CX Spotlight by Fifth Quadrant

Coda Group Drives Efficiency Gains with Promapp

Auckland, 22 November 2017 – Coda Group, one of New Zealand’s leading and most innovative logistics companies, has commenced deployment of Promapp’s cloud-based business process management software (BPM) to streamline business operations and support a drive for efficiency across the entire organisation.

Coda Group was established two years ago as a joint venture between Port of Tauranga and freight and logistics company, Kotahi, to boost the efficiency of New Zealand’s nationwide supply chain, remove wasted capacity and reduce the costs of consolidating the cargo necessary for big ships.
The joint venture brought together four of New Zealand’s leading freight brands, including DTL, Tapper Transport, Priority Logistics and MetroPack, each with their own processes, many of which were paper-based and held in a variety of formats.  Many of these processes couldn’t be shared, accessed and updated across the entire Coda Group business operation.

“In order to support the overall business in driving continuous improvement, optimising freight flows and creating a leaner, more efficient organisation we needed to ensure that our processes across the business could be easily aligned with business objectives,” said Wendy Mallowes, Business Process Improvement Lead, Coda Group.  

Coda Group has company-wide processes, including those involving freight management, import-export procedures, and health and safety.  These need to be consistently adhered to while individual customer requirements also add to the complexity of processes and procedures with specific legal and compliance requirements.

David Choong, Coda CFO says “As the business has grown and gained momentum, we concluded that we needed a central repository of business processes and documents on anything relating to operations, from staff induction and everyday warehouse operation to import and export procedures. We needed these processes to be universally followed and updated by our 310 staff at any time and from any location.”

Promapp was selected to support Coda Group’s requirements based on its ease of use, friendly graphical user interface and its central repository which enables individuals in an organisation to store and update processes, supporting continuous business improvement.
“Being cloud-based also means that Promapp gives us the ability to share processes with our customers and provide staff with the comfort that they are always working with the latest information,” said Mallowes.
“Promapp’s feedback options will support Coda Group’s approach to continuous improvement which will enable customers to provide feedback and remove waste from the logistics network, boost efficiency and help streamline operations.“  
Coda Group has also set its sights on deploying Promapp’s Process Variant Management (PVM) software which will help the company manage or eliminate process variations.  
Coda Group will be able to standardise processes across the entire company, while simply incorporating process variations to meet the requirements of a specific location, product, or customer.  
PVM will also enable Coda Group to customise activities and manage service delivery for key customers helping to improve customer service.
“Ultimately, Promapp will support our strategy to remove wasted capacity, reduce the cost of consolidating freight and create real change in the logistics network.  The end game is to provide greater value to our customers and logistics partners and to meet our target to handle more than five million metric tonnes of containerised cargo annually,” said Mallowes.
Promapp will be gradually rolled out across all Coda Group business units during 2018.
About Promapp

Established in 2002, Promapp ( works with hundreds of organisations worldwide to foster a thriving business improvement and process management culture.
Promapp’s cloud-based business process management (BPM) software makes it easy to create, navigate, share and change business processes, enabling continuous improvement, risk management, quality assurance and business continuity. Providing an intuitive online process repository, an integrated process mapping tool, and a process improvement toolset, Promapp’s proprietary software supports the development of smarter and safer ways to work, while encouraging sharing of information by operational teams rather than limiting it to process analysts and technical specialists.
Promapp’s wide range of public and private sector customers includes: Coca-Cola Amatil, Air New Zealand, WesTrac, Lumo Energy, Toyota, Ricoh, McDonald's, Audi Australia, Department of Justice, Victoria, Adelaide City Council, Waikato District Council and Southland Regional Council.  The company is headquartered in Auckland, New Zealand.


FQ Editor

Written by FQ Editor

Press release from an outside source. Please consult the organisation directly for details about this release.

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