Fifth Quadrant CX Spotlight News

Smart WFM launches Service On Demand to help organisations manage workforce during pandemic and beyond

Boomi helps The Wine Collective deliver the perfect glass with every meal

Board International Launches Solution Marketplace

Nutanix FastTrack for VDI allows organisations to onboard thousands of remote employees in record time

Avaya extends free access to Spaces meeting and collaboration platform

Global Technology Sales and Marketing Agency Enables Sales Representatives to Work Safely and Effectively from Home on 8x8 Cloud Communications Solution

Starschema Brings Single Source of Truth for COVID-19 Incidence Data to Snowflake Data Exchange

InterSystems recognised for Second Year in a Row with 2020 Gartner Peer Insights Customers’ Choice for Operational Database Management Systems

Nozomi Networks Newsweek Vantage Survey Finds Executives Believe Employees are the Greatest Threat to Critical Infrastructure Security

New Security Report from WatchGuard Technologies Shows Explosion in Evasive Malware in Q4 2019

Royal Australian and New Zealand College of Obstetricians and Gynaecologists Rely on Nintex Promapp to Improve Processes and Better Manage Risk

8x8, ThousandEyes and Zscaler Announce Solutions To Empower Remote Working During The COVID-19 Pandemic

Avaya offers free access to Spaces collaboration app amid COVID-19 outbreak

Linktech Australia’s New Kloudily solution offers rapid cloud deployments, allowing businesses to operate from anywhere.

Talend Cloud Now Available in Microsoft Azure Marketplace

Data shows Melbourne outpacing rest of Aus on carshare as new vehicle sales continue to decline

Vertiv Appoints Tech Data as Distributor in Australia

The 2020 Workplace Innovation Index; is the C-Suite out of the loop?

Innovation nation: Australia’s rate of innovation has slipped but taking decisive action could reverse the trend and deliver improved economic outcomes

Nutanix Steps in to Support Asia Pacific’s Struggling Businesses as COVID-19 Impact Intensifies

Talend Accelerates Path to Revealing the Intelligence in Data

Tableau Delivers Community-Driven Features, Including Dynamic Parameters, Visualisation Animations and Administrative Tools

Macquarie Telecom delivers eleven consecutive halves of revenue and EBITDA growth

Research shows financial sector outpacing all other industries on hybrid cloud

Bond University enhances student experience with Macquarie Telecom

Hawke’s Bay Regional Council Protects New Zealand Lands and Waterways with Nintex

LogRhythm Recognized for its SIEM Platform’s Completeness of Vision and Ability to Execute

Macquarie Cloud Services launches Azure business with strategic Microsoft agreement

Cohesity Announces First ROBO Solution That Combines Backup and Recovery, File and Object Services, and Cloud Archival on Certified Servers From Key Alliance Partners

Avaya’s Google Cloud AI-powered contact centre platform lands in Australia

Nutanix Named One of the 2020 Fortune 100 Best Companies to Work For by Great Place to Work and Fortune

Snowflake Announces US$479 Million in Funding, Raising the Company’s Valuation to US $12.4B

New Checklists for Nintex Promapp Enhance how Cross-Functional Teams Communicate, Provide Feedback, and Manage Critical Business Processes

Jamf Announces Product Integration That Combines Powerful IT Workflows with Streamlined Mac Authentication and Identity Management

Nintex Opens 2020 Nintex Solution Innovation Awards Program for Nominations

Acquia Named Leader in Gartner’s 2020 Magic Quadrant for Digital Experience Platforms

MiTek and Nutanix build on cloud cooperation

8x8 Names Go-to-Market Execs to Fuel Next Stage of Growth

Boomi Retail 360 to unify the full retail experience

Nintex Named a Leader in the Aragon Research Tech Spectrum

Seismic Expands A/NZ Presence In Response To Market Momentum

Acquia to Acquire AgilOne to Deliver Powerful Customer Experiences

Nutanix and Red Education Partner to Alleviate Skills Shortage

Data Reveals Growing Trend of Grey-haired GoGetters

Talend Announces Availability of Talend Cloud in AWS Marketplace

Fifth Quadrant Talks CX, Breaches, and Ransomware with Rubrik in Latest Podcast

Data Readiness Index Reveals Leading Data Ready Firms in Asia Pacific Outperform Laggards by 90%

11 CX Experts Predict the Future

Cohesity DataPlatform and DataProtect Software Tested & Validated for AWS Outposts

Snowflake Expands Data Exchange Offering To Break Down Internal Data Barriers

GDPR Compliance Rate Remains Low According to New Talend Research

Nutanix Once Again (and Again) Named a Leader for Hyperconverged Infrastructure

8x8 VP of APAC Brendan Maree Talks Risk, Voice Quality and the Importance of a Unified Solution

Motorola Solutions Presents Advanced Communication and Software Solutions for Australia’s Critical Industries

Fenner Dunlop taps Rubrik for cloud expansion, productivity, cost savings

Improving EX Critical to Solving Looming ‘Productivity Crisis’, Says Ricoh

Personalise or perish: Report shows Australian customers want convenience and recognition

Future is hybrid as nearly three quarters of enterprises move apps back on premises

Harcourts International Invests in Nintex Deployment to Support Global Business and Franchisee Process Automation

Macquarie Government Names Western Sydney University Cyber-security Scholarship Recipient

Motorola Solutions’ Next Generation APX NEXT Smart Radio

Macquarie Telecom to deliver VMware SD-WAN by VeloCloud through Microsoft Azure Marketplace

One Data Breach Could Be 'Game Over' for Your Brand, Study Finds

Nutanix Opens Sydney Office on Strong ANZ Growth, Talks Subscription Model Growing Pains

3 Key Lessons From Australia's CX Leaders

HCL Technologies Launches a Dedicated Google Cloud Business Unit to Accelerate Enterprise Cloud Adoption

8x8, Poly and ScanSource Announce “Move to Cloud” Program

Talend Helps L'Oréal Turn Data into Cosmetic Innovation

Board Ranked a Leader in Four G2 Grids for BI & CPM

Marketlend becomes the first Australian fintech firm to launch its own blockchain digital currency

Macquarie named NSW Government telecoms supplier

Ping Identity Helps Mortgage Choice Deliver Enterprise-Grade Security to Franchisees Across Australia

According to Annual Survey, Consumers Hold Companies Responsible for Data Protection

Alexa, what’s the rate on my home loan? Big tech's CX-driven move into financial services

Research Report Recognises ‘Leaner and Nimbler’ Vertiv

CX Toolkit: The Difference Between Personas and Empathy Mapping and How to Combine Them

ERM Power backs up digital overhaul with Rubrik

Boomi and Fujitsu Ally to Provide Integrated Data, Applications and Devices

Organisations Facing Frustration And Disappointment with Knowledge Management Solution Deployments: Study

Talend Cloud Now Available on Microsoft Azure

NSW customers highly satisfied with Council interactions

Cohesity Achieves 100 Percent Increase in Software Revenues in FY 2019

Australian Company Productivity Held Back As Employees Are Not Able To Access Information, Research Report Finds

Nutanix Announces New IT Automation for Private Clouds

Hewlett Packard Enterprise and Nutanix Announce General Availability of GreenLake and ProLiant DX Solutions

Vertiv Ranked as a Global Leader in $720m Market for Remote IT Management Devices

HCL Digital Experience 9.5 To Provide More Power And Simplicity For Digital Experiences

ANATAS and C-Net Collaborate to Extend Solution and Market Reach for SafetySuite

Boomi’s Latest Innovation Focused on Empowering Companies with Data

Security the Top Obstacle to Cloud Adoption and Innovation, Experts Say

Aussie companies dominate global Boomi World Awards

Talend Automates Snowflake Cloud Data Warehouse Migrations to Achieve Faster Time to Value

Boomi Unveils Boomiverse, Conversational AI and Top Partners at Annual Conference

Smart WFM Launches Apitome Software Suite to Optimise Workforces

Nutanix Appoints New VP of Marketing for Asia Pacific and Japan

Avaya Expands Contact Centre Innovation With Tools To Improve CX

Macquarie Government launches SOC-as-a-service to enhance Australian sovereign cyber security capabilities

Segment Privacy Portal Helps Businesses Proactively Manage Protect Customers' Privacy

Functions Allows Companies to Build Custom Data Integrations in Minutes

Cenitex Deploys Zscaler to Deliver Secure Services for More Than 36,000 Users in 450 Locations

Barnardos Australia Places Critical Processes in Safe Hands with Nintex Promapp Deployment

Rubrik and NetApp Bring Policy-Based Data Management to Cloud-Scale Architectures

Nutanix and HPE accelerate Partnership

Global Study Reveals Top 5 Ethical Principles in Existing AI Guidelines

Tableau Expands Data Management Capabilities with Tableau Catalog Introduces Server Management

Newest Tableau Release Expands AI-Powered Analytics with Explain Data

8x8 Powers One-Click Video Collaboration with Launch of 8x8 Video Meetings

Nintex Introduces Instant Creation of Automated Workflows

Acquia Named to the 2019 Forbes Cloud 100 for Fourth Consecutive Year

Cohesity Cited as a Leader Based on Its Scores in Current Offering and Strategy

The Omni-channel: What it is and why it matters

Talos To Support How Organisations Administer Processes and Workflows

Inside the Feedback Economy with Usabilla’s Robin Meijer

Acquia Acquires Cohesion to Accelerate the Creation of Digital Experiences

HCL Technologies Receives MuleSoft’s APAC Growth and Emerging Partner of the Year Award 2019

6 Technologies Changing Aged Care In Australia

Multi-Cloud Data Control Company Rubrik Appoints New VP of APAC and Japan

42pc of Australian enterprises lack understanding and skills for Artificial Intelligence

Nutanix and Fujitsu Achieve Cert to Run SAP HANA on HCI solution

WISE Employment Selects Nintex Promapp for Process Management Role

Dell Boomi Names Ajit Melarkode Its New MD For APAC And Japan

Will Regulation Kill Personalisation?

Motorola Solutions appoints new business leader for Australia and New Zealand

Nintex Announces New Electronic Forms Capabilities within the Nintex Process Platform

Rubrik Enters Three Growing Data Technology Markets with Andes 5.1 Release

Board Receives Dresner Advisory Services’s 2019 Industry Excellence Awards

8x8 Positioned as a Leader for the Eighth Consecutive Year

Talend Recognised as a Leader in 2019 Gartner Magic Quadrant for Data Integration Tools

Creating New Customer Experiences With Dell Boomi CEO Chris McNabb

Evaluating customer experience in the digital business era

New Channel Partner Joins Growing 8x8 Partner Base Across Australia and New Zealand

ManageEngine Fortifies IT Analytics Solution with AI Assistant

Nintex: Australian Organisations Achieving New Heights Through Innovative Business Solutions

The University of Sydney Enhances Data Insights Capability Through Real-Time Analytics using Talend Cloud

Vertiv Appoints Cuthbert Stewart for Electrical and Industrial Markets

8x8 Boosts CX with Opening of A/NZ Support Centre in Sydney

Customer service has given way to customer experience

Apocalypse Postponed: Why Companies Must Retain the Human Element

8x8 Acquires Wavecell, Entering Global CPaaS Market

IBM iX Named an Acquia Global Select Partner

The BluePrint to AI Success with Verint's Jason du Preez

Most Enterprises Don't Trust Their Data, According to New Talend Survey

Lonely Planet Partners with Acquia to Develop the Most Consumer-Centric Platform in Travel

Nintex and Adobe Extend e-Signatures to Microsoft SharePoint Customers

Vertiv Data Centre Survey Sees Edge Sites Tripling by 2025

Human or Robot? New Fifth Quadrant Study Identifies Key “Moments of Truth” in the Retail Journey

Ambit Accelerates Expansion in Australia With Sydney Office Launch

Former Microsoft Leader Appointed New Chair of The Canberra Innovation Network

CSO Insights and Miller Heiman Group Releases 2019 World-Class Sales Practices Study: “All that Glitters is Not Gold”

Dell Boomi helps Ascendas-Singbridge become Smart Real Estate Developer

The Boring Art of Backups

Victoria Police complete rollout of Motorola Solutions managed service

HCL Technologies selected by Cricket Australia as Digital Technology Partner

Acquia Unveils Faster, Easier Personalisation for Marketers

Motorola Solutions to showcase the latest in mission-critical innovation at CCW 2019

No S*** Sherlock - The Evolution of the Phone Channel

Is It Time You Added a WOW Factor To Your Company’s Customer Experience?

ISG Names HCL Technologies a Leader in Digital Transformation Services

Remote Engines for Talend Cloud Now Available in the Microsoft Azure Marketplace

Game Changing social enterprise making a difference with CX technology

Snowflake and Google Cloud Announce Strategic Partnership

When it comes to chatbots, don’t bamboozle your customers

Nintex Study Reveals Career and Workplace Expectations of Generation Z in Australia

Avaya Taps Google Cloud To Enable Flexible, Scalable Comms

Avaya’s Chief Technology Strategist Chris McGugan Talks 3 Key Priorities, Teases Next-Gen Platform

Acquia Lightning Speeds Drupal Development With New Capabilities

Acquia Delivers Open Source Framework for Contextual Commerce

Talend Partners with Analytics8 and Snowflake to Deliver a Data Foundation Framework

Vertiv Partners with SRA in Australian Government IoT Push

Nutanix Expands Multicloud Solution Portfolio

Nutanix Hyperconverges Secondary Storage with Nutanix Mine

Scoot propels customer experiences with Dell Boomi-fuelled data analytics

Anaplan positioned as a Leader in 2019 Gartner Magic Quadrant for Sales and Operations

Adelaide Fundraiser Upgrades Contact Centre, Moves To The Cloud And Buys Australian

Talend Announces Support for Delta Lake Open Source Project

Vertiv and 451 Research Release New Report on 5G Preparedness and Technical Enablers

Snowflake Announces General Availability On Microsoft Azure In ANZ

Ooyala To Transcode Moving Image Assets For British Film Institute

Talend Leads Innovation for OpenAPI Visual Design Support

Experience Avaya APAC - Here's what happened.

Motorola Solutions joins local partners to deliver advanced communications network in New Zealand

ManageEngine Launches Conversational Virtual Support Agent for its ITSM Solution

Nutanix helps Australian Construction Leader use cloud technology to drive innovation

Avaya partners with Standard Chartered to deliver Multi-Year CX Transformation

Avaya Announces Graduates From Its 2019 Academy Class

Nutanix Makes Kubernetes On-prem Solution Available

Talend Modernises Data Pipelines for Hybrid and Multi-Cloud Environments

Wisenet seeks slice of multi-billion dollar public education sector IT spend

Key Insights from Fifth Quadrant’s Contact Centre Cloud Migration Webinar with Cyara

UI is still missing the user

Talend Cloud Remote Engines Now Available on AWS Marketplace

Revolutionary Australian Clean Energy Startup Wins Global Award

Cohesity Unveils Backup Service for Google Cloud

Nutanix and HPE sign agreement to deliver ‘hybrid cloud as a service’

Data-Driven Marketing Key for CX in 2019, New Global Survey Finds

Jamf Announces Day-Zero Support for All Apple Spring Releases

Vita Group Goes Live With Cohesity in a Strategy to Simplify Backup

GrowthOps, Genero and VMLY&R Take Home Acquia Partner Awards

Report Reveals Financial Services Industry in Australia Embracing Hybrid Cloud

Vertiv Announces Dynamic Online Mode and New, Smaller Modules of High Power Density UPS Family

Talend Named a Leader in Gartner Magic Quadrant for Data Quality Tools

QPC’s Genesys PureCloud chosen to help Mitsubishi Motors Australia build better customer relationships

Friction the Main CX Challenge in Fraud Prevention, Report Finds

Snowflake and Aston Martin Red Bull Racing Partner to Deliver the Most Data-Driven Formula One™ Season To Date

Jamf Integrates with Google Cloud Identity to Secure and Streamline the Login Experience for End Users

Snowflake Joins with Adobe to Transform Customer Experiences

8x8 Launches X Series In Australia And New Zealand

Should Australia Follow the US in Regulating Chatbots?

Boomi Airs On-Boarding Dirty Laundry During World Tour

Tableau Picks Up Woolworths Group Account

Avaya Deepens Integration With Google Cloud To Provide Powerful AI Enhancing Customer Experience

Smart Cities Should Provide Better Experiences, Not Just Efficiencies: Avaya's Peter Chidiac

Acquia Achieves AWS Digital Customer Experience Competency Status for Content Management

Nintex Named a Leader in Digital Process Automation for Wide Deployments by Independent Research Firm

Cohesity to Join Cisco’s SolutionsPlus Program, Offering Enterprises a Complete Primary and Secondary Data Solution From a Single Source

Vertafore transcends customer support industry benchmarks with Vonage’s NewVoiceMedia contact centre solution

8x8 Adds Advanced Contact Centre Capabilities with Google Cloud Contact Center AI Integration

Motorola Solutions Named Employer of Choice by Australia’s Workplace Gender Equality Agency

Local Councils Should Focus on Building User-Friendly Websites - Fifth Quadrant Report

8x8 Bolsters ANZ Channel Momentum With Four New Hires

Talend Hires Helen Larcos as Company’s First ANZ Channel and Alliances Manager

Nutanix Reports Second Quarter Fiscal 2019 Financial Results

More Than 90 Per Cent of Operators Fear Increasing Energy Costs for 5G and Edge

Macquarie Telecom delivers nine consecutive halves of revenue and profit growth

Switching on the high beam – high tech predictions for the Australian retail sector in 2019

Enterprise software: why it pays to make it all about the user

QPC Wins Trio of New Deployment Contracts at Sportsbet, VicSuper and Guild Group

New Talend Research Identifies Cloud Data Warehouse Trends and Best Practices for 2019

Ooyala Streamlines Content Distribution for HBO Asia

Dell Boomi powers HESTA data unification to maximise member benefits

ORIX Steers Data from 34,500 Vehicles into Unified Data Hub with Boomi Integration

Aussie AI Smashes Google DeepMind in Classic Atari Game

Soapbox.ai Launches New Smart Service Management Platform

Nearly Half Of Australian Executives Not Confident In Identifying Financial Data Inaccuracies

Cubic Consulting Appoints David Dekker as Chief Executive Officer

“Unless you’re starting now, you’re already way behind”: Avaya’s Peter Chidiac on AI

CX experts weigh in with their predictions for 2019

Highly Experienced Executive to Support Talend Success across the Region

Asia Pacific Digital Leaders to Gather at Acquia Engage in Melbourne

Tableau 2019.1 makes analytics even more accessible with Natural Language Processing

Report reveals healthcare industry rapidly adopting hybrid cloud

Talend Cloud Enables Online Betting Platform PointsBet

Sunshine Coast among Top 7 Intelligent Communities in the world

NRL Touts Ability to Get Closer to Fans via Ooyala-Powered Streaming Platform

Talend Introduces Fast, Frictionless Data Loading for Microsoft Azure

Ping Intelligent Identity Platform Enhanced with Improved Customer Experience and IT Automation

Taylors Wines Tastes Data-Driven Financial Success with BOARD

The State of AI in 2019: Top 5 Trends to Watch Out for

Ooyala Teams With Dpp To Advance Metadata Applications In News Production

QPC Appointed Genesys Gold Partner

Inside the Australian Contact Centre Industry with Auscontact’s Fiona Keough

Turning Aussie bargain hunters back into loyal customers

Ricoh Releases Findings From New Australian Innovation Report

Ping Identity Named Market Leader in Latest KuppingerCole Report

FTS Group Appoints Stephen Kowal as Chief Executive Officer

Australian Government Agencies Switch Enterprise Software Support toRimini Street

Snowflake Named a Leader in Gartner Magic Quadrant for Data Management Solutions for Analytics

Nutanix Reaffirms Asia Commitment with New Regional Office in Singapore

Nintex Announces Nintex Sign Powered by Adobe Sign

Rimini Street Upgrades Auckland University with Payday Filing Solution for Oracle Platform

8x8 Appoints Senior Manager for Channel and Alliances ANZ

Vertiv Brings Pest Control Role to Regional Queensland Airport

Avaya Introduces Private Cloud delivery of its New Avaya OneCloud UC and CC solutions

Australian Organisations Need to Focus More on Improving Employee Experience

Anaplan named a Leader in Gartner Magic Quadrant for Sales Performance Management

Avaya A.I.Connect Ecosystem Expands with New Partners and Offers

Nutanix Experts Announce Their ANZ Tech Predictions For 2019

New Australian start-up brings community element to sharing economy

Look Who’s Back: Macquarie Government Appoints Dayle Wilson as Product and Ops Head

Boomi Aligns Amcor’s Australian Supply Chain Data

New Report Shows Retailers Bullish on Hybrid Cloud

The lessons we’ve learnt about becoming a customer first company

Every Company Should be Looking at AI: LogMeIn’s Ryan Lester

What the Year Ahead Holds for Enterprise Security Professionals

Are You a Smart Lifer? 5 Takeaways on the Evolution of the Consumer from CES 2019

Australia Must Step Up AI Adoption or Face Being Left Behind, Expert Says

LivePerson launches Maven™, a breakthrough conversational AI

New Research Shows Tech Skills Shortages Are Holding Back Australian Businesses

Aged Care In Australia

Flamingo Ai Launches World’s First Out-of-the-Box Cognitive Virtual Assistant For Auto Insurance

Vertiv Drives Telco Innovation with Asia Key Appointment

Conversational intelligence for a new era: Jade and Ambit announce new partnership

US CX Expert on Five Steps to Improving Trustability

LogRhythm recognised as a leader for seventh consecutive year

Venafi and DigiCert Partnership Delivers New Solution for Large-Scale Enterprise PKI

HCL Technologies to Acquire Select IBM Software Products for US $1.8B

Vertiv Identifies Top Five 2019 Data Centre Trends: Edge Will Drive Change

South Australia Minister Inaugurates HCL’s Delivery Centre in Adelaide

I Can't Remember the Title but the Cover is Blue - Review

AI Startup, Soapbox.ai Raises $550,000 to Propel Product Development and Forge International Growth

Nutanix sees eLearning Soar in Australian Schools

Customers Using Cohesity and AWS Tripled in Second Half of Cohesity’s Fiscal Year

RAAFA prepares for digital aged care future with Macquarie Telecom

Are you giving a FCX? Brands must embrace female customer experience, expert says

Site24x7 Introduces AI-driven Microsoft Azure Monitoring and Teams Chatbot Integration

Data Privacy Regulations, Social Media, Cloud and IaaS to Impact Cybersecurity in 2019: Bitglass

Competitive And Relevant - The Business Of Education In Australia

Cohesity Again Earns the Highest Marks From Users for Its Simple, Web-Scale Platform for Secondary Data and Applications

QPC Assists Gympie Regional Council to Upgrade Customer Contact Centre Software

Talend and Databricks Deliver Easy and Scalable Data Engineering Solution

Venafi Survey: Majority of Security Pros Say Government Officials Should Complete Basic Cyber Security Training

43 Percent of Firms Do Not Know if Devices Accessing Corporate Data Have Downloaded Malware

Acquia Named a Leader in Web Content Management Systems by Independent Research Firm

New Global IT Research Report Shows Public Cloud Only is not a Panacea

Design, people and technology must come together for sustainable, innovative health and aged care: Panel

Certus3 Launches New Australian-Developed AI-Enabled Assurance Solutions To Support Digital Business Transformation Success

Ooyala Joins SRT Alliance

Cohesity Research Underscores Critical Challenge Facing Enterprises in a Data-Driven Economy

CX Is Still Number One In 2018 - But Many Lack A Clear Strategy

5 Tips For Call Centres To Ensure Millennials Have A Good Call-In Experience

Soapbox.ai Supercharges AI Service Management Platform with Chief Product Officer Appointment

Snowflake Announces Data Sharing Rebate Program

Almost one in three businesses see Australia as a prime target for cyber- attacks

Nutanix Extends Beam to the Enterprise Private Cloud

Suncorp NZ Uses Technology to Strengthen Flexible Working Environment

Everything Cloud with Nutanix’s Justin Hurst and Carlo Nizeti

Ooyala: Mobile Video Consumption Surges Again in Q2

Evans & Partners Selects BOARD to Digitally Transform Their Performance Management

Australian Businesses That Don’t Embrace Self-service Data Analytics Will Struggle To Survive: Experts

Secure, Cloud-based Systems and Collaborative Technologies Are Key To Better Outcomes for Schools and Students: Experts

Retailers Transforming Distribution, Expanding Online and Turning to the Cloud as They Revolutionise Customer Experience

Ooyala and Google Cloud Collaborate to Revolutionise the Content Supply Chain for Media Owners

8x8 Acquires Jitsi Video Communications Technology From Atlassian

How One Startup is Using AI To Improve Insurance CX

VoiceFoundry & Amazon partner with Vision Australia to enhance CX for vision impaired staff

8x8 Positioned as a Challenger in 2018 Gartner Magic Quadrant for Contact Centre as a Service, North America

Beyond Bank Checks In With QPC for Genesys PureCloud Customer Experience Deployment

Jamf Launches Setup and Reset Apps to Power Shared-Use Devices for Any Workflow

Vertiv Makes Three Appointments to Support Cloud and Smart Cities Expansion in Australia

iPaaS Integration and CX with Dell Boomi's Michael Evans

Visualising the Future of Your Business With Connected Business Intelligence

Groupe SEB Chooses BOARD For Smarter Finance Reporting

New Centre Sets Out To Make Sense of Data

First Global “State of Connected Planning Survey” Identifies Key Trends in Faster, Better Decision Making

Talend Fall ’18 Enables Enterprises to Deliver Insight-Ready Data at Scale

8x8 Recognised as a Leader for the Seventh Consecutive Year

Nimble Checks In With QPC for Genesys PureCloud Customer Experience Deployment

7 Ways Airlines Worldwide Are Lifting Their CX Game

How gamifying the call centre could lower employee churn and improve service delivery

Avaya to Demonstrate AI and Biometrics Enabled Communications Solutions for Enhanced Customer & Employee Experiences

EnhanceTV Can Now Simplify Complex Content Processes, Automate Repetitive Tasks And Drive Subscriptions With Ease

Talend Adds New Asia Pacific Cloud Data Infrastructure to Meet Increasing Regional Demand for Talend Cloud

Avaya to Demonstrate World’s First Social Platform for Chatbots at GITEX 2018

Motorola Solutions enhances communications at Christchurch Airport amid New Zealand tourism boom

Thomas Duryea Logicalis Acquires Melbourne-based CNI, One of Australia’s Leading Microsoft Azure Partners

HCL to transform IT for the Australian Energy major TransGrid

Wesley Mission Prepares for ISM Compliance with Content Security

Cohesity Announces New Integration With Microsoft Office 365 and Support for Microsoft Azure Data Box

Australian SMEs are becoming more efficient but some are struggling to harness technology to aid their progress

Veritec Awarded Contract to Operate Microsoft’s Modernisation Factory for Australian Federal Government Departments

Telephony solution designed and delivered as a managed service by Sydney-headquartered Arrow Voice & Data

ODMedia Signs up for Ooyala Flex Media Platform to Streamline Operations

The Majority of Businesses are Failing to Comply with GDPR, According to New Talend Research

Macquarie Telecom CEO Urges Industry to Improve CX

Talend Speeds Apache Spark and Machine Learning Implementations without Coding

8x8 Appoints Tradewinds Brokerage As Master Agent for Australia

Talend Appoints Adam Meister as Chief Financial Officer

Ninety-six percent of IT security professionals believe machine identities are central to company security and viability

Analytics, AI, Machine Learning and the Future of the Contact Centre with Avaya's Peter Chidiac

The Rising Importance of Hyperpersonalisation in Retail CX

Aussie and NZ School Girls Wow Silicon Valley Execs #techgirls #STEM #siliconvalley

Snowflake Appoints Thomas Tuchscherer as Chief Financial Officer

Australian Government and Enterprises Set for Advanced Customer Experience through Avaya and Unisys

Thomas Duryea Logicalis Launches Project Management as a Service

The Present and Future of the Contact Centre with Avaya’s Peter Chidiac

Organisations Can Now Give Employees Access to Analytics in the Cloud without Need for Source System Migration

ManageEngine Adds Skype for Business Server Reporting to Exchange Reporter Plus

Cohesity Increases Revenues 300 Percent in FY 2018 and Announces Massive Customer Growth

Vertiv Signs Two New Australian Partners in Smart Cities Push

Australia’s Complex and CX-focused Utilities Sector Faces Heightened Cybersecurity Risks

Vertiv Launches Space Saving and Cost Effective Uninterruptible Power Supply for Critical Loads

Talend Launches Talend Cloud Summer 2018

Tableau Enables Developers to Extend Functionality with New Extensions API

Nintex Acquires Process Management Leader Promapp

3 Key Areas In Which CX Leaders Leave Laggards Behind

EPA Victoria leverages Dell Boomi for IoT-driven environmental sustainability

Avaya Wins Gold for Business Intelligence and Analytics in the 13th Annual 2018 IT World Awards®

Genesys announces new integration with Google Cloud Contact Center AI

Talend Named a Leader in 2018 Gartner Magic Quadrant for Data Integration Tools

DentureTech Deploys Process Management With Promapp

Cybersecurity a Growing Problem for Australian Utility and Energy Companies: Experts

CX Key As Royal Commission Creates Opportunity For Alternative Banks To Rise

Snowflake Announces Availability on Microsoft Azure

Retail CX: What do Millennials want?

84 Percent of Australian Consumers Believe Organisations Provide a Disconnected Experience

Retail CX: Differentiate And Don't Ignore The Basics

Macquarie Telecom Signs Milestone Agreement with NBN Co

Ooyala Powers Content Management, Syndication and Delivery for Turner Asia Pacific

Time’s Up For Manual, Spreadsheet-based Budgeting, Planning and Forecasting

Vertiv helps QUT students develop smart solar solution to charge mobile devices

Video Consumption On Mobile Devices Stabilises In Q1 2018

Finance Execs will Switch Jobs to Lead an Innovative Project: Survey

5 Ways Australia's Biggest Banks Can Regain Consumer Trust

Analytics is critical, but data is being left out

5 Ways Governments are Improving Public Sector CX

Promapp Launches New Onboarding and Training Software

ManageEngine Delivers End-to-End Hybrid IT Operations Management

Swinburne University of Technology Uses Nutanix to Automate IT and Improve Student Productivity

New Talend and Snowflake Features Enable Faster Cloud Analytics Migrations

Better Storytelling Through Data

Avaya Named a Leader by Gartner in 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide

Attention Media Companies: It’s All About Personalisation and Mobility, Per Ooyala Report

Banks Caught Between a Rock and a Digital Place in Their Transformation Journeys, Finds Genpact Research

Nutanix Reports Third Quarter Fiscal 2018 Financial Results

Tableau Partners with Swinburne University of Technology to Narrow Australia’s Gap in Data Skills

Government is in the Cloud: New Research Shows Government ICT Revolution Underway

VoiceFoundry Expands Global Deployment of Amazon Connect Services

Are AR and CX delivering on the hype?

Ping Identity Issues Best Practices in Recognition of Australia’s National Privacy Awareness Week

Nutanix Flow Delivers Software-Defined Networking to Secure Applications with a Single Click

Nutanix Introduces Database Services with Era

Nutanix Beam Gives Enterprises Control of the Cloud

Ping Identity Names Versent “Partner of the Year” in Asia Pacific

Talend Unveils Industry’s First Cloud-Native, Apache Beam-Powered Streaming Data Application

Oracle helps Heineken Urban Polo Bring The Sport of Kings Closer To The Customer

Macquarie SD-WAN produces results for Galati’s Spudshed

Emergency services and app developers unite for Motorola Solutions 2018 hackathon

Welcome to the Jungle: Experiential Retail in the Age of Amazon

New book tackles why Australian businesses are getting workforce management wrong

Are Australian contact centres keeping pace with innovation?

University of Adelaide goes digital to ease students’ pain around the application process

Why It’s Still Day 1 for Amazon in Australia

Aussie EduTech Start-up Launches App To Link Students With Academic Tutors

Asia-Pacific Enterprises Lead the way in Digital Disruption: Avaya/IDC Research

Game on for Promapp at New Zealand Racing Board

8x8 and CSG Announce 100th Customer Milestone in Australia and New Zealand

Aera Technology Appoints Rajeev Mitroo as Asia Pacific Managing Director

Australian Logistics Company Connects Cloud-First Strategy, Data Lake with Dell Boomi

Vertiv Defines Four Primary Edge Archetypes And Their Technology Requirements

Talend Updates Data Fabric to Unlock Analytics Potential of SAP Data

Avaya Customer Happiness Index and Behavior Pattern Analytics Is Named a 2018 Gold Edison Award Winner

Nutanix Sees 74 Per Cent AHV Hypervisor Adoption By U.S. Federal Government Customers in 2017

Ooyala and MPP Global Team up to Increase Worldwide Video Revenue for Clients

How blockchain can deliver greater CX beyond crypto

Should we be making chatbots that will pass the Turing Test?

Jadu partners with QLD Local Government to help improve the citizen experience

Ooyala and Avid Collaborate in Media Asset Management Solution

Radu Chiperi Joins Switch I.T. To Spearhead New Business Development

The Need For Cloud & Data Warehousing In A Big Data World

Ooyala Simplifies Video Operations With New Ooyala Flex Media Platform

Australian Law Firm Builds Data Analytics and Hybrid Cloud Strategy on Nutanix Enterprise Cloud OS

Former Dimension Data CEO tips $1 million into emerging social networking platform

AllightSykes Switches on to Promapp for Global Process Transformation

Australian Financial Advisory Firm Expands Machine Learning Capabilities with Vertiv

Australian aged care provider improves quality of care with Macquarie SD-WAN

The Difference Between UX And CX And Why It Matters

Vertiv helps NEXTDC achieve Tier IV Data Centre Certification

Ooyala Finds More People Are Clicking "PLAY" Globally

Vertiv Helps Construct Disaster-resilient, Eco-friendly Data Centre for Redland City Council

Nutanix Announces Definitive Agreement to Acquire Netsil

Avaya Completes Acquisition of Spoken Communications

Agilyx Deploys Promapp To Fuel Global Growth

TeleApps Launches One Stop Shop IT&T and Managed Services Offering for SMEs

8x8 Announces Launch of X Series Platform to Transform Enterprise Communications

Enterprise Security Company Illumio Expands Into APAC With New Regional Office In Sydney

2018: The Year of the Chatbot? The Rise of Conversation as a Platform

Avaya Targets Australia’s Midmarket with Cloud UC and CC Launch

Finance execs slow to adopt new technologies, despite acknowledging potential benefits: survey

The Lead Generation Company Checks in With Promapp

Snowflake Computing Accelerates APJ Expansion with Sydney and Melbourne Office Launch and Two Senior Executive Appointments

Macquarie Telecom to provide SD-WAN services to 500 G8 Education centres across Australia

Six ways an SMB can benefit from cloud-based communications

Customer service staff need to be problem solving not apologising

Failure to Complete Digital Transformation Initiatives Will Negatively Impact Revenue

Additions to Executive Team Reinforce Vertiv Growth Agenda

2018 Contact Centre Report Reveals Majority Of Industry Is Striving To Improve CX

Improving customer service through a better understanding of context

Shimano Streamlines Warranty Claims Processing With Ricoh

Thrive Alliance Deploys Promapp's Cloud-Based BPM

Latest Contact Centre Report From Fifth Quadrant

Dell Boomi provides solutions to Australia's lagging cloud integration

Talend Appoints Global IT Industry Veteran Eric Johnson as Chief Information Officer

Nutanix Named a Leader in 2018 Inaugural Gartner Magic Quadrant

EML Payments Acquires Presend Prepaid Solutions

Ooyala predicts VR's big break at this month's Winter Olympics

Axway Amplifies ANZ Presence with Key Account Director Appointment

8x8 Kicks Off 2018 With Focus On Expanding Partner Ecosystem in ANZ

Avaya Acquires Spoken Communications, a Leading Contact Center as a Service Provider

Talend Helps the ICIJ Expose Hidden Wealth in the Paradise Papers

‘Cloud Masters’ Accelerate Ability to Outperform Peers, New Study Finds

Promapp Gets into Gear at GoShift to Support Delivery of Quality Management System

Knosys Announces $6 Million Contract With Singtel Optus

Cloud computing company Nutanix shares its predictions for 2018

5 CX Trends Australian Companies Should Watch in 2018

Australian Recruiting hires Macquarie Telecom SD-WAN to support cloud move

Proliferation of Blockchain Identities and Death of Knowledge-Based Authentication

It’s time to get ready for augmented reality

Consumer Frustration With OTT Experience Will Drive Important 2018 Changes

Allied Medical Prescribes Promapp to Deploy Process in the Cloud

Cash is (almost) dead. Long live mobile payments.

Accenture Reimagines Its Code of Business Ethics Through Intelligent Technology

Avaya Emerges From Chapter 11

Consulting Firm Implements Talend’s Ongoing Learning and Certification Program

Library training services provider to deploy Brightspace to align learning with digital

Six Tech Trends to Watch in 2018 from ManageEngine

P&N Bank Invests in Integrated Data-Driven Services with Dell Boomi

Talend Releases New Advanced Cloud and Big Data Training for Developers

Ooyala: More Than 60% of Video Plays Will be on Mobile by Mid-2018

7 Key Security Predictions for 2018 from WatchGuard Technologies

LogRhythm once again recognised for completeness of vision and ability to execute

MuleSoft Selected to Join the Australian Federal Government Digital Transformation Agency Cloud Services Panel

Talend Unveils New Metadata Management Solution for Governed Data Lakes

LogRhythm Reveals Eight Security Predictions for 2018

Ping Identity Launches New Cloud Deployment Offerings to Fast Track Migration to Modern IAM

How will Amazon's arrival affect Australian businesses?

Experiments in robotics could help Amazon beat Australia's slow delivery problem

Avaya Announces Court Approval of Restructuring Plan

7 Cybersecurity Trends to Watch in 2018

Indra Reveals 13 IT Predictions For the Australian Power Utility Market in 2018

QPC To Speed Cloud-Based Platform Deployments for Exceptional Customer Experiences

Coda Group Drives Efficiency Gains with Promapp

Malwarebytes 7 Security Predictions for 2018

Axway Empowers Organisations to Meet Evolving Customer Expectations

New Ooyala Live Enhancements Bring Broadcast Reliability Closer to the OTT World

Why Blockchain Technology Will Transform Customer Experience

Release: Ping Identity Releases Enhanced Capabilities in Countdown to PSD2 and Open Banking

Talend Acquires Restlet, - Leader in Cloud-Based API Design & Testing

Christchurch’s First Open Data API Drives Digital Innovation in City Planning, Home Buying

New Study Finds Finance Professionals Assuming Bigger Role In Boardroom

ManageEngine Desktop Central Now Integrates with Zendesk

8x8 Appoints Brendan Maree as Vice President of Asia Pacific Region

Crypto-Mining Gold Rush A Top Priority for Cybercriminals in 2018

Tropical Cyclone Debbie Hastens Process Revamp At Whitsunday Regional Council

Nutanix Unveils New Developer-Centric Services to Simplify IT in the Multi-Cloud Era

ManageEngine Brings Enterprise Service Management to its Cloud-Based Service Desk Software

Australian Charity Deploys Boomi for Cloud Transition and Business Expansion

9 Tips For Improving First Call Resolution

AI to Revolutionise The Finance Department and Change The Role of Australian Accountants: Research

Exceptional Big Data & Cloud Customers Honoured in 2017 Talend Data Masters Awards

Boat Racing in the Cloud - HCL Technologies Powers Volvo Ocean Race 2017-18

My voice is my passport, verify me - Future of Authentication

How the financial services industry can remain competitive in the digital world

Talend Boosts Business Agility Using the Cloud, Accelerating Time-to-Insight 3x

2017 Auscontact National Award Winners Announced

Tic:Toc Selects MuleSoft to Power Instant Online Home Loan Service

After 22 Strong Quarters, Mobile Video Goes Flat, New Ooyala Q2 2017 Video Index Reveals

Promapp unveils ‘consumer-style’ star rating system to stimulate process improvement culture

AI takes customer service automation to the next level

The iPhone X and facial recognition - implications for CX and privacy

More Than One in Three Australian Businesses Unsure if They Need to Comply with GDPR

3 Technologies Reshaping Customer Experience in Australian Banking

Movember Foundation Escapes the Spreadsheet Shackles with BOARD

ASICS Global Digital Sprints Ahead With MuleSoft

City of Darebin Deploys Promapp to Propel Customer Service Excellence

Online Forum Creates a One-stop Shop for Product Downloads, Knowhow, Inspiration and Support

Avaya Australia and New Zealand Continues Expansion with Key Appointments

Defining ‘Customer Experience’ in the Digital World

20 years since Judgment Day: How close are we to Skynet taking over?

Beyond Omni-channel: A more effective way to increase customer engagement

#Illawarra Yes – First Participants Graduate from Employment Pilot

Dropsuite Announces New Integration With ConnectWise Manage™

ManageEngine Releases Future Readiness Survey Results

New Zealand’s Promapp Recognised as Hot Vendor in Business Process Management

Even Cybercriminals Know the Importance of Great CX

Compassion Australia On Course for 2020 Vision with Promapp

Australian Customers Prefer Digital-First Approach to Banking Services

5 Cloud Takeaways That Are Changing The World Of ITSM

Australia's 5G Network and its Impact on Customer Experience

MapR and Talend Collaborate to Deliver Governed GDPR Data Lake Solution

New Research: Ransomware Attacks Caused Collapse of 22% of Infected Australian SMEs

Cultural Change Vital for the Success of Digital Transformation

ZoneTV & Ooyala Join Forces With Microsoft To Bring Artificial Intelligence To TV Channels

Fraser Coast Regional Council Deploys Promapp

Boral Constructs Strong Digital IT Foundation With MuleSoft

Gambling with your customers’ security: challenges facing today’s SMBs

Australian businesses 'worryingly underprepared' for rising ransomware threat: experts

Talend Accelerates Big Data Pipeline Development for Microsoft Azure

Customer Experience Is Crap...

Australian Boardrooms Lack Clear View of Business Performance

The Next Big Thing In Smartphones May Be The Industry's Least Talked About

TaaS: What it Means for Oil & the Australian Consumer

Promapp Checks In At Credit Union South

Avaya Advances the Digital Transformation Imperative with New Customer Engagement Cloud Solutions

Village Roadshow Limited Deploys MuleSoft to Enhance Entertainment Experiences

A mile in your customer's shoes

Growing Apple device usage poses challenges for IT managers

8 Rules for Data Driven Marketing

Ads that won't die: Solving the problem of retargeting gone wild

Small Contact Centre Improvements Deliver BIG Business Benefits

Promapp’s New Lean Tagging Solution Conquers The War on Waste to Deliver Lean Business Improvement

Long-Form Video Is Now the Most Popular Content

QPC Expands Presence with Melbourne-based Senior Consultant Appointment

Talend Unveils Multi-Cloud Big Data Integration Solution

Social Media's Transition Into a CX Channel

Add to Cart: The Importance of CX in Higher Education

IT Customers are Like 2 Year Olds

Making Window Fashions a Personalised Business

How Channel Migration is Changing the Role of the Contact Centre

Talend Becomes the First Big Data Integration Provider to Support Cloudera Altus

Cyara unveils world-first mobile app for anytime, anywhere CX monitoring & reporting

Emerging Technologies Shift Gear for the Smart UX Toolbox

Talend Cloud and Big Data Business Delivers 100% Year-over-Year Growth

Knowledge Management in the Age of AI

Surge in the Number of Australian Businesses Betting on Big Data Projects

Restaurant 2025 Report Reveals Seismic Shift in Adoption of Digital Technologies

ManageEngine Survey Reveals Advanced State of Business-IT Alignment in Australian Companies

CX: The Life Blood of Today's Organisations

EnergyAustralia to Enhance Customer Experience Through Personalisation

Interview with Steve Barker, Sitel: Exploring CX & the Contact Centre

You Could Use a Guinness Right About Now!

Why CX matters: Problems and Innovation in Australian Retail

Oracle Introduces a Smarter Approach to Customer Experience Management

Oracle Helps Transform Lead Generation with LinkedIn Matched Audiences

Oracle Empowers Customer Experience Professionals with New Artificial Intelligence Apps

See the World Through Your Customers' Eyes

Amazon Connect Poised to Disrupt Contact Centre Industry

Teachers Mutual Bank Integrates Major Digital Transformation Strategy with Dell Boomi

Tuck In - Domino’s Added Another Topping To Its Customers' Experience CX

Ooyala Research Shows Mobile Devices Drive The Most Viewership for Global AVOD Services

Harnessing the benefits of the multimodal contact centre

Sitecore® Announces Winners of the Sitecore Experience Awards for 2016

Sitel Named to IAOP 2017 Global Outsourcing 100 List for 12th Consecutive Year

Managing your IT applications to boost customer satisfaction

Fin-tech are Racing Ahead to Disrupt Major Banks

Voice communication on the decline in an omni-channel world

Acquire BPO Only Australian Company On IAOP’s Best List

Creating an Outstanding Secure Customer Experience

Diabetes Victoria Boosts Contact Centre Capacity with QPC

Oracle Cloud Platform Comes to Australia

Australia’s Thought Leaders Weigh In On Future of AI, Bots, VR & AR - CX in 2017

Tips to Creating a Balanced Omni-Channel

The Benefits of Omni-Channel Retail

Cars: The Web and Dealership Experience

Oracle Marketing Cloud Teams with Eyeota to Enhance Global Data Offering

Clearlake Capital to Acquire LANDESK

Connected Cars An Evolving Part Of Our Internet Of Things - IoT

'Voice of Customer' & Its Importance In Customer Experience Delivery

3 Tips for Customer Journey Mapping

Fintech Are Using AI Technologies To Disrupt The Financial Sector

10 CX Tips in 10 Slides

Brimbank City Council adopts customer-centric approach in driving Digital Transformation

Healthcare Apps Improving Customer Experience with New Tech

Avaya Helps Midsize Businesses Raise the Bar for Customer Experience

AI on the Rise Improving the Online Customer Experience with Chatbots

Drive Customer Success with Interactive Customer Engagement

Succeeding at Customer Engagement Book by Interactive Intelligence Now Available

Oracle Marketing Cloud Helps B2B Marketers Accelerate Lead Generation

Making the connection - the Industrial Internet of Things

Interactive Intelligence A Workforce Optimisation Solution

How Sonos Manages and Enhances Customer Experience

Age of Disruption Forces HR and Finance to Join At the Hip

Choosewell Health Insurance Powers Salesforce with Omnichannel Customer interaction Platform by Vocalcom

QPC to Deliver Suite of Contact Centre Solutions and Services for HAMBS Health Fund Members

Oracle Marketing Cloud Empowers Customers to Manage Identity Gap

QPC Expands Queensland Sales and Support Operations to Support Customer Growth Momentum

Australian SMEs Adopting Efficiency Strategies: Survey

CX: Test, Refine, Repeat

Oops. There goes another customer.

Service Design: A Customer Experience Discipline Not to be Missed

Toowoomba Regional Council Signs Managed Contact Centre Services Contract with QPC

Spark NZ Wins Interactive Intelligence APAC Partner of the Year Award

Optimise Your Organization’s Digital & Mobile Customer Experience

CX Company Sitel Announces New Queensland Based Director

QPC Announces Contact Centre CX Expansion in Queensland

Greater Personalisation Will Boost Bottom Line Says CBA Retail Report

Impact of Robo Financial Advice Apps on CX

3 Factors That Affect Customer Experience Testing

Why Interactive Voice Response or IVR is Still Needed for a Great CX

New Findings Into Customer Experience in Australia & New Zealand

Digital Transformation: Interview with Auto & General CIO, Paul Malt

4 Key Drivers for Your Digital Transformation Strategy

One on one chat with Catriona Wallace, CEO Flamingo.io

5 Reasons You Need A Mobile Strategy For Your Business

Do loyalty programs work for millennials?

Big Data Use To Improve Customer Experience

A Customer Journey Map Is Essential - Here's Why

Prioritising Innovation in Australia

Pyrios Launches Cloud Contact Centre Service

Avaya Appoints Peter Chidiac as Managing Director for Australia and New Zealand

Creating a Customer Centric Culture

Facebook Messenger Chatbots Redefining Customer Service

3 CX Solutions You Should Start Thinking About Today

Personalising the IoT

Personalising the Blood Donor Experience

Improved Mobile Design Eliminates CX Challenges

Retail Insights - Interview

Aug-mental Reality: Pokémon and the AR Retail Conundrum

Interactive Intelligence Hires New Chief Marketing Officer

Innovative ‘on demand’ contact centre opens for business

3 Top CX Predictions for 2016

World Bank study finds strong potential for CS jobs in online industries for Fiji and the Pacific Islands

10 Tips For Omni-Channel Success

Multichannel Versus Omni-Channel

Spreading Ideas Through Thought Leadership

Can better passenger lounges improve Customer Experience?

76% of SE Asian Customers Switch Brands After 1 Bad Customer Experience

4 Outcomes of Customer Experience Technology

3 Emerging Technologies Will Push CX to the Next Level

The Benefits of Working in the Cloud

3 Top Technology Investment Priorities for CX 2016