CX Spotlight Podcast Interview

Digital Transformation: Interview with Auto & General CIO, Paul Malt

Recently, Dr. Steve Nuttall, Head of CX Research at Fifth Quadrant spoke with Paul Malt, CIO of Auto & General. Listen and learn more about A&G's recent digital transformation and how the organisation is taking control of the omni-channel and putting the customer first in part using Avaya's Breeze technology.

Paul shares Auto & General's message of 'customer first' and what that means internally and externally. 

For more informaiton about Digital Transformation download: Embracing Digital Technology To Deliver Better Business Outcomes Report


Brad Arsenault

Written by Brad Arsenault

Brad is the Head of Marketing at Fifth Quadrant. For over 16 years he's worked across digital marketing and content production. He actively publishes content on LinkedIn and Medium.

Topics: Customer experience customer centric digital transformation

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