“Companies recognise that the employee and customer communications experience plays a critical role in accelerating business performance and driving revenue, but they often struggle to find one communications platform that meets all of their business needs,” said Vik Verma, CEO, 8x8. “We believe that Gartner’s recognition validates our commitment to helping companies optimise employee and customer interactions."
In 2018, 8x8 once again demonstrated its commitment to driving the future of communications with the launch of X Series. 8x8 X Series helps businesses transform their customer and employee experience with one system of engagement across voice, video, collaboration and contact centre and one system of intelligence on a single cloud platform. 8x8 X Series enables organisations to differentiate their customer experience in real time by connecting customers to the most relevant employee on any channel for quicker speed to answers, personalising customer interactions with context-rich insights, and optimising for smart customer outcomes based on business-critical signals derived from advanced employee-customer interaction analytics. Employees now can communicate faster and smarter to exceed the speed of customer expectations.
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 Gartner "Magic Quadrant for Unified Communications as a Service, Worldwide" by Daniel O'Connell, Megan Fernandez, Rafael Benitez, Bjarne Munch, Christopher Trueman, Mihai Nguyen, October 10, 2018.
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About 8x8, Inc.
8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience. With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com