Contact Centre Benchmark Report - 2018

The Australian contact centre industry’s most sought after pieces of business data

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Fifth Quadrant is Australia’s Knowledge Expert When It Comes To Contact Centres

cc benchmarkThis unique industry report and associated communications programs are a key resource for managers, consultants and suppliers working in the contact centre industry.

The 2018 benchmark report explores current strategic, operational, people and business process issues in the contact centre industry.

Supported By

This year's Contact Centre Benchmark Report wouldn't be possible without support from:

Auscontact Verint