CX Spotlight by Fifth Quadrant

Jadu partners with QLD Local Government to help improve the citizen experience

SYDNEY -- Global web experience management software company, Jadu, has partnered with the LGAQ to migrate the websites of more than half of its member councils to the Jadu Continuum Platform.

This migration, which the LGAQ anticipates will be complete in the 18/19 financial year, will enable local governments in Queensland to deliver richer and more engaging websites, accessible from any device.

Additionally, the introduction of highly secure eForms will provide superior customer case management for matters such as council planning applications, dog registrations and council complaint cases.

The announcement of this partnership follows a recent report commissioned by IT services company Unisys,[1] which found that half the Australian respondents preferred online channels for engaging with all levels of government.

Greg Hallam AM, CEO of LGAQ said: “Our partnership with Jadu will deliver stability, smart integrations and a whole new set of capabilities and tools for councils.

“Queensland councils will get access to a world-class content management system, enabling them to digitise interactions with constituents and overcome complex administration, data management and workflow challenges.”

Migrating websites to the Jadu Continuum Platform will also enable councils to better leverage the big data opportunities that are being unlocked by LG Sherlock, a platform the LGAQ launched last year that takes selected data from councils and third parties (including Queensland government agencies and the Australian Bureau of Statistics) and provides a central pool to analyse that data.

Suraj Kika, Chief Executive Officer and founder of Jadu, said: “Our partnership with LGAQ means that Jadu technology will now power the majority of Queensland’s council websites and intranets. It will change the way the people of Queensland interact with their councils.”

The list of councils that will migrate their websites and intranets to the Jadu Continuum Platform is below.


List of councils to migrate in 18/19 Financial Year

1

Balonne Shire Council

21

Isaac Regional Council

2

Banana Shire Council

22

Longreach Regional Council

3

Barcaldine Regional Council

23

Mapoon Aboriginal Shire Council

4

Blackall-Tambo Regional Council

24

Maranoa Regional Council

5

Boulia Shire Council

25

McKinlay Shire Council

6

Bulloo Shire Council

26

Mount Isa City Council

7

Burke Shire Council

27

Murweh Shire Council

8

Carpentaria Shire Council

28

Noosa Shire Council

9

Cassowary Coast Regional Council

29

Northern Peninsula Area Regional Council

10

Central Highlands Regional Council

30

Palm Island Aboriginal Shire Council

11

Charters Towers Regional Council

31

Paroo Shire Council

12

Cloncurry Shire Council

32

Richmond Shire Council

13

Croydon Shire Council

33

Scenic Rim Regional Council

14

Diamantina Shire Council

34

Somerset Regional Council

15

Etheridge Shire Council

35

South Burnett Regional Council

16

Flinders Shire Council

36

Torres Shire Council

17

Fraser Coast Regional Council

37

Victoria Daly Regional Council*

18

Gladstone Regional Council

38

Weipa Town Authority*

19

Goondiwindi Regional Council

39

Western Downs Regional Council

20

Gympie Regional Council

40

Whitsunday Regional Council

   

41

Winton Shire Council


Today, Jadu powers many of the local authority websites in the UK (which is where it is headquartered), including Europe’s largest local authority, Birmingham City Council, which has a triple award-winning website. It is also being used to power the websites of several higher education institutions in the United States, including Fordham University, Wayne State College and Dickinson College.

 

 

 

Glen Beckett,  General Manager, Assist, LGAQ and Suraj Kika, CEO, Jadu discuss how together LQAQ and Jadu will be supporting local councils and communities in Queensland.

About Jadu

Jadu is a leading service provider for the local government sector, working with councils across the UK and Australia and works with higher education institutes in the US. Specialising in customer service automation and web experience software, Jadu is designed for and used by organisations of varying sizes specialising in the government sector.  Jadu’s global HQ is in Leicester, UK, with offices in Australia and the US.

About LGAQ

The Local Government Association of Queensland (LGAQ) is the peak body for local government in Queensland. It is a not-for-profit association set up solely to serve the state's 77 councils and their individual needs. It has been advising, supporting and representing local councils since 1896, enabling them to improve their operations and strengthen relationships with their communities.

 

FQ Editor

Written by FQ Editor

Press release from an outside source. Please consult the organisation directly for details about this release.

Topics: press release

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