Santa Clara, CA – Avaya Holdings Corp. (NYSE:AVYA) has announced that Network Products Guide, one of the industry's leading technology research and advisory guides, has named Avaya a Gold winner for Business Intelligence and Analytics in the 13th Annual 2018 IT World Awards®. These industry and peer recognitions from Network Products Guide are premier information technology awards honouring achievements and recognition across every facet of the IT industry.
“Avaya has transformed its unified communications and contact centre platforms to integrate emerging disruptive technologies to help greatly improve a companies’ ability to enhance their customer experience," said Chris McGugan, SVP of Solutions & Technology, Avaya. "By enabling organisations to immediately benefit from the enormous volumes of historical and real-time data they have to better understand customer satisfaction, Avaya is turning that data into actionable insight and concrete results for businesses and government agencies. We are honoured to be recognised by IT World Awards with this esteemed industry and peer recognition.”
The Avaya Happiness Index on Blockchain enables organisations to dynamically manage the customer journey to achieve greater satisfaction. Developed in partnership with Avanza Innovations, this unique solution securely collects and automatically analyses customer interaction data from multiple sources across all channels in real time, harnessing innovative technologies in the areas of blockchain, artificial intelligence and advanced data analytics to transform customer experience.
The blockchain infrastructure securely collects and shares anonymous customer interaction data from a network of peers, while the real-time automated analysis of speech and text (chat, IM, email and SMS) interactions instantly identifies behaviours and trends, accelerating an organisation’s ability to anticipate requirements and proactively respond to customer demands.
An annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the annual IT World Awards recognition program encompasses the world’s best in organisational performance, products and services, hot technologies, executives and management teams, successful deployments, product management and engineering, customer satisfaction, and public relations in every area of information technology.
More than 80 judges from a broad spectrum of industry voices from around the world participated and their average scores determined the 2018 award winners. Winners will be honored in San Francisco on Monday, July 30, 2018 during the annual SVUS Red Carpet Awards Ceremony Dinner in San Francisco attended by the finalists, winners, judges and industry peers.
About NPG’s IT World Awards
As industry’s leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. The Annual IT World Awards is part of the SVUS Awards® recognition program from Silicon Valley in the United States of America which also includes other programs such as CEO World Awards, Consumer World Awards, Customer Sales and Service World Awards, Golden Bridge Awards, Globe Awards, Info Security PG’s Global Excellence Awards, Pillar World Awards, PR World Awards, and Women World Awards. To learn more, visit www.networkproductsguide.com
Avaya (NYSE:AVYA) enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact centre and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.