This week, Fifth Quadrant's Head of CX Research, Dr. Steve Nuttall, sat down with Flamingo.io founder and CEO Dr. Catriona Wallace for a one-on-one chat about her experience starting up Flamingo.io and taking it to the US and globally.
Listen as Steve also dives into how Flamingo is redefining the intelligent assistant and what the rise of AI means for FinTech both in the US and Australia.
Finally, Steve asks Catriona about lessons learned as she shares what the biggest challenge and opportunity for Australian organisations seeking to do business with the US are.
Join us for this exclusive podcast as we discuss everything from the future of call centres to start-ups to the rise of artificial intelligence (AI) and how today's chatbots are more than a bot - they're your new smart digital assistant. Customer experience will never be the same!
Also check out our report: Customer Experience Design Insights Report
The latest CX research from Fifth Quadrant, sponsored by Bold360 explores how Australian customers are interacting with retail brands using channels powered by AI. 
