Acticall Sitel Interview with Steve Barker

Interview with Steve Barker, Sitel: Exploring CX & the Contact Centre

I recently had an opportunity to have a short chat with Steve Barker, ANZ Chief Operating Officer at Acticall Sitel Group. Some of topics we covered in the interview include, the evolution of Customer Experience, the growing pains associated with the roll-out of the NBN, some new developments coming from Sitel over the next year and more... I want to thank Steve for taking the time to talk to me and for sharing some insights around, what he feels are, the technologies to watch and that will enable the further evolution of Customer Experience over the next several years.

If you'd like to learn more about the work Sitel is doing, click here

To read our article on what technologies are expected to push CX forward over the next several years on the road to 2020, click here

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Brad Arsenault

Written by Brad Arsenault

Brad is the Head of Marketing at Fifth Quadrant. For over 16 years he's worked across digital marketing and content production. He actively publishes content on LinkedIn and Medium.

Topics: Customer experience Voice of Customer CX Articles & Insights

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