CX-hdr-2018

Emerging martech methods take flight, spurred by business recovery

SMEs Report Positive Revenue, Investment and Jobs Data Despite End of JobKeeper

SMEs cautiously optimistic despite further staff cuts as JobKeeper ends

Challenging business conditions as weak revenues continue for 57% of SMEs

Avaya Reports First Quarter Fiscal 2021 Financial Results

Flexible employment relationships: Five ways to ensure they’re a win-win for your contact centre

How customer data could help your business rebound from the coronavirus crisis faster

Sitecore Embarks on US $1.2B Investment Plan to Accelerate Growth

Talend Hires Mark Fazackerley as Regional VP of Sales ANZ

Flight Centre Travel Group Transforms its Customer Experience with K2 Cloud

Christmas Cheer for SMEs as Strong Revenue, Jobs and Investment Data Point to a Happy New Year

Road to Recovery Continues with SME JobKeeper Claims Dropping to 26%

Using a data platform to power personalised marketing campaigns

Content tops marketing budget priorities moving into 2021

SME Recruitment Drive Hindered by a Lack of Candidates

8x8 Named A Challenger in the New 2020 Gartner Magic Quadrant For Contact Center As A Service

Macquarie Cloud Services wins Managed Services Innovation of the Year for Azure

Conversations In Isolation: Freshworks - Sreelesh Pillai

Stronger Revenue & Jobs Data Drives SME Sentiment Higher

CX of the Future: The Fork in the Road

Businesses ramp up digital marketing in a bid to restore lost revenue

Positive Momentum Continues with 41% of SMEs reporting higher revenues in September

Conversations in Isolation: The Answer is Always Run - Gillian Stapleton, Direct Selling Australia

CX of the Future: Technology to the Rescue

Contact Centre Cloud Migration: The Path To CX Nirvana

Positive Momentum Pushes SME Confidence Higher

Conversations in Isolation: Simon Vatcher Takes the Lead at Avaya

CX of the Future: What Changed for the Customer?

SME Optimism Increasing Despite Government Bickering

Helping Customers Navigate A Global Pandemic: Perspectives From NICE

CX of the Future: Cultivating an Agile and Responsive CX Culture by Design

CX of the Future: The Agile and Rapid Response

SME Revenues Looking Stronger

47% of SMEs expect salary increases to be frozen for at least 12 months

Avaya appoints Simon Vatcher as Managing Director Australia and New Zealand

42% of SMEs in Victoria anticipate declining revenue over the next 4 weeks

Retail Sales the Bright Light as Business and Consumer Confidence Fall

Conversations in Isolation: Staying Safe with Steve Fletcher at Drake International

SME Confidence Devastated by Second Wave

48% of SMEs likely to reduce employee numbers if JobKeeper payments are not extended

75% of SMEs want current stimulus measures extended until 2021

Conversations in Isolation: The Wisdom of Fiona Keough, CEO Auscontact

SME confidence rising despite concerns about closed borders

CX Spotlight Podcast: BGIS Head of Operations Services Centre Gary McCourt Talks Recovery in this weeks Conversation in Isolation

CX Spotlight Podcast: Turning the CX Flywheel - Episode 4 of 4: Challenges & Future of CX

CX Spotlight Podcast: Turning the CX Flywheel - Episode 3 of 4: CX Flywheel

CX Spotlight Podcast: Turning the CX Flywheel - Episode 2 of 4: CX Maturity Model

CX Spotlight Podcast: Turning the CX Flywheel - Episode 1 of 4: CX Strategy

Declining SME confidence as Government mudslinging creates uncertainty

51% of SMEs expect revenue to return to pre-COVID levels by October

Only 22% of SMEs predicting revenues to increase over the next 4 weeks

SME satisfaction with the Government stimulus drops as more businesses cut staff

CX Spotlight Podcast: MaxContact Director Of Australian Operations Daniel Harding Stops by for Conversations in Isolation

Businesses feeling full impact of COVID restrictions with 74% reporting a decline in revenue

41% of SME’s now very concerned about survival due to COVID-19

CX Spotlight Podcast: 8x8 VP of APAC Brendan Maree returns for Conversations in Isolation

Two Thirds of SMEs Report Decline in Revenue: COVID-19 SME Weekly Tracker Wave 1

Smart WFM launches Service On Demand to help organisations manage workforce during pandemic and beyond

Boomi helps The Wine Collective deliver the perfect glass with every meal

Board International Launches Solution Marketplace

Nutanix FastTrack for VDI allows organisations to onboard thousands of remote employees in record time

Avaya extends free access to Spaces meeting and collaboration platform

Global Technology Sales and Marketing Agency Enables Sales Representatives to Work Safely and Effectively from Home on 8x8 Cloud Communications Solution

Starschema Brings Single Source of Truth for COVID-19 Incidence Data to Snowflake Data Exchange

InterSystems recognised for Second Year in a Row with 2020 Gartner Peer Insights Customers’ Choice for Operational Database Management Systems

Nozomi Networks Newsweek Vantage Survey Finds Executives Believe Employees are the Greatest Threat to Critical Infrastructure Security

New Security Report from WatchGuard Technologies Shows Explosion in Evasive Malware in Q4 2019

Royal Australian and New Zealand College of Obstetricians and Gynaecologists Rely on Nintex Promapp to Improve Processes and Better Manage Risk

8x8, ThousandEyes and Zscaler Announce Solutions To Empower Remote Working During The COVID-19 Pandemic

Avaya offers free access to Spaces collaboration app amid COVID-19 outbreak

Linktech Australia’s New Kloudily solution offers rapid cloud deployments, allowing businesses to operate from anywhere.

Talend Cloud Now Available in Microsoft Azure Marketplace

Data shows Melbourne outpacing rest of Aus on carshare as new vehicle sales continue to decline

Vertiv Appoints Tech Data as Distributor in Australia

The 2020 Workplace Innovation Index; is the C-Suite out of the loop?

Innovation nation: Australia’s rate of innovation has slipped but taking decisive action could reverse the trend and deliver improved economic outcomes

Nutanix Steps in to Support Asia Pacific’s Struggling Businesses as COVID-19 Impact Intensifies

Talend Accelerates Path to Revealing the Intelligence in Data

Tableau Delivers Community-Driven Features, Including Dynamic Parameters, Visualisation Animations and Administrative Tools

Macquarie Telecom delivers eleven consecutive halves of revenue and EBITDA growth

Research shows financial sector outpacing all other industries on hybrid cloud

Bond University enhances student experience with Macquarie Telecom

Hawke’s Bay Regional Council Protects New Zealand Lands and Waterways with Nintex

LogRhythm Recognized for its SIEM Platform’s Completeness of Vision and Ability to Execute

Macquarie Cloud Services launches Azure business with strategic Microsoft agreement

Cohesity Announces First ROBO Solution That Combines Backup and Recovery, File and Object Services, and Cloud Archival on Certified Servers From Key Alliance Partners

Avaya’s Google Cloud AI-powered contact centre platform lands in Australia

Nutanix Named One of the 2020 Fortune 100 Best Companies to Work For by Great Place to Work and Fortune

Snowflake Announces US$479 Million in Funding, Raising the Company’s Valuation to US $12.4B

New Checklists for Nintex Promapp Enhance how Cross-Functional Teams Communicate, Provide Feedback, and Manage Critical Business Processes

Jamf Announces Product Integration That Combines Powerful IT Workflows with Streamlined Mac Authentication and Identity Management

Nintex Opens 2020 Nintex Solution Innovation Awards Program for Nominations

Acquia Named Leader in Gartner’s 2020 Magic Quadrant for Digital Experience Platforms

MiTek and Nutanix build on cloud cooperation

8x8 Names Go-to-Market Execs to Fuel Next Stage of Growth

Boomi Retail 360 to unify the full retail experience

Nintex Named a Leader in the Aragon Research Tech Spectrum

Seismic Expands A/NZ Presence In Response To Market Momentum

Acquia to Acquire AgilOne to Deliver Powerful Customer Experiences

Nutanix and Red Education Partner to Alleviate Skills Shortage

Data Reveals Growing Trend of Grey-haired GoGetters

Talend Announces Availability of Talend Cloud in AWS Marketplace

Fifth Quadrant Talks  CX, Breaches, and Ransomware with Rubrik in Latest Podcast

Data Readiness Index Reveals Leading Data Ready Firms in Asia Pacific Outperform Laggards by 90%

11 CX Experts Predict the Future

Cohesity DataPlatform and DataProtect Software Tested & Validated for AWS Outposts

Snowflake Expands Data Exchange Offering To Break Down Internal Data Barriers

GDPR Compliance Rate Remains Low According to New Talend Research

Nutanix Once Again (and Again) Named a Leader for Hyperconverged Infrastructure

8x8 VP of APAC Brendan Maree Talks Risk, Voice Quality and the Importance of a Unified Solution

Motorola Solutions Presents Advanced Communication and Software Solutions for Australia’s Critical Industries

Fenner Dunlop taps Rubrik for cloud expansion, productivity, cost savings

Improving EX Critical to Solving Looming ‘Productivity Crisis’, Says Ricoh

Personalise or perish: Report shows Australian customers want convenience and recognition

Future is hybrid as nearly three quarters of enterprises move apps back on premises

Harcourts International Invests in Nintex Deployment to Support Global Business and Franchisee Process Automation

Macquarie Government Names Western Sydney University Cyber-security Scholarship Recipient

Motorola Solutions’ Next Generation APX NEXT Smart Radio

Macquarie Telecom to deliver VMware SD-WAN by VeloCloud through Microsoft Azure Marketplace

One Data Breach Could Be 'Game Over' for Your Brand, Study Finds

Nutanix Opens Sydney Office on Strong ANZ Growth, Talks Subscription Model Growing Pains

3 Key Lessons From Australia's CX Leaders

HCL Technologies Launches a Dedicated Google Cloud Business Unit to Accelerate Enterprise Cloud Adoption

8x8, Poly and ScanSource Announce “Move to Cloud” Program

Talend Helps L'Oréal Turn Data into Cosmetic Innovation

Board Ranked a Leader in Four G2 Grids for BI & CPM

Marketlend becomes the first Australian fintech firm to launch its own blockchain digital currency

Macquarie named NSW Government telecoms supplier

Ping Identity Helps Mortgage Choice Deliver Enterprise-Grade Security to Franchisees Across Australia

According to Annual Survey, Consumers Hold Companies Responsible for Data Protection

Alexa, what’s the rate on my home loan? Big tech's CX-driven move into financial services

Research Report Recognises ‘Leaner and Nimbler’ Vertiv

CX Toolkit: The Difference Between Personas and Empathy Mapping and How to Combine Them

ERM Power backs up digital overhaul with Rubrik

Boomi and Fujitsu Ally to Provide Integrated Data, Applications and Devices

Organisations Facing Frustration And Disappointment with Knowledge Management Solution Deployments: Study

Talend Cloud Now Available on Microsoft Azure

NSW customers highly satisfied with Council interactions

Cohesity Achieves 100 Percent Increase in Software Revenues in FY 2019

Australian Company Productivity Held Back As Employees Are Not Able To Access Information, Research Report Finds

Nutanix Announces New IT Automation for Private Clouds

Hewlett Packard Enterprise and Nutanix Announce General Availability of GreenLake and ProLiant DX Solutions

Vertiv Ranked as a Global Leader in $720m Market for Remote IT Management Devices

HCL Digital Experience 9.5 To Provide More Power And Simplicity For Digital Experiences

ANATAS and C-Net Collaborate to Extend Solution and Market Reach for SafetySuite

Boomi’s Latest Innovation Focused on Empowering Companies with Data

Security the Top Obstacle to Cloud Adoption and Innovation, Experts Say

Aussie companies dominate global Boomi World Awards

Talend Automates Snowflake Cloud Data Warehouse Migrations to Achieve Faster Time to Value

Boomi Unveils Boomiverse, Conversational AI and Top Partners at Annual Conference

Smart WFM Launches Apitome Software Suite to Optimise Workforces

Nutanix Appoints New VP of Marketing for Asia Pacific and Japan

Avaya Expands Contact Centre Innovation With Tools To Improve CX

Macquarie Government launches SOC-as-a-service to enhance Australian sovereign cyber security capabilities

Segment Privacy Portal Helps Businesses Proactively Manage Protect Customers' Privacy

Functions Allows Companies to Build Custom Data Integrations in Minutes

Cenitex Deploys Zscaler to Deliver Secure Services for More Than 36,000 Users in 450 Locations

Barnardos Australia Places Critical Processes in Safe Hands with Nintex Promapp Deployment

Rubrik and NetApp Bring Policy-Based Data Management to Cloud-Scale Architectures

Nutanix and HPE accelerate Partnership

Global Study Reveals Top 5 Ethical Principles in Existing AI Guidelines

Tableau Expands Data Management Capabilities with Tableau Catalog Introduces Server Management

Newest Tableau Release Expands AI-Powered Analytics with Explain Data

8x8 Powers One-Click Video Collaboration with Launch of 8x8 Video Meetings

Nintex Introduces Instant Creation of Automated Workflows

Acquia Named to the 2019 Forbes Cloud 100 for Fourth Consecutive Year

Cohesity Cited as a Leader Based on Its Scores in Current Offering and Strategy

The Omni-channel: What it is and why it matters

Talos To Support How Organisations Administer Processes and Workflows

Inside the Feedback Economy with Usabilla’s Robin Meijer

Acquia Acquires Cohesion to Accelerate the Creation of Digital Experiences

HCL Technologies Receives MuleSoft’s APAC Growth and Emerging Partner of the Year Award 2019

6 Technologies Changing Aged Care In Australia

Multi-Cloud Data Control Company Rubrik Appoints New VP of APAC and Japan

42pc of Australian enterprises lack understanding and skills for Artificial Intelligence

Nutanix and Fujitsu Achieve Cert to Run SAP HANA on HCI solution

WISE Employment Selects Nintex Promapp for Process Management Role

Dell Boomi Names Ajit Melarkode Its New MD For APAC And Japan

Will Regulation Kill Personalisation?

Motorola Solutions appoints new business leader for Australia and New Zealand

Nintex Announces New Electronic Forms Capabilities within the Nintex Process Platform

Rubrik Enters Three Growing Data Technology Markets with Andes 5.1 Release

Board Receives Dresner Advisory Services’s 2019 Industry Excellence Awards

8x8 Positioned as a Leader for the Eighth Consecutive Year

Talend Recognised as a Leader in 2019 Gartner Magic Quadrant for Data Integration Tools

Creating New Customer Experiences With Dell Boomi CEO Chris McNabb

Evaluating customer experience in the digital business era

New Channel Partner Joins Growing 8x8 Partner Base Across Australia and New Zealand

ManageEngine Fortifies IT Analytics Solution with AI Assistant

Nintex: Australian Organisations Achieving New Heights Through Innovative Business Solutions

The University of Sydney Enhances Data Insights Capability Through Real-Time Analytics using Talend Cloud

Vertiv Appoints Cuthbert Stewart for Electrical and Industrial Markets

8x8 Boosts CX with Opening of A/NZ Support Centre in Sydney

Customer service has given way to customer experience

Apocalypse Postponed: Why Companies Must Retain the Human Element

8x8 Acquires Wavecell, Entering Global CPaaS Market

IBM iX Named an Acquia Global Select Partner

The BluePrint to AI Success with Verint's Jason du Preez

Most Enterprises Don't Trust Their Data, According to New Talend Survey

Lonely Planet Partners with Acquia to Develop the Most Consumer-Centric Platform in Travel

You might also enjoy reading...

    About CX Spotlight

    Fifth Quadrant's Customer Experience publication for Australian, New Zealand and APAC professionals looking to leverage current business data to wow customers and grow their bottom-line.

    Get CX Spotlight.

    Subscribe

    Latest CX Reports Available:

    Human & Machines in Harmony: Webchat CX in Retail

    Webchat AI in RetailThe latest CX research from Fifth Quadrant, sponsored by Bold360 explores how Australian customers are interacting with retail brands using channels powered by AI. Get the report

     

     

    Local Government CX Insights Report

    Council Insights Report

    This unique industry report and associated communications programs are designed as a resource for managers, consultants and suppliers working within the Australian Local Government sector. Get the report

    Recent Articles

    Posts by Topic

    see all

     Listen to CX Spotlight

     

    You can also find our podcasts here:

    Listen on Apple Podcasts
     
    fifth quadrant customer experience podcast 

     

    Contact

    Fifth Quadrant
    Level 6 
    54 Miller Street,
    North Sydney
    NSW 2060 Australia

    T. +61 (02) 9927 3333 

    Privacy Policy

    Latest from CX Spotlight

      .

      SUBSCRIBE TO CX SPOTLIGHT

      Subscribe

      Connect With Us

      © 2021 Fifth Quadrant