Workshop: How To Cut Through The Omni-Channel Maze - Auckland

A Thought Provoking Morning in Auckland:

Auckland, New Zealand - Tuesday 24th October
from 8am-11am
@ T
he Langham Hotel
 
 

With Bold360
bold360

Cut Through The Omni-Channel Maze - Coming to Auckland.

 

Today’s customers expect organisations to deliver an integrated, seamless, consistent and personalised experience across all available channels. However, many organisations have not yet laid down the core foundations, which are necessary for delivering the omni-channel experience to meet those expectations.

Share your channel integration journey, hear how others have overcome key barriers and implemented a successful omni-channel strategy, exchange best practices, and broaden your network of professionals who share the same goals and challenges.

Bold360 CX Event

Key Take-Aways

With this topic becoming business critical, join a diverse group of customer experience executives to map out the steps in the journey to omni-channel success including:

  • Creating a customer centric culture
  • Enabling cross functional collaboration
  • Fixing core processes that do not function effectively from the customers point of view
  • Identifying talent gaps and people who have the customer in their DNA
  • Activating insights from customer journey maps, VoC programs and other feedback loops
  • Building a technology roadmap
  • Leveraging data to enable intelligent customer engagement

Interested in Attending?

Fill out the form below to reserve your seat at the table.