Central Queensland University CX Consulting
Case Study

CQU Customer Experience Case Study
CQU continues to be a leader in the delivery of distance education with approximately half of the student cohort being made up of students studying by distance education.

Compared to other universities, CQU has the highest ratio of students from mature age, Aboriginal and Torres Strait Islander, first-in-family and low socio-economic backgrounds and is widely recognised as Australia’s most inclusive university.

CQU engaged the Fifth Quadrant Customer Experience Consulting Team to complete a Student Experience Strategy program with the objectives of:

  • Conducting a review of the current student experience
  • Define a pathway to improve the staff culture with a target to;
  • Increase the retention rate across students

Get the CQU Customer Experience Case Study