Customer Engagement Consultant | Fifth Quadrant

Customer Engagement Research

At Fifth Quadrant we provide the best customer engagement consultant services. Customer Engagement Research (including CustomerEngage© & ChannelEngage©) is a thoroughly researched, tested and implemented innovative measure of customer engagement. The tool measures a customer’s cognitive and emotional response to a service experience plus the effect of customer effort needed to resolve a query or problem. Customer Engage provides a rigorous and insightful assessment of an organisation’s customer service and quantifies how service delivery is affecting customer loyalty (Recommendation, Net Promoter Score, First Choice for Next Purchase, Retention and other metrics).

Download our CustomerEngage© Research brochure here.


  Customer Engagement Research Voice Of Customer Programmes Customer Experience Research Employee Engagement Research Customer Storytelling Customer Experience Benchmarking

For more information on these programmes, please contact one our customer experience research team members, phone +61 2 9927 3399 or