Sydney, 16 September 2016 - Sitel, one of the world’s leading outsourcing providers of customer experience management, has announced the appointment of Sharron Myers as Director of Account Management.
Based in Brisbane, Myers joins Sitel with more than 15 years of experience in customer strategy consulting and contact centre operations will be responsible for enhancing the relationship that Sitel has with the Virgin Australia group.
Myers is a specialist in the creation, execution and achievement of customer strategy and organisational transformation of contact centres. She was previously at Ernst & Young as Director for Strategy & Customer Innovation where she worked with a variety of public and private sector organisations to transform how they engage with customers across the customer lifecycle.
Previously as Senior Manager – Customer Innovation at Auto & General, Myers designed omni-channel customer strategies for new and existing customers and led continuous improvement projects to embed customer experience strategy & methodology, enhance policy sales and achieve customer satisfaction targets.
Myers also had more than ten years at IBM within the Business Process Outsourcing division in several executive roles, including National Contact Centre Manager, Delivery Project Executive, Asia Pacific Business Transformation Leader and Asia Pacific Delivery Solutions Executive. During this time, she was responsible for transformation and continuous improvement projects as well the operations of contact centre services for some of the world’s leading organisations.
Myers commenced her customer experience career working as Customer Sales and Service Manager at TAFE Queensland and as a retail branch manager with Westpac.
Steve Barker, Chief Operating Officer, Sitel ANZ, said, "This is an exciting time for Sitel as we increase our focus on addressing the increased requirement by Australian and New Zealand business to provide great customer experience and drive long-term customer engagement. We look forward to having Sharron’s added expertise to help support the dynamic growth and success of Sitel’s game changing customer innovation which changes the way industry leaders create value for their consumers.”
Sitel is s a world-class outsourcing service provider that helps organisations meet the challenges of a rapidly evolving global marketplace. Sitel collaborates with the largest brands in the world to provide value-add contact center outsourcing services that help turn cost centers into profit centers. The company operates from 110 customer experience centres across 22 territories and has over 75,100 staff speaking 48 languages, Sitel’s global presence, combined with its local knowledge and flexibility, allows the company to respond quickly to local needs and market changes – wherever and whenever they occur.