Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic?
With the understanding that now more than ever people just don't have the time in the day to get everything in, we have edited our recent webinar into quick, easily digestible pods.
Taken from our Webinar on The 2021 APAC CX Maturity Report, these four episodes cover:
- The CX Maturity Model
- The Impact of COVID-19
- The Evolution of the Contact Centre
- The Future of CX and AI
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Steve Nuttall |
Mathew Wells |
Amelia Diggle |
The latest CX research from Fifth Quadrant, sponsored by Bold360 explores how Australian customers are interacting with retail brands using channels powered by AI. 
