Sydney, 5 February 2019 – QPC, the specialist contact centre services and solutions company, has been appointed Gold Cloud Partner status by Genesys, the global leader in omnichannel customer experience and contact centre solutions.
QPC was originally appointed a Genesys partner 13 years ago. The company has invested in certification and training an in-house team of professional pre- and post-sales Genesys consultants.
Over the past year, the company has achieved momentum in deployments of the Genesys PureCloud® platform across a range of private and public sector organisations, including contract wins at Beyond Bank, Mitusbishi Motors, Unity Water, Gympie Regional Council, Sportsbet and TasWater.
At the same time, QPC’s focus on consultative delivery has enabled the company to deploy Genesys solutions that enable businesses to deliver seamless, connected experiences to customers across any channel. The gold partner status is recognition of QPC’s financial performance and the attainment of Genesys certifications beyond the silver status partner tier requirements.
Peter Levine, APAC Commercial Director, QPC, said, “Genesys has rapidly become a core offering for our business. Genesys PureCloud enables us to help our customers rapidly deploy cloud-based solutions that result in great business outcomes.
“We are delighted that our skills and industry experience have been recognised by Genesys and look forward to continuing to work together to offer a range of cloud-based customer experience and employee engagement solutions to Australian organisations.”
Gwilym Funnell, Managing Director of Genesys Australia and New Zealand said, “With 20 years of experience in the contact centre industry, their commitment to excellence in training, support and management produces flawless, on-time and on-budget customer deployments, which produce rapid return on investment. We’re looking forward to working with QPC in the years ahead to drive continued mutual business success.”
QPC has been at the forefront of contact centre innovation for more than 20 years and was originally founded in 2002 following the merger of Callscan and Quality Plus, both of whom shared a common heritage in providing world class contact centre solutions.
The company’s focus remains on delivering our customers with services and solutions that improve their engagement with their customers. This is achieved through a focus on voice and multimedia platforms, performance management, resource management, quality management, customer analytics, consulting and education services.
QPC today has offices in the United Kingdom (Head Office), the United States Sweden, United Arab Emirates, South Africa, and Australia. For further information, visit: http://www.qpc.com