Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.
Our third episode features Gary McCourt, Head of Operations Services Centre for BGIS. Gary and Steve chat about the road to recovery and all the small but necessary changes that need to happen to operate a contact centre in a post-Covid world. Listen to the full discussion below.
About BGIS
BGIS is a global leader in the provision of facility management, project delivery, energy and sustainability, asset management, workplace advisory, and real estate services. The organisation was recently awarded the Australian Government Department of Defence 2019 Base Services Contractor of the Year, in recognition of its impressive trajectory of continued improvement, service delivery and cost management, amongst many other achievements.
To learn more, visit: https://apac.bgis.com/?_aur
The latest CX research from Fifth Quadrant, sponsored by Bold360 explores how Australian customers are interacting with retail brands using channels powered by AI. 
