Sponsored by Bold360 by LogMeIn
The rise of the digital age has revolutionised the retail sector, enabling customers to be closer to the brands they love. The advent of new channels of engagement like live chat, AI-powered chatbots and social media messaging have created a springboard for companies; and in turn their employees, to develop stronger, more meaningful relationships with customers.
The latest CX research from Fifth Quadrant, sponsored by Bold360 explores how Australian customers are interacting with retail brands using channels powered by AI.
To get more information about Bold360 by LogMeIn and to better understand how chatbots and AI can better serve your customers, click here.
Here are a few key data points from the survey:
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