CX Spotlight by Fifth Quadrant

DentureTech Deploys Process Management With Promapp

Auckland, 25 July 2018 – DentureTech, an Auckland-headquartered company at the forefront of dental technology, has selected Promapp's cloud-based business process management software to support its overall risk and compliance management and to drive a focus on quality across the organisation.

DentureTech’s procedures and materials are constantly updated to take advantage of the benefits of technological advances. This is reflected in the variety of dentures available to patients, which are all hand crafted and personalised by a team dedicated to creating the most natural looking and comfortable dentures possible.

Up until recently, the company had been relying on Word-based documents to manage processes and procedures.  The content held within these processes was often inconsistent and applied differently across DentureTech’s three branches in Albany, Orewa and Hobsonville. 

Denture Tech

Strong year-on-year business growth and an ongoing focus on quality, professionalism and innovation underpinned by technology led DentureTech to review how their processes were handled, updated and managed across the business. This includes everything from staff onboarding to how a new customer enquiry is handled, irrespective of location.

DentureTech was also looking for a solution which could support the clinical, technical and business teams in their overall risk and compliance management, in support of health and safety auditing.

As Monique Teterin, marketing coordinator at DentureTech, explains, “Following a review we decided that the business and our customers would best be served by having a cloud-based platform which would feature a central repository for process content, incorporating a single consistent source of the truth for all policies and procedures while also meeting our industry compliance requirements.  

“We selected Promapp based on its ease of use which would enable staff to take ownership of processes.”

Specifically, DentureTech is deploying Promapp’s risk and compliance module which will integrate their process and risk management and support the company to catalogue everyday processes, ensuring these stay current, in line with required health and safety legislation, including adherence with the Dental Council regulatory authority, the new Health and Safety At Work Act and the dental industry’s own code of conduct.

A key benefit is that Promapp integrates risk and compliance requirements directly into processes, making risk management an everyday activity.  It also provides users with live feeds which update risk and compliance records automatically, helping to support auditing and executive reporting. All controls can be linked to the company’s processes, further ensuring a seamless audit process.

“We want to give our staff the responsibility to easily create, edit and review processes. Promapp will provide this functionality and enable us to link process risks to our specific controls,” said Teterin.

Promapp will be fully deployed across the DentureTech business by the end of the year.

About Promapp

Established in 2002, Promapp is the business process platform teams love to use. Promapp has helped hundreds of organisations worldwide to unlock their improvement potential with easy-to-follow processes developed, shared and applied by teams every day.  

Promapp’s cloud-based business process management (BPM) software makes it easy to create, navigate, share and change business processes, enabling continuous improvement, risk management, quality assurance and business continuity. Providing an intuitive online process repository, an integrated process mapping tool, and a process improvement toolset, Promapp’s proprietary software fosters a thriving business improvement and process management culture. Promapp supports the development of smarter and safer ways to work, while encouraging sharing of information by operational teams rather than limiting it to process analysts and technical specialists.

Promapp’s wide range of public and private sector customers includes: Coca-Cola Amatil, Air New Zealand, WesTrac, Lumo Energy, Toyota, Ricoh, McDonald's, Audi Australia, Department of Justice, Victoria, Adelaide City Council, Waikato District Council and Southland Regional Council.  The company is headquartered in Auckland, New Zealand.

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FQ Editor

Written by FQ Editor

Press release from an outside source. Please consult the organisation directly for details about this release.

Topics: press release

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