Webinar: Contact Centre Trends 2018

Contact Centre Trends 2018 - New Webinar

A top level analysis of our latest industry benchmark report.

Original Broadcast Date: Tuesday 27 March

The first of three webinars based on the recent release of our annual Contact Centre Benchmark Study & Report (click for details). The experts explore and discuss; key emerging trends, challenges faced by today's contact centres and help sort out what the above means for businesses and the industry. 

Join Fifth Quadrant’s Head of Consulting, Stephanie Bauer and Chairman of Auscontact, Sean Mather as they take a peek behind that data to expose the opportunities available to your organisation. 

 Steph Bauer Sean Mather - Chairperson, Auscontact 

Stephanie Bauer
Head of CX Consulting
Fifth Quadrant

Sean Mather
Auscontact Association Limited



Supported By: Verint, Auscontact & Flamingo AI 


Key Take-Aways:

  • Australian Contact Centre Industry – Trends, Challenges and Key Insights
  • Cost Management – cost per interaction and revenue generation
  • Outsourcing – destinations and trends

Watch the Webinar

Get the Slides