The Benevolent Society is using Boomi iPaaS to enable its move to a 100 percent cloud model, create visibility over data, and support its expansion
Sydney, Australia – November 1, 2017 – Dell Boomi™ (Boomi) has announced that Australia’s first charity, The Benevolent Society, is using the Boomi integration platform to enable its transition to a 100 per cent cloud model, create a connected data environment, and support its business expansion.
Founded in 1813, The Benevolent Society provides a range of support services to people with disabilities, children and families, older Australians and carers. With the goal of helping Australians live their best lives, the not-for-profit kickstarted its cloud migration which, over a 12-month period, will help create a mobile workforce and streamline internal processes including reporting to government, and subsequently further improve its employees’ ability to continue providing services to Australians.
“Technology is playing an increasingly prominent part in the way we operate as an organisation,” said James Foot, Director of IT at The Benevolent Society. “For us, a key part in improving the service and the experience we provide to clients begins with the connection at our back end. That means ensuring important client information is readily accessible through a secure interface. Boomi provides us with a platform to synchronise our systems so the data that is generated is accurate, up-to-date, and easy to use by our teams.”
Boomi’s integration platform-as-a-service (iPaaS) was selected to centralise The Benevolent Society’s applications and the data they generate so that employees can access critical resources on any device, in any location and at any time. This is particularly significant for The Benevolent Society’s client-facing practitioners who are no longer restricted by location and time, and can now deliver more elaborate and timely services to clients.
For example, any time a client calls in to The Benevolent Society’s contact centre and is authenticated, the contact centre manager will instantly have all information at hand without requiring the caller to provide a detailed background on the conversation again. This includes details on how many times the client has interacted with The Benevolent Society, what services they are receiving, and what follow-up questions to ask.
Boomi has also simplified The Benevolent Society’s entire data environment by connecting dozens of systems – including up to 20 customer relationship management (CRM) platforms, human resources tools and bespoke apps which were formerly siloed – into a single interface. This not only ensures data is up-to-date and accurate for all users, but removes the need for repetitive and time-consuming manual data entry into multiple databases.
The additional benefit of consolidating this previously disparate data is that The Benevolent Society is now able to streamline processes related to its reporting obligations. Some Australian funding models require organisations to report client statistics including the number of clients it services and how many services are being provided.
The Boomi technology is also supporting the onboarding of 800 new staff and 9,000 new clients following The Benevolent Society’s joining together with the NSW Government’s Department of Family and Community Services (FACS) Disability Community Services Teams.
“By using Boomi to create a connected business, The Benevolent Society is even further boosting its ability to help Australians in need,” said Michael Evans, Managing Director Asia-Pacific and Japan at Dell Boomi. “The integration of apps and data equips The Benevolent Society’s employees with the resources they need to perform their jobs anywhere and at any time. As a result, they can respond even faster to optimise the experiences of clients with a personalised touch.”
About Dell Boomi
Dell Boomi (Boomi), an independent business unit of Dell, is the leading provider of cloud integration and workflow automation software to build The Connected Business. Boomi helps more than 6,200 organisations accelerate business agility by connecting data and applications to run faster and smarter. Visit http://www.boomi.com for more information.
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About The Benevolent Society
The Benevolent Society is Australia’s first charity, working as a catalyst for social justice and change for over 200 years. The Benevolent Society advocates for a better life for all Australians and provides quality services in the areas of Family Support, assisting older people, and Australians with disability. We help people age well and live a healthy life, staying in their homes wherever possible.