CX of the Future: The Agile and Rapid Response

CX of the Future is a new podcast from Fifth Quadrant and Verizon. Co-hosts Dr Steve Nuttall, Director at Fifth Quadrant and Mat Wells, Solutions Consultant at Verizon will be exploring CX: Reimagined, Retooled and Redesigned. Our first episode features guests Gordon Littley and Chris Luxford. Gordon is Verizon's Global Leader of CX Practice. Chris is a Change Agent and Senior Consultant for the Aspire Group.

Together they talk about the 7 stages of the COVID-19 pandemic, where we are at now and the next stages we are likely to move through.


This is the first in a series of discussions with business leaders about the customer experience of the future, providing valuable insights and tips to help businesses navigate their way through the current pandemic with speed and agility and deliver a great experience to both their customers and their employees.

Relevant links.
CX Maturity Report
The 7 Stages of a Pandemic
Return to Business as Usual
Rethinking Business Continuity

Andrew Kerrigan

Written by Andrew Kerrigan

Andrew has been with Fifth Quadrant since the days, working across all aspects of the business. These days he is in charge of Marketing and Digital.

Topics: Business Priorities CX strategic planning CX Articles & Insights

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