Sydney, 23 November 2017 - QPC, the specialist contact centre services and solutions company, has announced that it has won four major contracts to supply a comprehensive suite of managed services at Pfizer, Gympie Regional Council in Queensland, Unity Water and British American Tobacco.
QPC will provide the organisations with infrastructure support for the deployment of cloud-based Genesys PureCloud™ contact centre software as well as ongoing maintenance. This includes consulting support and regular health checks to ensure that that the organisations are using the technology to maximum advantage.
As part of the contracts, QPC will also provide hosting for all four organisations through its partner, Comscentre, an Australian owned, specialised provider of enterprise-grade communications products and services.
All four organisations are replacing ageing, legacy solutions and aiming to achieve several key objectives, including industry-leading response rates and exceptional customer experience.
The decision to select PureCloud followed a comprehensive market review by each organisation resulting in the decision to migrate to the cloud and benefit from a solution which could provide scalability in the number of agents, redundancy and comprehensive disaster recovery.
PureCloud is built on a modern microservices framework delivering customer engagement and employee collaboration functionality. Its scalability, flexibility and rapid deployment make it a high-value, low-risk proposition for businesses that want to move their contact centre operations to the cloud.
The solution’s rich feature functionality includes call recording, skills based routing, outbound SMS capability, email interaction routing, workforce management, customised wallboards and waiting customer information displays, real time analytics, alerts and monitoring. These features assist contact centres to reach service levels and improve on the overall customer experience.
Peter Levine, Commercial Director, QPC, said, “We are delighted to win these four new customer deployments operating as they do in market environments where they cannot afford to have any customer downtime. Indeed, all these organisations are looking for reliability, security and flexibility as well as the operational efficiencies of a unified platform to improve performance. We look forward to working with them to ensure that their customers can be supported across any channel of their choice with experiences that are smart, fast and in the right context.”
QPC has been at the forefront of contact centre innovation for more than 20 years and was originally founded in 2002 following the merger of Callscan and Quality Plus, both of whom shared a common heritage in providing world class contact centre solutions.
The company’s focus remains on delivering our customers with services and solutions that improve their engagement with their customers. This is achieved through a focus on voice and multimedia platforms, performance management, resource management, quality management, customer analytics, consulting and education services.
QPC today has offices in the United Kingdom (Head Office), the United States Sweden, United Arab Emirates, South Africa, and Australia. For further information, visit: www.qpc.com