CX Spotlight by Fifth Quadrant

8x8 Recognised as a Leader for the Seventh Consecutive Year

San Jose, Calif,  8x8, Inc. (NYSE:EGHT), a leading communications provider of cloud voice, video, collaboration and contact centre solutions for over a million users worldwide, today announced it has been positioned by Gartner, Inc. as a Leader in the 2018 “Magic Quadrant for Unified Communications as a Service, Worldwide”¹ for the seventh year in a row.

“Companies recognise that the employee and customer communications experience plays a critical role in accelerating business performance and driving revenue, but they often struggle to find one communications platform that meets all of their business needs,” said Vik Verma, CEO, 8x8. “We believe that Gartner’s recognition validates our commitment to helping companies optimise employee and customer interactions."

In 2018, 8x8 once again demonstrated its commitment to driving the future of communications with the launch of X Series. 8x8 X Series helps businesses transform their customer and employee experience with one system of engagement across voice, video, collaboration and contact centre and one system of intelligence on a single cloud platform. 8x8 X Series enables organisations to differentiate their customer experience in real time by connecting customers to the most relevant employee on any channel for quicker speed to answers, personalising customer interactions with context-rich insights, and optimising for smart customer outcomes based on business-critical signals derived from advanced employee-customer interaction analytics. Employees now can communicate faster and smarter to exceed the speed of customer expectations.

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Get a complimentary copy of the 2018 Gartner Magic Quadrant Report for Unified Communications as a Service, Worldwide.

[1] Gartner "Magic Quadrant for Unified Communications as a Service, Worldwide" by Daniel O'Connell, Megan Fernandez, Rafael Benitez, Bjarne Munch, Christopher Trueman, Mihai Nguyen, October 10, 2018.

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About 8x8, Inc.

8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience. With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com

 

FQ Editor

Written by FQ Editor

Press release from an outside source. Please consult the organisation directly for details about this release.

Topics: press release

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