Our inaugural report on the state of pay across Australian contact centres
We explore the insights from our inaugural salary benchmark report. How are pay and benefits affecting your competition? Can the right pay and benefits package give you a competitive edge?
The experts explore and discuss topics such as; salary averages and medians across a range of contact centre roles from the general to more specialised ones, the additional employee benefits provided as part of employment, the types of awards contact centres adhere to as well as past and projected pay increases.
Fifth Quadrant’s Head of Research, Steve Nuttall, Fiona Keough, Chief Executive Officer, Auscontact and Mary Blake, General Manager, Citrus Group take a peek behind the data to expose key insights for your organisation.
Head of CX Research