CX-hdr-2018

Nintex Study Reveals Career and Workplace Expectations of Generation Z in Australia

MELBOURNE, Australia - 3 June 2019 - Nintex, the global standard for process management and optimisation, today released a new research study on Generation Z employees in Australia that identifies their expectations for the workplace. The study, “The Gen Z Effect in Australia: Understanding your newest employees’ views on work, corporate culture, automation and you”, surveyed the country’s soon-to-be largest generation and illustrates that Gen Z, those born between 1996 and 2012, is driven by personal preferences, values, and distinctions they develop in university that follow them into the workforce.

Nintex’s research shows that Australia’s Gen Zers are ready to engage and grow in a company provided they have direct supervisors who invest in their career development and commit to in-person meetings. This study finds that work flexibility is more important than salary for this generation. They also want to be part of an organisation that has automated processes and strong technology in place, or they will not stay for long. The complete study findings are available as a downloadable eBook and include data and comparisons to Gen Zers in New Zealand.

“Gen Z is very different from the Millennial generation that we’ve been working to better understand and retain since they started entering the workforce in late 90s,” says Nintex Chief Evangelist Ryan Duguid. “What this youngest generation wants is for their employers to support their career aspirations, regularly communicate in person and reward them as they achieve goals.”

Key Findings:

  • Flexibility drives Gen Z job selection: There is a significant disconnect in what business decision makers believe drives Gen Z job selection and the reality. While company leaders think that company values (54%), work flexibility (43%) and company culture (33%) are the top three determining factors in their job selection process, Gen Z job hunters are more practical. Thirty-seven percent of Gen Zers indicate that flexibility is their key determining factor in job selection, but salary (33%) and work-life balance (31%) follow closely behind.
  • Gen Z craves face-to-face coaching: While the stereotype may be that Gen Z lives through their smartphones, this study shows this generation in the workplace wants in-person coaching and feedback from their managers. Nearly 90% prefer in-person check-ins with their manager over virtual meetings. More than half (54%) want every single check-in to be in person, rather than through collaboration platforms. Decision makers are supporting their youngest employees’ urge to share. Leaders universally (97%) say their companies offer a way for employees to make suggestions for process, technology or tools improvements; 39% say their company very frequently adopts new technologies when suggested by a Gen Z employee.
  • Gen Z has little patience for malfunctioning technologies: When Gen Z encounters tech problems at work, fewer than half (46%) say they’ll submit a formal request. Instead, the majority (53%) will take matters into their own hands. Building on previous research from Nintex, America’s Most Broken Processes, Gen Z cites broken IT processes as one of the leading factors that would drive them to look for a new job sooner than planned, only behind finding a higher-paying job and lack of learning opportunities.

Because malfunctioning technology has such a significant negative impact on Gen Z job satisfaction, decision makers should consider their approach to tech troubleshooting. More than three-quarters (78%) of decision makers say Gen Z employees are more tech savvy than they are, and Gen Z picks up the slack as a result. Nearly 90% of Gen Z employees have been asked to fix a superior’s tech issue when it is not their job, with about half (49%) saying this happens extremely often.

  • Gen Zers look inward to decide career path: Nearly two-thirds (63%) of Gen Z selected their university focus based on “personal interest” with only one-third selecting it based on preparation for a “specific career path”. This emphasis on self-satisfaction is reflected in Gen Z’s view of their identity as well as their work. When asked how they regard the relationship between work and their personal identity, 31% of Gen Z employees say their job is their identity, so their work must embody their values and interests. Decision makers appreciate how Gen Zers’ desire for meaning at work may impact their longevity, likely because they feel the same way. Forty-three percent of decision makers believe Gen Zers are likely to leave their job sooner than planned if they are not doing meaningful work. Fifty percent of leaders surveyed indicate they would leave their current job for the same reason.
  • Gen Z sees AI offering potential, but job security concerns temper their enthusiasm: Ninety-two percent of Gen Z employees think AI and automation have the potential to make their jobs easier, but 64% of them also view these technologies as having negative job security impact. An even larger majority (95%) of decision makers see automation benefiting jobs, and also express more long-term concern. Eighty-three percent are concerned about the impact of AI on their job security, with 30% of those company leaders being “very concerned”.

The Gen Z Effect in Australia study provides strong evidence that the youngest working generation’s self-perception and identity is deeply tied to their jobs. It will be critical for business leaders and managers of Gen Z employees to ensure these individuals find meaning in their roles and do not hinder their ambition with inefficient or broken business processes. Process management and automation capabilities can play a decisive role in helping to foster the kind of workplaces that help Gen Z flourish and build their careers. Technologies like the Nintex Process Cloud platform were designed to help companies improve how people work by making it easy to manage, automate and optimise every business process with powerful technology to keep employees engaged, customers happy, and to outpace business competitors. 

“While technology continues to evolve at a rapid clip, it’s important to recognise that the success of every organisation ultimately depends on its people,” says Duguid. “Employees play a critical role in cultivating your corporate culture as well as the success of continually improving business processes to ensure your organisation runs well.”

Duguid will share The Gen Z Effect in Australia study findings in more detail at Nintex Promapp™ CONNECT 2019 in Melbourne on 4 June and in Sydney on 6 June. To register, click here. Nintex will also publish country-specific Gen Z study findings for New Zealand as well as for the United States and United Kingdom. All of the company’s Gen Z research will be publicly available on Nintex.com in eBook formats.

About Nintex

Nintex is the global standard for process management and automation. Today more than 8,000 public and private sector clients across 90 countries turn to the Nintex Platform to accelerate progress on their digital transformation journeys by quickly and easily managing, automating and optimising business processes. Learn more by visiting: www.nintex.com and experience how Nintex and its global partner network are shaping the future of Intelligent Process Automation (IPA).

Study Methodology

The study by Nintex was conducted by Lucid Research in March 2019 and consisted of two surveys. The first was completed by 325 current and future Gen Z employees in Australia. Those that qualified for current Gen Z employees were graduates of a three-year or four-year university degree program who now have a job where they use a computer for 5+ hours a day. Future Gen Z employees were current enrolees in a three-year or four-year university degree program who will actively seek full-time employment upon graduation and graduates of a three/four-year university degree program who are actively seeking full-time employment. The second survey audience comprised 250 enterprise decision makers in Australia. To qualify, respondents had to work at a company with 250+ employees, be at a management, VP/Director or C-Suite level, and were directly involved in choosing or helping their organisation to implement new technology, including buying/selecting new tools.

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FQ Editor

Written by FQ Editor

Press release from an outside source. Please consult the organisation directly for details about this release.

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