Recently, Dr. Steve Nuttall, Director of CX Research at Fifth Quadrant sat down with Jerry Macey, Executive Manager, Industry Insights for a discussion on the CBA’s recent release of the 2nd Edition of the Retail Insights Report.
This podcast explores the report in greater detail as Jerry and Steve discuss what it means for Australian retail businesses. Together, Jerry and Steve ask why businesses with women in leadership roles are ahead of the CX pack? Why is offering an integrated, seamless, and personalised customer experience good for business?
Get the answers to these questions and more in this highly informative 35 minute exclusive interview.
The latest CX research from Fifth Quadrant, sponsored by Bold360 explores how Australian customers are interacting with retail brands using channels powered by AI. 
