the 2017 Auscontact State Award winners converged at the RACV City Club in Melbourne on Friday, 13th October to compete for the title of 2017 Auscontact National Award Winners – Year of the Individual

Topics: press release

Tic:Toc Selects MuleSoft to Power Instant Online Home Loan Service

Fintech Startup Leverages API-led Connectivity to Revolutionise the Customer Loan Application Process

MELBOURNE, October 10, 2017– MuleSoft (NYSE: MULE), the leading platform for building application networks, today announced that financial services startup Tic:Toc has selected MuleSoft's Anypoint Platform™ to power it’s real-time home loan approval system.

Topics: press release

After 22 Strong Quarters, Mobile Video Goes Flat, New Ooyala Q2 2017 Video Index Reveals

SANTA CLARA, Calif. -- (October 16, 2017)--Ooyala,a leading provider of software and services that simplify the complexity of producing, streaming and monetising video, has released its Q2 2017 Global Video Index, revealing video consumption on mobile devices stayed essentially flat in the second quarter of 2017. This quarter’s report also tracks global variances in video consumption including greater Q/Q growth for tablet viewing, mobile growth in global markets, as well as emerging trends in online video advertising.

Topics: press release

Promapp unveils ‘consumer-style’ star rating system to stimulate process improvement culture

Sydney, 12 October 2017– Promapp, a leading provider of cloud-based business process management (BPM) software, has unveiled a new star rating system that aims to boost collaboration and promote a healthy process culture. The new ‘consumer-style’ feature feeds off the success of tools used by firms such as TripAdvisor and Uber where users are given the opportunity to rate their experience and offer comments.

Topics: press release

More Than One in Three Australian Businesses Unsure if They Need to Comply with GDPR

New survey findings shed light on worldwide confusion and unpreparedness in the face of looming GDPR compliance deadline 

Sydney – September 14, 2017WatchGuard Technologies, a leader in advanced network security solutions, today announced the results of a global survey that explores how well global as well as Australian organisations understand Europe’s General Data Protection Regulation (GDPR)  and their readiness for its fast approaching compliance deadline. The findings indicate widespread confusion about GDPR compliance criteria and an overall lack of preparation. The survey examines the views of more than 1,600 organisations across the globe and was conducted by independent market research firm, Vanson Bourne.

Topics: press release

Movember Foundation Escapes the Spreadsheet Shackles with BOARD

Sydney, 13 September 2017 - BOARD International, the world’s leading supplier of decision-making software, today announced that Movember Foundation, the innovative charity focused on improving the health of men, has deployed the BOARD performance management software platform to support its ongoing global growth. 

Topics: press release

ASICS Global Digital Sprints Ahead With MuleSoft

Anypoint Platform Enables ASICS to Deploy New E-Commerce Capabilities 2.5x Faster to Help Build More Personalised Customer Relationships

BOSTON – September 12, 2017 - MuleSoft, Inc. (NYSE: MULE), the leading platform for building application networks, today announced that ASICS Global Digital, an ASICS division responsible for the continued development of Runkeeper and other consumer-centric digital platforms, has selected Anypoint Platform™ to enhance customer experiences across its subsidiary companies and brands. ASICS will leverage MuleSoft to power new e-commerce capabilities that will allow ASICS to build direct and personalised relationships with its customers across the globe.

Topics: press release

City of Darebin Deploys Promapp to Propel Customer Service Excellence

Melbourne, 6 September 2017 – City of Darebin council in the northern suburbs of Melbourne has selected Promapp business process management software to enhance the organisation’s focus on providing excellence in front line customer service. 

The City of Darebin has a population of more than 150,000. The council’s full-time employees are responsible for providing a broad range of services to the community, including street lighting and signage, waste collection, maintenance of parks and sporting facilities. 

Topics: press release

Online Forum Creates a One-stop Shop for Product Downloads, Knowhow, Inspiration and Support

Sydney, 1 September 2017 - Talend (NASDAQ: TLND) a leader in cloud and big data integration solutions, unveiled a new Talend Community, improving the ability for developers to collaborate, get technical help, share expertise, and remain on the leading edge of data integration. Talend Community provides a direct channel of support, education, and thought leadership to users of Talend’s enterprise solutions and open source products, and is an important component of Talend’s overall global market ecosystem that includes technical partners and system integrators. 

Topics: press release