Thursday 15 March beginning at 11am ADST
Many Australian contact centres are striving to improve customer experiences by implementing technology that both optimises agent performance and delivers a more customer centric offering.
Bots represent a new opportunity to make agents more productive and deliver better customer outcomes, and Australian organisations are realising this - with 14% expecting to introduce chatbots in 2018 compared to just 2% in 2017 (source: Fifth Quadrant 2018 Contact Centre Benchmark Report). So what does this mean when it comes to how chatbots can exist alongside contact centre staff?
Join Ryan Lester, Marketing Director, Customer Engagement & Support Bold360 and Dr Steve Nuttall, Research Director Fifth Quadrant.
This presentation is hosted by Fifth Quadrant and...