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Our team works across a number of Australian industries including; retail, banking & finance, automotive, software & technology, tourism, and government. Fifth Quadrant’s team is comprised of industry experts and thought leaders who have spent a career developing and evolving the field of Customer Experience as it relates to Australian business and more importantly the Australian consumer. Knowing your customers and understanding their behaviours is what our team does best.


Mel Naidoo

Finance Manager

Mel joined Fifth Quadrant a little over a year ago having previously worked in South Africa. Mel is working across teams and is our go-to-gal for accounting, finance and HR planning. 


Andrew Kerrigan

IT and Marketing

Andrew looks after the technology and Marketing at Fifth Quadrant.


Alesha Cassisi

Account Executive

Alesha has supported projects in the Banking & Finance, Construction, Technology and Automotive sectors.


Nick Daniell

Research Intern

Nick recently joined the Fifth Quadrant team having graduated from University of Sydney.

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About Fifth Quadrant 

Established in 1998, Fifth Quadrant is a Customer Experience Company providing: CX Consulting, CX Research & CX Design services.

We provide strategic and operational customer experience management consulting, research and design services including customer service strategies. 

We have one of the largest bodies of related customer experience research in Australia that allows us to provide rich, evidence based recommendations and an unrivalled level of knowledge and subject matter expertise.

Our services provide our clients with:

  • Significantly improved customer experience, engagement and loyalty
  • Increased revenue from both inbound and outbound customer interaction channels
  • Improved employee engagement
  • A reduced cost to serve
  • Increased profitability

Fifth Quadrant

Level 6
107 Mount Street, North Sydney
NSW 2060


+61 2 9927 3399


Want to join the Fifth Quadrant team?

Fifth Quadrant is always on the look out for talented individuals so if you think you would be a good fit for the Fifth Quadrant team then click the button below to submit an application.

Join Our Team