Sydney, Australia – August 4, 2016 – Avaya today announced the appointment of Peter Chidiac as Managing Director for Australia and New Zealand (A/NZ) to drive the continued transformation of the organisation’s local business.
As Avaya continues its ongoing transition into a software and services company, the A/NZ operations have been more closely aligned with the needs of customers, with a focus on delivering business outcomes.
Mr. Chidiac will lead the next phase in this transformation, overseeing the execution of Avaya’s global strategy in the A/NZ region. He will deliver Avaya’s customer-first culture and drive his team to continue helping customers achieve their digital transformation goals with Avaya’s industry-leading technology. This will include the continued provision of high-value support and services from Avaya and its partners.
Mr. Chidiac joins Avaya with more than 20 years’ experience in senior leadership and executive roles at prominent IT organisations in the telecommunications and service provider markets. He most recently headed the local operations for mobile network operator, Truphone, as Managing Director A/NZ. Before that he was Chief Executive Officer at Veridian Solutions. This role was preceded by a 12-year stint at Nuance Communications, where he held several senior positions, including that of Managing Director A/NZ.
“Over the last 12 months Avaya identified key changes that needed to be made in A/NZ to deliver true digital transformations to our customers. Having executed on these, we now hand over to Peter to carry that success into the next year and beyond. Peter has been at the forefront of the digital shift and his experience places Avaya A/NZ in an ideal position to maintain its leadership in contextual communications solutions.” Nidal Abou-Ltaif, President, Avaya International.
Peter had this to say about his new role, “The continued proliferation of Technology advents such as the Internet of Things, mobility and cloud computing have pressed organisations in A/NZ to transform their communications capabilities. Today, businesses need to combine rigid networking and effective team collaboration with completely integrated omni-channel experiences so that they can deliver services on customers’ terms. My focus at Avaya will be to engage in these conversations so that, with our support, our customers can expand their businesses and secure brand loyalty with the right technology solutions.”
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact centre and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. Avaya Breeze enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.