CX Spotlight Press Release

Sitecore® Announces Winners of the Sitecore Experience Awards for 2016

 Sydney – March 8, 2017 – Sitecore(R) the global leader in customer experience management, today announced the complete list of winners of the Sitecore Experience Awards 2016. Every year, the Sitecore Experience Awards honour Sitecore customers and their partners who thoroughly demonstrate how their Sitecore solution is delivering an outstanding experience for customers and their own organisation.

The categories for the 2016 awards were:

- Best Content Strategy: The Best Content Strategy award winner showcases a digital content marketing strategy that transformed an organisation’s website from company-centric to customer-centric. This year’s winner TAL, with partner, Deloitte Digital illustrated a persona-led content strategy, the research and planning processes that led to persona and content creation, and how content was delivered through relevant channels.

- Marketing Agility: The Marketing Agility award recognises marketing teams that have made significant, measurable gains in productivity and marketing ROI through the Sitecore platform. This year’s winner Canon, with partner Datacom NZ outlined clear before and after scenarios for team output and content publishing times as well as any associated organisational or team advantages, as a result of time/resource savings

- Real-time Engagement: The Real-time Engagement award recognises marketing teams that are successfully delivering relevant, personalised, omnichannel content, in context and at the moment of engagement. This year’s winner Stockland and partner, Avanade illustrated the customer journey, showed content tailored to the customer and the channel, delivered in context

- Best E-commerce Experience: The Best E-commerce Experience award recognises organisations that are delivering a seamless, integrated ecommerce experience that makes the online browsing, selection, purchasing and post-purchasing process seamless, helpful and relevant. Built Sitecore Commerce, this year’s winner Zip Water and partner Switch showcased personalised product suggestions, evidence of cross-selling and up-selling metrics, an omni-device shopping experience, and optimisation strategies to improve shopping cart conversions

- Digital Innovation: The Digital Innovation award showcases marketing teams that have built a truly customer-centric online environment on the Sitecore® Experience Platform™. This year’s winner QIC and partner, MullenLowe Profero pushed the boundaries of what’s possible online; delivering a truly unique and useful site designed specifically for how their customers interact online. Judges noted that the research involved in planning and designing the project plus Sitecore functionality was instrumental to QIC’s success.

- Global People’s Choice: The Global People’s Choice award put 43 projects in the limelight and up for the public vote. The three entries with the most votes on Facebook, RSPCA Queensland, Southampton Football Club and W.P. Carey were put forward to the Sitecore judging panel and an overall winner, Southampton Football Club and their partner, Delete was chosen based on the quality of their associated award-entry submission.

- The Regional Ultimate Experience: The Regional Ultimate Experience award winner is living the context marketing dream and can evidence, in detail, how they deliver the right content, to the right customer at the right time—every time. This year’s winner outlined how their website made optimal use of content management, omnichannel marketing, and contextual intelligence. All entrants used Sitecore xDB and the winner, QIC and partner, MullenLowe Profero showed intelligent use of marketing automation and personalisation functionality. QIC was able to show marked improvement in customer experience with before and after metrics.

“We were thrilled with the turnout of this year’s Sitecore Experience Award winners,” said Scott Anderson, CMO, Sitecore. “The depth of innovation, thought leadership and customer-centric thinking was the best yet and we are excited to see how future winners will harness the true power of context marketing.”

About the Experience Awards

The Sitecore Experience Awards is an international competition held on an annual basis. Winners are selected in several categories within each region. The nominations list is based on input from partners, customers, the press, analysts, and colleagues. Nominees are asked to submit an application outlining how they are using Sitecore to generate amazing experiences that feel personal to every customer and create a powerful brand halo across every channel that delivers real business results. Winners demonstrate creativity in presentation, integration with rich data sources and applications, an ability to educate, inform and motivate to action, and a compelling overall user experience.

Visit www.sitecore.net/Sitecore-experience-awards to learn more about the global award winners.

About Sitecore

Sitecore is the global leader in experience management software that enables context marketing. The Sitecore® Experience Platform™ manages content, supplies contextual intelligence, automates communications, and enables personalised commerce, at scale. It empowers marketers to deliver content in context of how customers have engaged with their brand, across every channel, in real time—before, during, and after a sale. More than 4,900 brands––including American Express, Carnival Cruise Lines, easyJet, and L’Oréal–– have trusted Sitecore for context marketing to deliver the personalised interactions that delight audiences, build loyalty, and drive revenue.

Sitecore and Own the Experience are registered trademarks of Sitecore Corporation A/S in the USA and other countries. All other brand names, product names or trademarks belong to their respective holders. Sitecore reserves the right to alter product and services offerings, and specifications and pricing at any time without notice.

FQ Editor

Written by FQ Editor

Press release from an outside source. Please consult the organisation directly for details about this release.

Topics: Customer experience press release CX

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