CX Spotlight by Fifth Quadrant

8x8 Kicks Off 2018 With Focus On Expanding Partner Ecosystem in ANZ

SYDNEY, 1 February 2018 - 8x8 Inc., a leading provider of global cloud communications and customer engagement solutions, has announced that it is actively recruiting for new reseller channel partners across Australia and New Zealand to support robust demand for its suite of services and solutions across the region.
 
8x8 delivers an integrated cloud communications and contact centre solution on one unified platform, delivering efficiencies enterprise-wide for public and private sector organisations looking to move away from multiple dispersed solutions into one system of engagement.  
 
Brendan Maree, Vice President Asia Pacific, 8x8, said, “Australian and New Zealand mid-market and enterprise companies are increasingly turning to 8x8 to help them improve performance against their customer experience goals.
 
“Our combination of technology in the cloud communication and contact centre categories required no on-site hardware.  It includes analytics, unified communications collaboration tools, video conferencing, and contact centre solutions to improve business productivity, efficiency and the customer experience.  This gives our clients the winning tools their employees and customer-facing teams require and enables them to communicate, innovate and access the right data within their organisation to quickly and efficiently serve their customers better.
 
“For our channel partners and resellers, this is an untapped market opportunity to sell customer engagement solutions.  When we demonstrate 8x8’s solutions to customers, our biggest value-add has been the ability to run their entire communications and contact centre operations from the cloud, giving them huge cost savings and operational efficiencies that legacy systems don’t offer.  In addition to developing the most advanced cloud communications solutions on the market, 8x8 is very responsive to customer and partner needs, supporting resellers at all stages of the sales cycle.”
 
8x8 channel partners benefit from being able to sell a product that brings with it a feature set that is well above industry standard in the cloud-based market along with receiving a monthly recurring revenue.
 
8x8 provides global support via network operations centres in San Jose in the US and Cluj in Romania which provide proactive monitoring at the device level.
 
In addition, 8x8’s streamlined partner program provides resellers with the opportunity to deliver high quality service to their customers without the burden of a heavy criteria based partner program.  An 8x8 reseller partner is able to access flexible financial models and deliver services as part of an integrated managed service.

“The result is a very robust cloud communications delivery and implementation offering, which is attractive to resellers who have the opportunity to upsell new features as they are developed,” said Maree.
 
8x8 supports its Australian and New Zealand channel partners with dedicated account management for pre-sales and post-sales engineering, training and technical support. Resellers also benefit from 8x8’s extensive training and certification program. 8x8 is currently offering Australian and New Zealand resellers free sales, pre-sales and technical certification until 31 March 2018.

Recently, Synergy Research Group named 8x8 the global leader for the eleventh consecutive quarter for subscriber seats in the combined mid-market and enterprise segments of the UCaaS market, which is defined as cloud telephony, conferencing, collaboration and messaging.
 
8x8, Inc.
8x8, Inc. (NYSE: EGHT) is a leading provider of global cloud communications and customer engagement solutions to over a million business users worldwide, empowering them to deliver exceptional customer experiences. For additional information, visit: www.8x8.com, or connect with 8x8 on LinkedIn: https://www.linkedin.com/company/11077/, and Facebook: https://www.facebook.com/8x8Inc

 
FQ Editor

Written by FQ Editor

Press release from an outside source. Please consult the organisation directly for details about this release.

Topics: press release

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