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Wearable Technology for Delivering Better Customer Experiences

Fifth Quadrant has been monitoring the developments in wearables and considering how they can be used to deliver on truly personalised and better overall customer experiences.

Innovations which leverage the core advantage wearables have over portable technologies such as smartphones, being that they can be carried and used with only minimum effort by users, show promise as applications for enhancing the customer experience. We will continue to monitor those applications where the use of wearables can be integrated seamlessly into a customer interaction, enriching the engagement between the organisation and the customer.

Fifth Quadrant have researched and interviewed organisations which are on the forefront of wearable development. The following provides a series of snapshot views of the innovations which are starting to gain traction in the market.

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