CX Spotlight Podcast: BGIS Head of Operations Services Centre Gary McCourt Talks Recovery in this weeks Conversation in Isolation

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

Our third episode features Gary McCourt, Head of Operations Services Centre for BGIS. Gary and Steve chat about the road to recovery and all the small but necessary changes that need to happen to operate a contact centre in a post-Covid world. Listen to the full discussion below.


About BGIS

BGIS is a global leader in the provision of facility management, project delivery, energy and sustainability, asset management, workplace advisory, and real estate services. The organisation was recently awarded the Australian Government Department of Defence 2019 Base Services Contractor of the Year, in recognition of its impressive trajectory of continued improvement, service delivery and cost management, amongst many other achievements.

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Andrew Kerrigan

Written by Andrew Kerrigan

Andrew has been with Fifth Quadrant since the days, working across all aspects of the business. These days he is in charge of Marketing and Digital.

Topics: Business Priorities strategic planning CX Articles & Insights cloud-based solutions video streaming unified communications cloud solutions

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