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CX Spotlight: The 2021 APAC CX Maturity Report

Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic?


With the understanding that now more than ever people just don't have the time in the day to get everything in, we have edited our recent webinar into quick, easily digestible pods.

Taken from our Webinar on The 2021 APAC CX Maturity Report, these four episodes cover:

  • The CX Maturity Model
  • The Impact of COVID-19
  • The Evolution of the Contact Centre
  • The Future of CX and AI

 

 

Your hosts

 
steve-nuttall-2019 sqr Matthew Wells - Verizon Amelia Diggle - Verizon Connect

Steve Nuttall
Director
Fifth Quadrant

Mathew Wells
Global Solutions Executive
Verizon

Amelia Diggle
Service Design Lead
Verizon Connect

Andrew Kerrigan

Written by Andrew Kerrigan

Andrew has been with Fifth Quadrant since the callcentres.net days, working across all aspects of the business. These days he is in charge of Marketing and Digital.

Topics: thought leadership Business Priorities CX strategic planning CX Articles & Insights research

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