With deep expertise in the contact centre industry and over 15 years of industry benchmarking data, Fifth Quadrant has assisted many clients to optimise their multi-channel contact centre operations to improve efficiency, effectiveness and the customer experience.
Fifth Quadrant has deep expertise in the establishment of best practice customer service and sales contact centre operations. Our approach will typically include the following key stages as outlined here in this Strategic and Operational Review plan.
The design and establishment phase of the program will include a work-stream based approach to include the following table;
Fifth Quadrant offers a comprehensive suite of training courses specifically tailored to the customer experience industry at Leadership, Team Manager and frontline levels. Our customer experience training programs differ from other providers in that our content development includes Fifth Quadrant's own research and benchmarking data and best practice models and case studies. Our delivery mediums include face to face, webinar or online.
Our role specific development customer experience training programs includes the following courses:
Our Frontline Training Programs includes the following courses: