CX Spotlight Press Release

Teachers Mutual Bank Integrates Major Digital Transformation Strategy with Dell Boomi

Boomi integration platform allows Australian bank to connect best-of-breed applications while ensuring efficiencies, enhancing customer experience and reducing costs

Sydney, Australia – Apr 11, 2017Dell Boomi™ (Boomi), the number one integration cloud provider, announced that Teachers Mutual Bank (TMB) is using the Boomi integration platform as part of its multi-year, multi-million-dollar digital transformation strategy.

With Boomi’s integration platform-as-a-service (iPaaS), TMB has created a flexible, enterprise-wide data environment that links its core customer management system and extensible services layer with its internal processes. This has boosted TMB’s competitiveness against Tier 1 banks by connecting multiple capabilities, and enabled it to quickly and easily capitalise on new technologies, including innovations in fintech.

Boomi has also provided TMB the critical capability to connect to the latest third party fintech developments. The Bank has already engaged with Spriggy (a prepaid Visa card for children controlled through a mobile app) and is considering personal financial management applications that will deliver additional secure, customer service capabilities to its members.

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These powerful automation capabilities within the Boomi platform have resulted in reduced operating costs for the Bank, and cost savings are expected to increase significantly as Boomi is integrates further to the core banking systems and processes, including planned integration of Business Process Management toolsets to streamline all banking operations.

The Boomi project is the final piece of TMB’s wider digital strategy through which it overhauled its customer service capabilities. Recognising the need to provide an omni-channel, mobile-first experience, the Bank developed a digital roadmap in 2013; since commencement, the initiative has encompassed multiple deployments supported by significant investment budgets. This included connectivity to manage third party management campaigns, EDW inbound data feeds from cloud based data sources and SMS integration with webforms for new brand opportunities, among other initiatives.

As well as allowing TMB to maximise value from existing investment, the Boomi platform supports merger activity and expansion objectives by providing a means to quickly plug new businesses into existing operations.

“When we kicked off our long-term digital project, it was clear that mobile platforms were going to be the prominent platform-of-choice for our members’ interactions with the Bank,” said David Chapman, Chief Information Officer at TMB. “In particular, we correctly anticipated that integration best-of-breed apps from third party developers would provide the best platform to deliver omni-channel experiences on customers’ terms.”

“Once we modernised our environment through the introduction of these best-of-breed apps, we needed the critical component to tie all that data together on an ongoing basis. We selected Boomi for its powerful cloud-based and user-friendly integration software so that we can ensure that all data is accurate and up-to-date no matter where it is accessed.”

“The financial services sector is hotly contested, with banks under pressure to meet increasingly-demanding customer expectations,” said Michael Evans, Managing Director Asia-Pacific and Japan at Dell Boomi. “By leveraging the cloud to connect its customer services platform with leading apps which customers rely on a day-to-day basis, Teachers Mutual Bank can continue to create uniquely tailored and flexible customer experiences.”

Want to learn more about Digital Transformation: 4 Key Drivers ForYourDigital Transformation Strategy 

About Dell Boomi

Dell Boomi (Boomi), an independent business unit of Dell, accelerates business agility by integrating the information organizations need whenever and however they need it. The Boomi integration platform dramatically transforms the way organizations connect, create, manage and govern all their applications and data. As a result, more than 5,300 organizations of all sizes use the Boomi platform to run smarter, faster, better. Boomi also helps customers drastically reduce implementation times and offers substantial cost savings over traditional integration, MDM, API management and workflow automation solutions. Visit http://www.boomi.com for more information.

© Dell and Dell Boomi are trademarks of Dell Inc. Dell disclaims any proprietary interest in the marks and names of others.

Brad Arsenault

Written by Brad Arsenault

Brad is the Head of Marketing at Fifth Quadrant. For over 16 years he's worked across digital marketing and content production. He actively publishes content on LinkedIn and Medium.

Topics: Customer experience press release digital transformation AI

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