Auckland, 4 August 2016 – Trans-Tasman communications technology specialist, Pyrios (formerly known as Agile), has inked a deal with Interactive Intelligence to bring cloud contact centre services to the New Zealand and Australian markets.
Pyrios says the new partnership further expands a growing technology portfolio geared to helping contact centres meet rising expectations of highly-personalised customer service.
The partnership is already well on its way with the successful deployment of Interactive Intelligence’s Customer Interaction Centre™ (CIC) to national employment services provider Workskil Australia.
Workskil Australia CEO, Nicole Dwyer, said, “Our organisation had never previously delivered centralised support services. Implementation of the Australian Government’s jobactive Employment Services program in 2015 mandated a rapid deployment requirement and a software solution which would minimise the learning curve for our staff. Our selection of Pyrios to deliver Customer Interaction Centre™ provided us a smooth transition, and allowed us to deliver a responsive and high-level of customer service to our clients.”
The national not-for-profit organisation employs more than 400 staff and provides a range of employment, work experience, disability, youth, indigenous and health services across New South Wales, South Australia and Victoria.
Pyrios head of product and marketing, Simon Nicholson, said the partnership introduced flexible subscription-based services from on-premise and public cloud platforms. “We selected Interactive Intelligence on the basis of their recognised leadership and an innovative roadmap that supported our cloud service strategy.”
“We’re delighted to have Pyrios on board as a partner across Australia and New Zealand,” says Brendan Maree, Senior Vice President, Australia, New Zealand and Japan, Interactive Intelligence. “They bring deep contact centre experience, and their ability to integrate line of business applications is second to none. At the same time, we’re thrilled to support innovative organisations such as Workskil Australia with leading-edge technology which not only helps them thrive but also assists in this instance to support quality outcomes for Australians seeking employment.”
Pyrios is supporting Interactive Intelligence’s full suite of CIC and PureCloud℠ contact centre applications, including multimedia, workforce optimisation, analytics, and self-service.
Pyrios is a communications technology specialist. We deliver a range of smart communications technology, consulting, integration and managed services to help our clients deliver brilliant customer engagement, every time. We provide services across Australia and New Zealand with offices in Auckland, Wellington, Melbourne, Sydney, Canberra and Perth. Learn more at www.pyrios.com.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognised by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com/anz.
About Workskil Australia
Workskil Australia is one of the largest employment, community and youth services providers in Australia, placing more than 1000 disadvantaged people into employment across industry every month. The not-for-profit incorporated association is on a solid growth path, along the way creating employment opportunities for its clients and contributing to the local economy. Workskil Australia operates from 54 locations in South Australia, New South Wales and Victoria. Learn more at www.workskil.com.au.