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Our team works across a number of Australian industries including; retail, banking & finance, automotive, software & technology, tourism, and government. Fifth Quadrant’s team is comprised of industry experts and thought leaders who have spent a career developing and evolving the field of Customer Experience as it relates to Australian business and more importantly the Australian consumer. Knowing your customers and understanding their behaviours is what our team does best.
James has been working in research for nearly 25 years and he finds it incredibly fulfilling.
Stephanie has over 20 years senior executive and consulting experience in the industry.
Steve Nuttall heads up Fifth Quadrant’s customer experience research and insights team.
Ben leverages his experience to support clients in the automotive and financial sectors (and beyond), enabling them to move forward with confidence.
Agi is a creative and strategic thinker, passionate about helping brands evolve by providing relevant research findings and strategic directions.
Lizzie is quite experienced across managing large scale research programs for commercial property landlords, conducting customer personas, segmentations, development assessments and brand targeting.
Joanne has been engaged in quantitative projects through brand tracking and numerous ad hoc projects across automotive, financial and telecommunications sectors.
A solid background of brand and ad tracking, ad-hoc, PR and segmentation research, Sophie enjoys delivering useful and actionable insights across a diverse range of clients within automotive, FMCG, government, healthcare and financial institutions.
Mana is passionate about market research and has experience in both a consulting and agency setting working on a number of large scale CX transformation programs.
Hannah has been engaged in quantitative projects in the automotive, and construction sectors. She is an invaluable member of the ACA Research team.
Bayee joined the team with a background in media industry research. With an undergraduate degree in Finance and an honours degree in Philosophy, he has a strongly numerical and logical approach to problem solving.
Mel joined Fifth Quadrant a little over a year ago having previously worked in South Africa. Mel is working across teams and is our go-to-gal for accounting, finance and HR planning.
Andrew looks after the technology and Marketing at Fifth Quadrant.
Alesha has supported projects in the Banking & Finance, Construction, Technology and Automotive sectors.
Nick recently joined the Fifth Quadrant team having graduated from University of Sydney.
Established in 1998, Fifth Quadrant is a Customer Experience Company providing: CX Consulting, CX Research & CX Design services.
We provide strategic and operational customer experience management consulting, research and design services including customer service strategies.
We have one of the largest bodies of related customer experience research in Australia that allows us to provide rich, evidence based recommendations and an unrivalled level of knowledge and subject matter expertise.
Our services provide our clients with:
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