Brisbane, 24 October 2016 – QPC, the specialist contact centre services and solutions company, has announced two new senior Brisbane-based executive appointments to support the company’s ongoing momentum in underpinning the customer experience contact centre operations of its growing Queensland public and private sector client base.
Ramon Szeitszam has been appointed Solutions Manager with responsibility for managing the successful deployment of the company’s range of services and solutions, including voice and multimedia platforms, performance management, resource management, quality management, customer analytics, consulting and education services.
Szeitszam joins QPC with more than 10 years’ experience in the IT industry in a broad range of areas, including operational support, business and systems analysis, project management and software development. He was previously Pre-Sales Solutions Engineer for Interactive Intelligence where he was responsible for architecting solutions for both private and public sector organisations to ensure that that they met client strategic and operational goals.
Prior, Szeitszam worked as Business Systems Lead at Queensland Urban Utilities. During this time, he was responsible for key projects within the organisation’s contact centre operations, including operational support and management of business critical applications, incorporating incident management, disaster recovery planning, systems management and the deployment of a secure payment gateway in conjunction with Brisbane City Council.
He previously worked in several programming, engineering and support roles for Information Technologies Australia, now part of Nuance Communications.
Steve Holt has been appointed Technical Support Specialist and brings 15 years’ contact centre infrastructure specialist experience to QPC. He was previously Senior Systems Engineer at Interactive Intelligence where he was responsible for supporting the company’s range of on premise and cloud-based contact centre solutions.
Prior, Holt worked at Australia Post for more than 12 years in several roles, including as Project Manager within the organisation’s National Contact Centre Channel as well as several Business Services and Service Improvement management roles. Most recently he was Manager, Analytics and Strategic Channel for Australia Post’s Digital and Contact Centre where he was responsible for implementing and managing a customer experience program spanning multiple channels and business units as well as integrating information from key critical contact centre technologies.
Peter Levine, Commercial Director, QPC, said, “These key appointments further reinforce our focus on customer success and organisational growth to enhance our position as a leading specialist provider of contact centre solutions. We look forward to bringing their expertise on board to both support our clients’ customer experience objectives and take QPC into the next phase of growth.
QPC customers in Queensland currently include Toowoomba Regional Council and Sunsuper. Globally, QPC has customers in the UK, Europe, Middle East, Africa and the USA.
QPC has been at the forefront of contact centre innovation for more than 20 years and was originally founded in 2002 following the merger of Callscan and Quality Plus, both of whom shared a common heritage in providing world class contact centre solutions.
The company’s focus remains on delivering our customers with services and solutions that improve their engagement with their customers. This is achieved through a focus on voice and multimedia platforms, performance management, resource management, quality management, customer analytics, consulting and education services.
QPC today has offices in the United Kingdom (Head Office), the United States Sweden, United Arab Emirates, South Africa, and Australia. For further information, visit: www.qpc.com