CX Spotlight Podcast

One on one chat with Catriona Wallace, CEO

This week, Fifth Quadrant's Head of CX Research, Dr. Steve Nuttall, sat down with founder and CEO Dr. Catriona Wallace for a one-on-one chat about her experience starting up and taking it to the US and globally.

Listen as Steve also dives into how Flamingo is redefining the intelligent assistant and what the rise of AI means for FinTech both in the US and Australia.

Finally, Steve asks Catriona about lessons learned as she shares what the biggest challenge and opportunity for Australian organisations seeking to do business with the US are.

Join us for this exclusive podcast as we discuss everything from the future of call centres to start-ups to the rise of artificial intelligence (AI) and how today's chatbots are more than a bot - they're your new smart digital assistant. Customer experience will never be the same!

Also check out our report: Customer Experience Design Insights Report


Brad Arsenault

Written by Brad Arsenault

Brad is the Head of Marketing at Fifth Quadrant. For over 16 years he's worked across digital marketing and content production. He actively publishes content on LinkedIn and Medium.

Topics: personalisation contact centre customer centric Finance CX intelligent assistant

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