CX Spotlight by Fifth Quadrant

Agilyx Deploys Promapp To Fuel Global Growth

Sydney, 14 March 2018 – Agilyx, a leading Australian-headquartered, change-ready technology services organisation, has announced that it is deploying Promapp’s cloud-based business process management software to support its international expansion.

Agilyx provides best-in-class consulting and implementation services to deliver transformative outcomes for customers.  The company sells, implements and maintains ERP software including HR and payroll in eight countries and has grown rapidly in the past two years, acquiring a company in the UK and opening offices in North America, Singapore and Malaysia.  

“Our teams deliver solutions to a high standard with a focus on ensuring great outcomes for our customers.  With a rapidly growing global business, which now includes more than 130 employees, we increasingly understood that we needed to deploy a business process management solution such as Promapp to ensure efficient sharing of information across a diverse and distributed workforce,” says Matthew Pritchard, Global Operations Manager, Agilyx.

“At the same time, we needed a single repository of knowledge for processes where our teams could easily access the latest, up to date way of doing things on a secure, always- available platform.”

Agilyx previously used a mix of Visio, Word, email communication and SharePoint to share and update processes, but these manual ways of conducting business were increasingly unable to scale as the organisation expanded, and weren’t supporting the Agilyx team to service clients effectively.

“Being a cloud-first company, we appreciate that data security, compliance and the management of ERP cloud deployment matter most to our customers. As a result, we needed a solution such as Promapp which would support consistent processes for our ISO 27001 Information Security Management Systems certification and ensure our customers can rely on our services to meet and exceed security standards for data management in a cloud environment,” says Pritchard.

Promapp’s Process Variant Management functionality will support the company’s global expansion with process standardisation. This will make it easy to own or eliminate process variations in different countries, and improve transparency, compliance and control.

“The Process Variant Management functionality is outstanding. If we have a global process, for example onboarding new staff, then we can follow all the usual global standards we have for induction, but vary the process for a particular country’s requirements which reduces risk and administrative overhead,” says Pritchard.

Another key feature of Promapp is its Risk and Compliance capability which provides a single, simple process and risk notification dashboard for the whole organisation.  This supports our various compliance programs and helps reduce the time Agilyx needs to spend on administering its risk and compliance program.

Promapp will greatly support the efficient management of our comprehensive information security management system. Gone are the days of swapping manual excel sheets and duplicating information held. This will allow us to spend less time on administration, and more time on productive tasks.

“When selecting Promapp, we were impressed with its user-friendly, graphical interface.  We know that when software is not intuitive, people simply won’t use it.  It will be a critical part of our day-to-day business operation while seamlessly meeting our very high standard for security, risk auditing and compliance to support both the business itself and our customers,” Pritchard concludes.

About Promapp

Established in 2002, Promapp ( works with hundreds of organisations worldwide to foster a thriving business improvement and process management culture.

Promapp’s cloud-based business process management (BPM) software makes it easy to create, navigate, share and change business processes, enabling continuous improvement, risk management, quality assurance and business continuity. Providing an intuitive online process repository, an integrated process mapping tool, and a process improvement toolset, Promapp’s proprietary software supports the development of smarter and safer ways to work, while encouraging sharing of information by operational teams rather than limiting it to process analysts and technical specialists.

Promapp’s wide range of public and private sector customers includes: Coca-Cola Amatil, Air New Zealand, WesTrac, Lumo Energy, Toyota, Ricoh, McDonald's, Audi Australia, Department of Justice, Victoria, Adelaide City Council, Central Coast Council and City of Booroondarra.  The company is headquartered in Auckland, New Zealand.

About Agilyx

Agilyx is a change-ready technology services company dedicated to delivering high quality Unit4 Business World implementations and services to Commercial, Public Sector and Not-for-Profit organisations. As one of the largest ERP software suppliers world-wide, Unit4 provides industry leading enterprise applications that empower people in service organisations. A Unit4 partner for over 16 years, Agilyx has delivered transformational solutions to some of the largest Unit4 customers globally.

Agilyx delivers an unrivalled business transformation experience through their service offerings:  Unit4 Implementation Services, Project Management, Training, ERP Health Checks, Solution Optimisation, Application Support and Cloud Services.
As a cloud-first company, Agilyx recently demonstrated their commitment to data security by achieving an ISO27001 accreditation with a zero non-conformance score—the highest rating achievable.

Agilyx operates from their Sydney headquarters along with operations in New Zealand, North America, Asia and the United Kingdom.
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FQ Editor

Written by FQ Editor

Press release from an outside source. Please consult the organisation directly for details about this release.

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