Multi-Channel Strategy Development

The Methodology for the Development of a
Multi-Channel Strategy Includes: 

  • Customer Channel Preference Research Findings

  • Current State Assessment - including cost to serve assessment by channel

  • Channel Audit

  • Future State multi-channel model by enquiry type

  • Cost Analysis and identified savings

  • Implementation Roadmap

  • Recommended KPIs per channel

    Let Fifth Quadrant be your CX starting point!

A Fifth Quadrant Multi-Channel Strategy and Roadmap Report Includes:

  • Customer Channel Preference Research Findings

  • Current State Assessment - including cost to serve assessment by channel

  • Channel Audit

  • Future State multi-channel model by enquiry type

  • Cost Analysis and identified savings

  • Implementation Roadmap

  • Recommended KPIs per channel

  • Fifth Quadrant then may assist in managing the implementation of improvements or advising an organisation on implementation.

    Let Fifth Quadrant be your CX starting point!
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