Tender Management

Fifth Quadrant’s specialised knowledge in managing tender processes for outsourcing of contact centres including; on-shore, near-shore and offshore solutions. 

Let Fifth Quadrant be your CX starting point!

  • Initial product and service market analysis

  • Creation of Specifications documents

  • Development of Transition In and Transition Out programmes

  • Development of Business Cases

  • Managing Request for Information (RFI) processes

  • Development of Tender Documents

  • Contract Negotiation 

  • Tender Probity Processes

  • Creation of Tender Evaluation processes

  • Selection of successful Tender

  • Management or overseeing of Transition programmes

  • Management or overseeing of Stabilisation Phase

Let Fifth Quadrant be your CX starting point!

Penrith City Council


CQU (Central Queensland University)


Lifeline Australia


McWilliams Wines


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