CX-hdr-2018

Conversations in Isolation: Simon Vatcher Takes the Lead at Avaya

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

Our sixth episode features Simon Vatcher, Managing Director at Avaya Australia and New Zealand. They talk about Simons unique experience having left his role as Vice President of Optus to take up the challenge of leading Avaya in the middle of a global pandemic.

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Avaya appoints Simon Vatcher as Managing Director Australia and New Zealand

Collaboration and communications solutions leader prioritising data-driven growth strategies for customers and partners

To drive long-term digital strategies and expedite operational recoveries for organisations and businesses in the region, Avaya has appointed Simon Vatcher to the role of Managing Director for Australia and New Zealand, with responsibility for increasing adoption of Avaya’s multi-modal, open unified communications and contact centre software and services among enterprises through to SMEs.

Based in Sydney, Vatcher is tasked with expanding the market presence for Avaya’s cloud, remote work and employee experience technologies, including the Avaya OneCloud multi-cloud application ecosystem, the recently-launched Avaya Cloud Office unified communications-as-a-service platform, and Avaya OneCloud Subscription, which offers flexible payment options to ‘consume’ the company’s portfolio of solutions.

“Instead of looking back to old operating models or returning to the status quo, companies will need to realign their workflows and processes so their business can move and adapt quickly in the face of challenges that have already reshaped how we work, travel and consume,” said Simon Vatcher, Managing Director A/NZ at Avaya.

Continue reading the full press release here...

For more information on Avaya please check out their website https://www.avaya.com/en/

Andrew Kerrigan

Written by Andrew Kerrigan

Andrew has been with Fifth Quadrant since the callcentres.net days, working across all aspects of the business. These days he is in charge of Marketing and Digital.

Topics: Business Priorities CX strategic planning CX Articles & Insights

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