QPC Announces Expansion in Queensland to Support Buoyant Demand for Contact Centre Customer Experience Solutions
Company Appoints Queensland-based Commercial Director
Brisbane, 16 September 2016 – QPC, the specialist contact centre services and solutions company, has announced the launch of a Brisbane office following significant business momentum for its overall product offering from public and private sector organisations throughout Queensland.
The new office located in the central business district of Brisbane will help QPC to scale its business, accelerate its presence in defined target markets and provide Queensland organisations with enhanced service and support.
At the same time, the company has announced the appointment of Peter Levine as Commercial Director for the organisation based in Brisbane.
Levine joins QPC with more than 15 years’ experience in the contact centre industry, including ten years with Interactive Intelligence where he worked in several services and technical support roles based both in Australia and in the UK.
Most recently, he was Territory Manager for Interactive Intelligence with responsibility for Queensland and the Northern Territory. During his five years in the role and as the first employee in Queensland, he introduced Interactive Intelligence solutions to the Queensland market, launched a larger support office, increased brand awareness and added new customers to the company’s client base.
Levine was previously Interactive Intelligence’s Regional Services Manager for the EMEA region based in London. During this time, he was responsible for regional professional and engineering service teams as well as HR, engagement, services and support contracts as well as revenue generation. He previously held several technical lead roles with the company.
Levine commenced his career as Project Manager for Callpoint Europe and also worked for Comms Connect as Sales/Professional Services Engineer.
Scott Chambers, Managing Director, QPC, said, “We are delighted to welcome Peter Levine to the QPC team at such an exciting time in the company’s growth. We are seeing great interest in our solutions from enterprises throughout Queensland and believe that the timing for the launch of our new Brisbane office and the addition of Peter’s highly experienced skills will be critical ingredients to our success in servicing the projected demand for our offerings.
“Overall, the combination of our proven technology expertise and the experience of our skilled employees makes for a winning combination in our ability to capitalise on the strength of our business and sustain growth throughout Australia.”
QPC customers in Queensland currently include Toowoomba Regional Council and Sunsuper.
Globally, QPC has customers in the UK, Europe, Middle East, Africa and the USA.
The Brisbane office is located at 320 Adelaide Street, Brisbane, and can be contacted on 07 3905 2525.
QPC has been at the forefront of contact centre innovation for more than 20 years and was originally founded in 2002 following the merger of Callscan and Quality Plus, both of whom shared a common heritage in providing world class contact centre solutions.
The company’s focus remains on delivering our customers with services and solutions that improve their engagement with their customers. This is achieved through a focus on voice and multimedia platforms, performance management, resource management, quality management, customer analytics, consulting and education services.
QPC today has offices in the United Kingdom (Head Office), the United States Sweden, United Arab Emirates, South Africa, and Australia. For further information, visit: www.qpc.com