Multi-Channel Strategy Development

With the introduction of new customer interaction channels and the resulting complexity of the multi-channel environment, an integrated multi-channel strategy is of increasingly high importance to the customer experience industry.

The delivery of an integrated channel strategy infers the delivery of a personalised customer experience across customer interaction channels including face to face, voice, online, social, mobile and correspondence.

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Penrith City Council

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CQU (Central Queensland University)

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Lifeline Australia

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McWilliams Wines

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