Webinar: State of Pay -Contact Centre Salary Guide and Market Insights

Our inaugural report on the state of pay across Australian contact centres

State of Pay - Contact Centre Salary Guide and Market Insights

Original Broadcast: Tuesday 4 December 2018

An analysis of our inaugural industry benchmark report.

We explore the insights from our inaugural salary benchmark report. How are pay and benefits affecting your competition? Can the right pay and benefits package give you a competitive edge? 

The experts explore and discuss topics such as; salary averages and medians across a range of contact centre roles from the general to more specialised ones, the additional employee benefits provided as part of employment, the types of awards contact centres adhere to as well as past and projected pay increases.  

Fifth Quadrant’s Head of Research, Steve Nuttall, Fiona Keough, Chief Executive Officer, Auscontact and Mary Blake, General Manager, Citrus Group take a peek behind the data to expose key insights for your organisation.

Steve-Nuttall-sqr-1 Fiona Keough Mary Blake
Steve Nuttall
Head of CX Research
Fifth Quadrant
Fiona Keough
Mary Blake
General Manager 
Citrus Group

View the full webinar below:


Supported by: 
Research supported by Auscontact and Citrus Group