CX-hdr-2018
Steve Nuttall

Steve Nuttall

Steve is the Head of CX Research and has expertise across a variety of industries including; automotive, finance, banking, retail... Contact our team for details on workshops and roundtables delivered by Dr. Steve Nuttall

Recent Posts by Steve Nuttall:

Conversations In Isolation: Freshworks - Sreelesh Pillai

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

Topics: Customer experience Business Priorities CX AI strategic planning Artificial Intelligence CX Articles & Insights

Conversations in Isolation: The Answer is Always Run - Gillian Stapleton, Direct Selling Australia

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

Topics: Business Priorities CX strategic planning CX Articles & Insights

Contact Centre Cloud Migration: The Path To CX Nirvana

The global disruption caused by COVID-19 has forced Australian contact centres to rapidly switch to new ways of working and technology deployments to handle increased volumes and allow agents to work remotely.

Topics: contact centre Business Priorities CX strategic planning CX Articles & Insights cloud-based solutions video streaming unified communications cloud solutions

Helping Customers Navigate A Global Pandemic: Perspectives From NICE

As companies around the world figure out how to navigate a way through the SARS-COV2 pandemic, solutions that enable employees to rapidly transition to and effectively work from home have never been more critical.

Topics: Customer experience throught leadership digital marketing digital transformation VoC Voice of Customer CX Articles & Insights customer engagement

CX Spotlight Podcast: Turning the CX Flywheel - Episode 4 of 4: Challenges & Future of CX

In these exceptionally challenging times, the way your customers interact with your brand will have a pivotal effect on their sense of trust and loyalty.

Topics: Business Priorities CX strategic planning CX Articles & Insights cloud-based solutions cx maturity report

CX Spotlight Podcast: Turning the CX Flywheel - Episode 3 of 4: CX Flywheel

In these exceptionally challenging times, the way your customers interact with your brand will have a pivotal effect on their sense of trust and loyalty.

Topics: Business Priorities CX strategic planning CX Articles & Insights cloud-based solutions cx maturity report

CX Spotlight Podcast: Turning the CX Flywheel - Episode 2 of 4: CX Maturity Model

In these exceptionally challenging times, the way your customers interact with your brand will have a pivotal effect on their sense of trust and loyalty.

Topics: Business Priorities CX strategic planning CX Articles & Insights cloud-based solutions cx maturity report

CX Spotlight Podcast: Turning the CX Flywheel - Episode 1 of 4: CX Strategy

In these exceptionally challenging times, the way your customers interact with your brand will have a pivotal effect on their sense of trust and loyalty.

Topics: Business Priorities strategic planning CX Articles & Insights cloud-based solutions cx maturity report

Why Blockchain Technology Will Transform Customer Experience

Blockchain, and the myriad of cryptocurrencies it has spawned, is the most significant technological innovation since the dawn of the internet. It has the potential to revolutionise how we organise society, how we are governed and the way we do business. But what is it and what impact will it have on Customer Experience (CX)?

Topics: Business Priorities CX Articles & Insights Blockchain cryptocurrency

You Could Use a Guinness Right About Now!

Maintaining A Human Touch In The Digital Era

Let the Prophets Speak

It's often said that life imitates art and there are two scenes in Steven Spielberg’s 2002 film Minority Report that have become particularly prophetic in the marketing world.

Topics: Customer experience customer service CX Articles & Insights

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