Queensland utility Ergon Energy has upgraded its customer service IT with a new program from Canadian IT company Pulse Energy.
Ergon Energy will use the cloud-based Pulse Platform as a key component in its retail product strategy. It will allow Ergon to provide business customers with improved insight into their energy usage through personalised emailed reports and an integrated web portal.
The solution will offer specific actions that customers can take to increase their energy efficiency and run their businesses better. "The customer interest in the Pulse Energy service has been very positive to date," said Ergon's Lisa McDonald. "The Pulse Platform sets us apart from other energy service providers and the information and detail provided certainly hits the mark with customers."
Global life insurance provider ACE Life has partnered with Thailand's AEON Insurance Service to market life, personal accident and health insurance products via a Thai-based outbound contact center.
ACE Life Asia Pacific regional president Kevin Goulding said that Thailand is one of the core markets for the company in inAsia Pacific and the partnership with AEON signifies a milestone in firm's strategy to expand distribution channels. "Committed to strive for better service to our customers, we aim to deliver value added financial protection solutions to our Thai customers," Goulding added.
Following the opening of ACE Life Telemarketing Call Center at Ted's House Building, customers can now conveniently purchase life insurance over the phone. ACE Life Assurance Public Company country president Sally O'Hara said: "We are delighted to be partnering with AEON Insurance Service (Thailand) to provide innovative life insurance products to AEON Thana Sinsap (Thailand) PLC's customer base." With operations in 54 countries, the company provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to different group of clients.
Retail, Foodservice and Independent Grocery teams using single, workflow-based system to close the information gap and execute best practices across all field activities
Simplot Australia Pty Ltd has selected StayinFront EdgeCG® field force automation platform and StayinFront TouchCG® mobile retail execution application to support all its routes to market. Simplot will deploy TouchCG® to 150 sales representatives, merchandisers and managers, operating in three national teams – retail, independent grocery and foodservice - over a sixteen week project concluding October 2014.
Simplot is the manufacturer of such brands as Birds Eye, Edgell, John West, Seakist, Ally, Lean Cuisine, Chiko and Leggo's.
StayinFront's ability to support all of Simplot's sales models and routes to market with its extensive out-of-the-box functionality and configurability was key to Simplot's decision to move from multiple systems to a single, end-to-end integrated solution. StayinFront TouchCG allows Simplot to standardise sales processes and best workflow practices across all field activities based on the rep's role and the type of store being visited, without the expense of customisation.
Using a mobile device of their choice, Simplot reps see only the features and data necessary to perform the tasks for that specific store. Mobile dashboards and KPIs enable reps to see their targets for each visit and take the steps to improve their performance. Simplot anticipates the streamlined, easy-to-use interface will encourage rapid user adoption and greater adherence to its standards, while providing management with real time access to reporting and information from the field.
Robert Giles, Sales Director, Simplot Australia Pty Ltd, said: "StayinFront's expertise in global FMCG, its proven partnership approach and flexible implementation options give us confidence that we have the right combination to cover all our routes to market from a single solution."
Kerrie-Anne Turner, StayinFront's APAC Vice President and Managing Director Australia, said: "We are very excited that Simplot Australia has recognised StayinFront's continuing commitment to innovation for the consumer goods sector, its customers and its growth. This is a significant win for StayinFront and we see great potential for mutual value from this partnership."