CX Spotlight by Fifth Quadrant

8x8 and CSG Announce 100th Customer Milestone in Australia and New Zealand

SYDNEY, 26 April 2018 - 8x8, Inc., a leading provider of global cloud communications and customer engagement solutions, has announced that CSG Limited, a major 8x8 channel partner in Australia and New Zealand, has signed its 100th 8x8 customer in the region.

CSG, a leading technology as a subscription provider, has been an 8x8 partner in Australia and New Zealand for two years. During this time, the company has signed contracts to deliver and implement 8x8 Virtual Office and Virtual Contact Centre solutions for a range of SME, enterprise and government customers across various vertical market segments.

8x8 delivers one unified platform for cloud communications, collaboration tools, video conferencing, and contact centre solutions to improve business productivity, efficiency and the customer experience.  By eliminating the communications silos that exist due to fragmented solutions, 8x8 allows companies to run their business faster and smarter with a unified solution for efficient and seamless communications as well as collaboration between employees, partners and customers.

"We have a menu-driven configuration process which allows customers to select the specific features and capacities that they need,” said Brendan Maree, Vice President Asia Pacific Region, 8x8.

“The result is a very robust cloud communications delivery and implementation offering, which is attractive to resellers who have the opportunity to upsell new features as they come on tap,” said Maree.  “In less than three weeks, CSG delivered the 8x8 fully integrated cloud communications system to Oaks Hotels and Resorts, one of Australia’s largest apartment style accommodation providers.  This has driven call quality excellence and provided seamless integration with the company’s existing CRM system facilitating an overall personalised and relevant customer experience.

The international money exchange and payments service, OFX, also chose CSG to help the organisation create, implement and manage a global contact centre using 8x8. Over a period of seven weeks, CSG deployed 8x8 in six locations across the globe, with no interruptions to their telephone service.  CSG imported customer records into 8x8’s Virtual Contact Centre CRM and used this data to automatically prioritise and route incoming calls.

Together with OFX, CSG and 8x8 were able to deliver a solution that combined all six regional office sites and 16 main call queues into one master contact management system. OFX’s new global contact centre means staff are now able to login to the system throughout the day, no matter where they are in the world and be automatically directed to the appropriate call.

Australian charity, Sands, also selected CSG to deploy 8x8 Virtual Office to support its teams of volunteers.  Sands is benefitting from reduced operational costs due to cheaper mobile call rates, meaning the savings can now be allocated to important charity projects and improvements.

Paul Wilson, CSG Chief Sales Officer, said, “CSG’s business technology solutions are designed to save customers time and money and improve productivity.  8x8’s truly unified communication suite is a key offering within our broader technology as a subscription portfolio, which also includes print, managed IT, desktop, cloud and digital display. Its range of solutions are ideal for companies in Australia and New Zealand who are looking to improve their customer experience and drive innovation.

“8x8 has a growing market presence and I am delighted that together we have reached this 100th customer milestone. We are gaining real momentum in the market and the solution is delivering real benefits to our customers.   I look forward to continuing and growing this very important partnership with 8x8 and further building on the success we have achieved to date”, said Wilson.  

8x8 supports its Australian and New Zealand channel partners with dedicated account management for pre-sales and post-sales engineering, training and technical support. Organisations such as CSG also benefit from 8x8’s extensive training and certification program.

About 8x8, Inc.

8x8, Inc. (NYSE:EGHT) is a leading provider of global cloud communications and customer engagement solutions with over a million business users worldwide. 8x8 helps enterprises engage at the speed of employee and customer expectations by putting the collective intelligence of the organisation in the hands of every employee. For additional information, visit:

FQ Editor

Written by FQ Editor

Please consult the organisation directly for details about this article.

Topics: press release customer engagement

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