Multi-Channel Strategy Development

With the introduction of new customer interaction channels and the resulting complexity of the multi-channel environment, an integrated multi-channel strategy is of increasingly high importance to the customer experience industry.

The delivery of an integrated channel strategy infers the delivery of a personalised customer experience across customer interaction channels including face to face, voice, online, social, mobile and correspondence.

Penrith City Council Case Study

Penrith City Council

CQ University Case Study

CQU (Central Queensland University)

Life Line Case Study

Lifeline Australia

McWilliams Wines Case Study

McWilliams Wines


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